Second trip to this branch. Clean parking area. Very kind staff. Jason was very helpful.read more

This is my hometown bank. Have been using them for about 3 years now. And have never had any issue…read more The service is always quick polite and wonderful. I have had a personal loan and a car loan with this bank and both were very simple and easy. As with most loans things can be difficult but I have to say that made it very simple for me. The online banking is also wonderful.

From the owner: We offer a variety of products and services to meet all of your financial needs. From Checking and…read moreSavings accounts, Auto and Home Loans, to Credit Cards, Business Services, Investment & Retirement Service, and much more. Stop by one of our 18 branch locations throughout Georgia. Because Everyone Deserves Better Banking.

Great branch with a fun and caring staff. They seem to know everyone by name - as you'd expect in a…read moresmall town. Save, grow, and borrow money here with confidence.

From the owner: Looking for a bank in Madison, GA? The Madison Ga branch is located near the intersection of…read moreEatonton Road and Fairground Road, across from Ingles Market in Morgan County. Regions Bank has knowledgeable professionals to help you take your next step while providing exceptional customer service and financial guidance. Regions has 130 branches and 142 ATMs across GA that can offer you a full range of personal deposits, loans and credit lines, business services, insurance, investment products and more. You can also take advantage of Regions services without an account, such as check cashing and/or Western Union money transfer.

I had a very frustrating experience today while trying to resolve a dispute and use a replacement…read morecard. After reporting a compromised card, I was issued a virtual card to use immediately while waiting 7-10 days for the physical card. I activated the virtual card with the PIN provided, but when I attempted to use it at a gas station, it was repeatedly declined, both at the pump and inside with the attendant. I was told the card was not authorized. From there, the situation went downhill. I called customer service 3-4 times over the span of about an hour, and each time I was told the issue was fixed--but it never was. I remained at the gas station the entire time, repeatedly attempting to use the card after each call, only for it to continue declining. What made the situation worse: * I was asked to repeatedly verify my personal information (including sensitive details) multiple times, even while standing in a public place after already experiencing a compromised card. * Each transfer resulted in starting the verification process all over again, with no acknowledgment of prior authentication. * There was no awareness or continuity between representatives--I had to re-explain the situation every time. * A supervisor claimed to have "fixed" the issue and rushed off the call, yet the card still declined. * Another supervisor repeated the entire verification process again, only to then ask questions that made it clear she had not even reviewed my account or understood that I was referring to a virtual card issued that same morning. At that point, I had been dealing with this for over an hour, in public, stressed, and without access to my funds. This experience felt: * Inefficient * Stressful * Lacking empathy * And honestly, at times, antagonizing, given the repeated questioning despite the visible history on my account. I understand security is important, but there needs to be a balance between security and customer experience, situational awareness, and basic compassion. No customer should have to: * Repeatedly expose personal information in public * Spend over an hour resolving a simple issue * Or be left without access to their funds after being told a solution is in place I hope this feedback leads to improvements in: * Internal communication between representatives * Streamlined verification processes * And better handling of customers in urgent, real-time situations

Somehow my card is paying for someone to have Hulu and it's been coming out my account for 14…read moremonths without my knowledge. Hulu won't close out the account because I don't know the email and birthdate that whoever set it up with. The bank can't help me unless they cancel my card and that would cause all of my bills to be late. They could have put it where no charges from Hulu will be paid. But instead they did nothing to help me...and very rude

I went into this branch to pay my escrow shortage and see about opening a checking account based on…read morea special offer and my dissatisfaction with my current back. I was immediately personally greeted in the lobby (a first at any bank) by Sheryl Billingsley. She was knowledgeable and an absolute delight to work with! The tellers were also fantastic! I was able to get my escrow issue taken care of and open my new account on my lunch hour. I will be closing my checking and savings accounts with my current bank and make this my go to branch!

The staff here is super friendly and helpful! They were amazing with my 4 kids while I opened a new…read moreaccount!