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    Personal Financial Stategies

    5.0 (1 review)

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    12 years ago

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    Village Bank & Trust

    Village Bank & Trust

    (3 reviews)

    I'm really surprised I haven't written an update to this already. I decided to be generous and give…read moreit two stars instead of one... but I'm not sure how long it'll stay that way. When we opened a couple accounts, things were good. I liked that we could walk into the bank and be greeted and there wasn't some huge line or anything. The folks were very friendly and I felt quite welcomed. But after we left things went downhill. I don't know if it's because the woman who opened the account, the assistant manager, was leaving early that day (she mentioned this) and she was doing things too quickly or not. But from what we've experienced it just feels like service is inconsistent and stuff. First, a few days after we got the account opened and were preparing to use the temporary checks they gave us we found that my name was spelled incorrectly. Not sure why, when it was correct on the other account; I guess she just spelled it incorrectly the second time. The temporary checks were to be a stopgap until we received the ones that the bank ordered for us. But after several weeks passed without receiving them, I called the bank number, and was routed to a call center, where I was told that they didn't have any record of a check order having been made. This was nearly two months after the account had been opened, and we had to wait another two weeks or so for them to arrive (the person on the phone didn't offer any sort of expedited order or anything, which would have been good customer service here). It was just another thing to make me disappointed we'd selected this bank, and here I thought I had done at least a little investigation to try and find a good local bank to use. Most recently, I visited the bank about a week or so ago. I needed to transfer some money from the household account to my account at another bank for some home repairs. It may be standard that you can't transfer from one bank to another except by wire transfer, though I have to admit I was surprised given everything that can be done digitally nowadays and knowing the banks are all part of the same electronic infrastructure. But was MUCH more annoying is that I had several checks to deposit, a few of which were made out to two people (I was one). The other party endorsed the check and I did as well when I got to the bank, but the teller told me that "technically", he wasn't supposed to accept it because he needed to see the other party endorse it. Since when??? I admit that I haven't written a check in literal decades and rarely get them myself, but I know I've deposited a two-party check before. I might understand if I was asking to cash the check, but I was depositing it into an account that had both the names to which the check was made written on it. I was just floored by this. It's nearing the last straw; there are two things keeping me from going to another bank altogether: the first that once you open an account, you can't access the money for a month (I honestly don't understand how this is possible--maybe it's for deposits of a certain amount? How can you not have access to your money for a month?) and the second that how can I now trust whether a bank is actually competent when I though I'd looked into that to select this one?

    My friends are very highly recommending this Bank, and I am going to join the community too…read more Jelena Radnich, Translator/Interpreter English to talian, Bosnian, Serbian-Croatian, Russian jelenaradnic60@gmail.com ph: 1.224.201.891 Translations done right- on time every time*

    Personal Financial Stategies - investing - Updated August 2026

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