Great staff. Welcoming and extremely attentive to your pet. They take the time to understand your pet's status - likes, dislikes, needs, etc so that they will be as comfortable and happy during their stay. Great job!! Will definitely board with them again!!! read more

Send my adorable cat, Mr. Jynx, to Pet Camp for a day spa yesterday. They did a great job and everyone was friendly and knowledgeable. Mr. Jynx came back more handsome than ever, smelling good and very relax. Thank you Pet Camp read more

My pup runs in and loves his Pet Camp experience. He always comes home happy. the customer service is friendly and I have seen the front desk folks welcome new nervous pet parents with kindness and information. They are never perturbed by the many questions. Love that I can get my pup a bath before he comes home Bravo Pet Camp! read more

We love Pet Camp. Our dog is always in a rush to go in to see her friends. All the counselors are kind and they give us an update on her behavior when we pick her up. Love their pick up and drop off shuttles, their fun activities such as pupsicles or pool party. And you can check out their camper cameos to see how you dog does during the day. I never worry when we leave our Kuma for a stay. read more

Remy LOVES Pet Camp and they take such good care of him! We use Pet Camp several times a year when we're away for work or on vacation and love knowing that Remy is in good hands. read more

Great place for dogs! I've a rescue dog who had been abused by humans. Pet Camp helped him and me by working with him and encouraging trust. I've never boarded a dig before and was very pleased with how his 2 night stay went. the counselors at Pet Camp are warm and caring: read more

scuttle loves this place! She comes twice a week and has never had any problems. we also love the staff!

This place is a godsend. I've been taking my dog Cleo here for daycare and boarding since November of 2019....and truly cannot say enough good things about the staff, owner, and facility. As a single-dog-mom who adopted my very first rescue pup, I found myself *completely* alone and overwhelmed until I found PetCamp. Mark and his team treat my dog Cleo like a family member....so much so that a few months ago, I asked one of the PetCamp staff (my dog's favorite human, Ruthy) to be my dog's guardian if anything happens to me. These guys are the real deal. read more

Not happy at all about our dog Bella's last visit here. Her previous two stays were without issue. Considering the circumstances of her visit this week, I find the lack of communication disturbing. We boarded her Sat-Wed while we were out of town. We get the back-country package every visit because she's well-socialized, needs the exercise and never had issues before. She's in close contact with dozens of pets and strangers every day. Bella is vocal and we know this--she's a hound breed. She barks when she plays and bays when she's treeing or uncomfortable. We picked her up on Wednesday and they told us she might sound hoarse because she was extremely vocal the entire time. We shrug this off because "might" doesn't indicate a clear issue. Hoarse? How's this for hoarse, her larynx is completely shot and she hasn't tried to bark or bay for 3 days now. She's showing signs of depression with low energy and no interest in playing or being outside. This dog has bayed, barked and done her zoomie squeals throughout the day for nearly 7 years without issue. I can't fathom how out of control her vocalizing had to be for her to come down with laryngitis. Her nose is scraped up badly from some sort of incident there, too. I don't know what happened there but "might be hoarse" is an unacceptable summary of her visit considering how she came home with us. In a 4-day period we didn't get a single phone call or e-mail to report her behavior or give us the opportunity to gauge its normalcy or possibly reduce her play sessions/adjust her care. Instead they just let our dog freak out until she couldn't vocalize anymore. Completely irresponsible and unacceptable. read more

My 2 year old Golden Retriever loves PetCamp. She always has so much fun playing with the other dogs. I think she is sometimes disappointed when I pick her up and she misses her playmates. read more

Pet camp is truly great. Our pup, Scuttle, has so much fun there and the staff/counselors/enrichment team is friendly and awesome! Im so grateful to have a place to leave our pup that feels so welcoming and really fun for the dogs. Thank you to everyone at Pet Camp! Scuttle loves you! read more

My husband and I love dropping off our two Jack russels at petcamp. While our experience there was short, it was nothing short of sweet! Our girls (Nala and Stella) had an amazing time playing in their turf play space. They gave updates on how both of our dogs did and did wonders on communicating any issues (one of our pups Nala is a bit vocal when meeting new people). They gave good updates on how their days were going. We were sad having to move from the bay to San Diego, but happy during our move that we DIDNT have to worry about our girls while under their care. They always came home tired and ready for mommy snuggles. read more

Pet Camp - My sweet girls . - Pet Training Near Me - San Francisco, California

Our cats get great care at Pet Camp. The staff make sure that they know the needs and preferences of the cats, and of ours. We feel good having our cats at their campsite. read more

This place has been wonderful for my Pit Mix. If it was not for their K-9 Enrichment program Oscar would not have the good fortune of being able to stay at day care so they have been terrific! read more

Our Mr. Darcy loves the freedom of all-day all-play in Back Country at Pet Camp, but he's also a 'People Person' and so the VIP 1-on-1 sessions with counselors help meet his all-around needs. And the staff is great! read more

My complainy 17 year old kitty is taken great care of at Cat Safari. Even though she now needs some medication, they take care of everything, and I check those cute daily photos and she does great there. read more

Pet Camp - Pet Training Near Me - San Francisco, California

Regrettably this was a troubling experience. We used Pet Camp for the first time on a neighbor's recommendation for our lovely 8-year old terrier. We gave clear care instructions and paid for a VIP package for more individualized care. Our dog came back with a still-fresh nasty gash on her shoulder and a UTI. To her credit, Pet Camp's manager did a diligent investigation into our dog's injury, but could not explain it. The wound was not self-inflicted and (accordingly to Pet Camp) not caused by another dog. Frankly, that leaves only troubling options. Pet Camp offer no refund, or even an accommodation. Leaving your dog at a kennel is a trust exercise, and Pet Camp fundamentally let us down. Despite having a mobile app and marketing itself as providing top level care, we received no photos or updates during our pet's five-day stay. And, worst of all, our dog came back injured. Based on my experience, I strongly suggest you look elsewhere for care. read more

I'm leaving the Bay Area and Pet Camp is THE NUMBER ONE THING I WILL MISS THE MOST. My dog Cali Rose loves her time with all her friends, dogs and counselors. The outside Savannah is by far the best space I have ever seen in a day camp, and it's amazing how huge the entire facility is. I absolutely trust them entirely, and my favorite feature is the photos of the pets that they post every night, I look forward to the photos obsessively! I wish I could pack up Pet Camp into a ball and bring it with me, I love it so much. My dog always comes home happy, tired out, excited and she's even lost weight! She runs in from the sidewalk because she loves it so much. Special thanks to Mark, Michelle, Jessica and Robert. One million stars!!! read more

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I boarded my pup here and they treated him terribly. When I complained they didn't even care. My dog is the sweetest dog and has never had an issue. Pet camp gave him plenty of issues and I will never go back. He had poop matted in his fur, his voice was wrecked from barking, and he has had separation anxiety since. I can never trust a boarding place thanks to pet camp. read more

We have 2 dogs, an energetic 2 year old pandemic pup (who loves the huge play area) and a 15 year old senior with a slow growing inoperable tumor. The staff at Pet Camp were amazing. They were attentive and caring to both. When our older dog had health challenges, they stayed in good communication with our emergency contact, worked with our vet to increase her meds, and actually took the time to physically help her get up each day, massage her legs and HAND FEED her meals when she stopped eating. Pet Camp is the best! read more

My dog has been to dog day care and boarding for years when I lived in DC, so she's no stranger to doggy day cares/boarding. She used to hop out of the car with exuberance when she went to her old dog boarding place. During the three times I took her to Pet Camp, after the first visit, I noticed had her tail between her legs and she didn't seem to want to go. Plus, she smelled like pee every time she came home, meaning that she must have soiled herself at some point. Between my dog being anxious about going there, coming home smelling like pee, to getting dog flu and me not being notified of a flu outbreak in their facilities--the straw that broke the camel's back is that I found out that they forgot to give my dog her meds. I'm never taking her back here. I'm not trying to take away from others' positive experiences, but if you love your dog, I highly recommend evaluating ALL your options in the Bay Area. I'm sad I subjected my poor dog to this. read more

This is a horrible place. I've used many times since, sadly, there are not many options available. I've left my dogs before with very clear instructions of the kind of dogs they should not be allowed with, only to see them later at their website with precisely those dogs. I've given them a simple towel or t-shirt to put within my dogs' crate when they sleep, only to find it still wrapped and untouched when the dogs are returned. How difficult is it to just toss a t-shirt in the crate? Then they have the nerve to lie and say it's wrapped 'because it's been washed', which is absolutely false since you can clearly see the paper nametag stuck to it (which I put), completely undamaged by water. I've had my dogs returned to me with lumps and kennel cough. When I made the mistake of ordering a 'wash' or nail trim, it was abundantly clear neither had happened. Make sure you wash your dog when you get them back because they smell foul. On top of that, they overcharge you all the time. Make sure you carefully review your invoice (which they don't really provide by default, good luck getting it), and spot the unrequested services or extra activities they have charged you for. read more

I have been calling this place everyday for a week to inquire about pet training. Not once has a physical person picked up the phone. When I left a voicemail, they didn't even call back until a day later. How the heck and I'm supposed to ever trust this business with my beloved dog when there is so much communication silence and obvious inadequate staffing to pick up a phone call from a CUSTOMER who wants to give you MONEY!? I only kept calling for a week because this place is close to my job, but I'm giving up and looking farther for a responsive place with a "staff" to run the business properly. I imagine all the dogs are neglected here. Update 06/11/19: In response to the owner's comment, I called much more than the 3 times you noted. You didn't account for my calls from my work phone also. And I didn't leave multiple voicemails because I shouldn't be chasing after you to give you my hard earned money. While I appreciate your voicemails and yelp response to speak with me further, I have already decided on another venue who picked up my call on a first try. read more

We had a pretty underwhelming experience with them. The reviews looked great and they seemed professional when I toured. I will say our dog seemed like he was having a good time in the daily picture upload. What was super frustrating was when we got our dog back. We arranged for a 7-9am pet taxi drop off and a bath before he came home. I had decided to wait at home for the drop off and then head to work. As 9 o'clock came and went I repeatedly called pet camp and it kept going to voicemail. When I finally got a hold of someone they told me that they were busy not answering the phone because "it was a holiday weekend" - odd response. They were incredibly unconcerned with him not arriving on time and were not able to give an ETA. I finally insisted they phone the pet taxi driver and was told they were "around the corner and he was next for drop off". He finally arrived just after 10 am. I met the driver outside and our all white dog was completely yellow - head to toe. I'm assuming from the dirt in the play area. Obviously, totally fine for him to get dirty while playing but the point of arranging the bath was to not bring a filthy dog into our home. I asked the pet taxi driver, now over an hour past the drop off window, why our dog was still yellow and dirty and she said "he's still wet so he looks different" as she rushed off. So yes, of course our dog looks different when he's wet but he's not yellow... so here I am, very late for work, with no choice but to leave with a dirty dog in the house - great way to start the week! I called to express my disappointment with how the morning had gone but true to form - no one answered the phone. Eventually, someone called and offered to refund the pet taxi charge and the bath. For us, it's not about the $50, it's about having a clean dog, dropped off timely as arranged. Here's the kicker - the woman I spoke with also mentioned that we had been overcharged $40 (we hadn't noticed) and refunded that too. How that happened, I don't know. Glad she mentioned it and corrected, but Lordy. All this rant to say, the dogs seem to have a nice time but the business side of this place is an absolute dumpster fire read more

Couldn't be happier with leaving my cat in the hands of these amazing people! Thanks!!

The first time we went-my dog was put in the private version without trlling me although at ghe beginning-she was going to be in the general public group. They decided it would be best-without my knowledge or consult. I had to return during Thanksgiving where they jack up the already expensive price bc of the holidays. She came back with scraped elbows and hind quarters bc she was not use to the raised bed. I had asked to bring my own which they said no to. She is a 10 year old lab with hip dysplasia-although active. Her elbows were raw and they are still recovering. She was there 5 days and they did not notice this happening. NEVER GOING BACK! They did not do what i had requested. Very disappointed for gheir not listening. Not happy at all with the care of my dog read more

I'm very sad to leave a 1 star review for Pet Camp - the staff were super friendly, knowledgable, and good communicators (especially Jessica) and the facilities are nice. However, Pet Camp has completely lost my trust. My puppy, Sinchi, stayed overnight at Pet Camp for 6 days in late March for the K9 Enrichment Class. At the end of those six days, my 3 month old puppy came back with severe diarrhea and vomiting. He was skin and bones and had lost significant weight and was dehydrated. Whereas before I had a hard time picking him up, now I could lift him easily. He was very weak and I had to take him to the Emergency Pet Hospital to rule out Parvo. Eventually, the vet said he had some undiagnosable virus / bacteria / parasite. In the write up by Pet Camp I was told that he had vomited only once on the last day (later I found out he had vomited twice) and that it was likely due to "rough playing." They downplayed what was actually something quite serious. When I called and asked about the feeding schedule, I was reassured that they they regulated dog's feeding based on their energy expenditure -- this was clearly not the case with Sinchi. Illness causes weight loss - but not this much weight loss - my whole family *gasped* that our previously energetic and strong puppy was so feeble and unrecognizable. His bones poked out from under his fur. When he came home, my puppy, who was previously very trusting, was giving us a side eye while he played, expecting reprimand and reproach. The thing with dogs is that they can't talk and tell us what happened. We can only interpret their behavior. Given all of the above, I do not recommend leaving your dog there. read more

In short, it's my first negative review ever, due to Pet Camp weren't been able to fulfill their part of reservation agreement. It's important to know that our dog did stay there year ago without any issues. We missed our flight and lose money due to highly unprofessional staffing at the place. We have Shiba Inu with the specific character (only positive reinforcement) and current staff at the place did make our dog anxious literally in a matter of the minutes. Don't get me wrong, we totally understand that some dogs require highly trained personnel to take care of the edge cases, which Pet Camp clearly doesn't have anymore and doesn't mention during the phone call stage. Sadly saying when you paying $1000 for 8 nights dog to stay happy, your expectations are on the side of highly professional all-inclusive service. Isn't even close. read more

It's just like most other places you bring your pets to. They have dogs that come regularly and also staff brings their own dogs. Those are the dogs you will see in all the photos and videos. I had my dog there for a long weekend and over those days did only see my dog in a swing-by of one of the hundreds of videos and photos. Makes me wonder if they had him even out of his cage/crate. I really don't care about having my dog in videos and photos but since they promise it and also just have a large amount of photos/vids on Instagram it kinda seems strange to me to not see certain dogs in any of them. Aside from that I also ordered a wash and nail trim and after I picked up my dog, once out of the car I noticed blood in the car. They cut one of the nails quick quite deep and it bled for an hour. I know that stuff can happen but not telling me is not cool I think. It looks like a cool place for dogs. Just make sure your dog isn't too big and you bring him often otherwise you'll never know if they actually play/treat your dog for what you pay. read more

After boarding our Labrador retriever several times at Pet Camp, my partner and I can no longer trust this facility with our dog. Read the email below, which I just sent to them, to understand why. Hi there - I'm writing about my Labrador retriever, Mochi, who was boarded at Pet Camp last night. After bringing her home this afternoon, I unpacked her bag and was very disappointed and disturbed to find that her medication along with a piece of cheese were left untouched in a Ziploc bag (photo attached), meaning whoever was caring for Mochi did not administer her medicine this morning despite clear instructions to do so. This type of negligence comes with serious risk - it is dangerous for dogs to get off this medication suddenly. I'm afraid my partner and I can no longer trust Pet Camp with our dog and we will be taking our business elsewhere. We are also requesting a refund of $118 as a remedy. This is not the first time that Pet Camp let us down. Earlier this year, Mochi came home from Pet Camp with canine influenza. Of course it is not your facility's fault that she got sick. But nobody at Pet Camp ever bothered to notify us to inform us of a potential outbreak because other dogs had been infected at Pet Camp; we found out only through an expensive test at our vet. We forgave this incident because it seemed like a simple oversight, but failure to give a dog its medication is beyond irresponsible. We encourage Pet Camp to make efforts to learn from this bad experience. Sincerely, Brian read more

In general, we really like Pet Camp. We hated the idea of our 80-pound dog being stuck indoors while we're away, and most of the boarding facilities around us have little, if any, outdoor space. So we know he loves romping around Pet Camp's huge outdoor area and we're happy to make the trip over the bridge for that reason. The last time we picked him up, my partner noticed our dog had a fairly deep leg wound that was actively bleeding. Pet Camp staff hadn't noticed and didn't know how it had happened. They did offer to clean the wound, but we were concerned that they seemingly had no clue how he had been hurt. I followed up with an email asking to speak to someone who might know what had taken place, and they were very prompt in replying and getting more information about the incident. In the end, these things happen, our dog is okay, and I understand that at these kinds of facilities, there simply aren't enough staff to monitor every single dog interaction. We will keep bringing our dog there because I do think there are lots of positives, but it bothered me that they hadn't noticed he had been bitten and was bleeding - I would have appreciated being alerted when the incident happened and understanding their plan for avoiding future altercations. I do really appreciate how responsive staff were after my email, and I know they of course did not intend for our dog to get hurt. read more

Gus went to Pet Camp and had a great time. He came home completely relaxed and within 5 minutes he was taking a nap (being a camper can tire one out!). The counsellors helped Gus make us a masterpiece (which is now placed on our fridge) and he even had some safari time. In the future, I would definitely recommend Pet Camp to all our friends! read more

Mavrick and I absolutely love Pet Camp! Everyone is so friendly and helpful and after we had a poor experience somewhere else, the people at Pet Camp put my mind at ease and took amazing care of my shepherd mix. For example: I loved that after the previous boarding facility wouldn't allow me to see the layout or type of space my dog was staying in, escaping from, and getting injured somehow without my knowledge until the VCA called me in the middle of the night, Pet Camp offered to give me a tour of whatever I wanted to see so I felt comfortable. Needless to say, I've never had to worry about Mavrick being uncomfortable, escaping his accommodations at night, being injured or neglected ever again at Pet Camp! The pick up and drop offs are awesome and I love the "camper cameo" photos they take. The campground has amazing amenities and their attention to safety and comfort of all the pets in their care is the hugest plus for me. I would trust no other boarding facility and staff in the city with my Mav! Thank you Pet Camp. We love you guys! read more

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LOVE Pet Camp! My little dude, Harry, has stayed at Cat Safari several times now, and they're so great! Harry is a pretty easy going cat, but each time he comes home, he seems to be very content and happy with his experience! I also LOVE that they post "camper cameos" each day so I can check in on him! And the staff is SO nice! Love how sad they are each time I go to pick Harry up - so you can really tell they care about their campers! read more

Kind, Professional, Warm, Caring, informative. Everything about Pet Camp environment is pleasant and favorable for you and your pet. Whatever the service you need. Daycare, Overnight, vacation stays, Tempered training, and attentive to dogs' behavior with suggestions for you at home. These folks are just great. I found them by accident. My mechanic, Craigs Auto, is just up the street, and that made it even better. read more

It's been 5 months since "the event" but my partner and I are still upset about the death of our dog on a daily basis. It isn't getting any better. We recognize there are some unknowns about her death, but there are also clear facts. 1) we dropped her off at Pet Camp completely healthy and 2) under their care she was taken to an emergency vet 3) she died 2 days later. I dropped our completely healthy 5-year old Rottweiler, Mimi, off at Pet Camp early in the morning of Thursday February 15th, 2018 for a 4 night stay over President's day weekend. When I returned from my out-of-country trip mid-day on Monday February 19th 2018 I had a voicemail from Pet Camp. They had taken Mimi to an emergency veterinarian the night before (February 18). We called the emergency vet and they said they didn't have Mimi, so we rushed over to Pet Camp. Pet Camp said she was, in fact, at the emergency vet. We asked Pet Camp what happened and they said on Sunday she had thrown up in her pen, became lethargic and was running a high fever. At the emergency vet we found her almost lifeless. In 24 hours she was dead. The final necropsy came back determining that she had aspirated, whereby fluid or a foreign object had gotten into her lungs, and she developed severe pneumonia from which she was unable to recover. We consulted Mimi's emergency vet and her primary vet, and both agreed that the maximum time it would take to develop lethal aspiration pneumonia is a few days, but is often within a few hours. Mimi had already been at Pet Camp for 3.5 days when they reported her vomiting. It's clear that Pet Camp didn't intentionally kill my dog. It was an unfortunate accident. Yet, it's an accident that could have been prevented had she received proper attention the moment she fell ill. Is that the same as reckless neglect? Up to you to decide. And if you want to take your pet to a facility like that. read more

Pet Camp - Mimi on Feb 20, 2018. The day of her death. 2 days after being in emergency vet care, taken directly from Pet Camp. - Pet Training Near Me - San Francisco, California

This is my second (and last) time boarding my dog at Pet Camp. I think I should write a review just to give a heads up to future customers. While it may seem like this review is to deter others from using pet camp, it's not. It's more of a cautionary tale to make sure customers learn how to effectively communicate their dogs needs to the workers prior to and at drop off. I specifically told the customer rep on the phone that my dog doesn't get along with males and that I would like to purchase solo romps for him. I was on the phone with him for a good while. Upon pick up, the receptionist informed me that my dog got into some trouble during play group. Say What?!? He's been playing with other dogs?!?! I know that people make mistakes but this one could have easily ended in a disaster with other dogs and/or my dogs life on the line. The receptionist completely didn't know what was going on and yet was trying to come up with some sort of story as to what happened. She stared at the computer screen while reading the notes about my dog, kind of clueless, saying that, "oh. we. have. new. workers". Like another reviewer said, just own up to your mistake or even if you know you're not in the wrong, just act concerned and try to hunt down the root of the problem. Something as simple as good customer service can go a long way. She didn't seem apologetic until I mentioned three times that this is a serious mistake and asked what she'll do to make sure it doesn't happen again. Also, my dog came back home with eye discharge, the clear white kind. I googled -caused by allergies or dust/wind in eye. Whatever it may be, my dog never has mucus eyes any other time. The manager did call to apologize and let me know what she suspects happened. It's nice to know that they're addressing the problem. I appreciate that. I'm pretty sure that this situation will most likely not happen again, but just to be sure, my pooch will be traveling with me from now on. On the flip side, the workers seem very friendly toward the animals. read more

These guys always take such good care of my pets. My dogs get so excited every time I bring them over. The staff knows them by name even if it's been a long time since they've been there. The staff takes photos of the dogs and keep me updated if I call. They're good at keeping to regiments like medicine and food. read more

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The employees of pet camp are the best! Our dog loves the all day play for daycare and he comes home happy and tired!

Background: We have stayed at the Pet Camp main campground twice now, with our 8yo boxer Weimaraner (Allie) and two cats (adult, indoor). We used the Pet Camp Express for all three pets and as a couple who travels a LOT, our fur kids are no strangers to sitters and boarding. For starters: - staff is awesome. Allie happily greets the pet camp express driver and jumps in his van with lots of room for a comfy ride. - different play groups are great for different levels of dogs - no getting trampled by a rambunctious puppy if your dog isn't into that :) we get photos daily, and she always looks like she is having the stinky time of her life! - speaking of stinky (!!!), pay the $30 for a bath, or expect to 100% need to give your dog a bath immediately at home. This is not a knock by any means, dogs love it, but more a heads up. The baths are awesome and she returns fluffy and snuggly. - rates are high, but fair for the quality of service. Staff is always willing to work with us as needed, and we appreciate that! A few areas for improvement and star loss: - pet camp express returned our dog without her collar or harness BOTH times after specifically asking she have a collar multiple times. Getting an excited, wiggly boxer mix off the street and up multiple flights of stairs is not a great experience. - We are still missing items from our FIRST visit, including a collar with rabies tags and IDs and a bag of cat toys. If you are using the PCE, plan to invest in multiple collars and don't send anything you're not ok re purchasing. - cats came back REEKING of urine on second visit. This seems to be a trend reading other reviews, so maybe cat Safari is a better bet for kitties...first visit was great, so not sure if this was just a one off accident... In sum / TLDR: Awesome for dogs, possibly less than ideal for cats during long stays (on main campground), buy the baths and have some extra collars on hand if using the express. We will continue using/loving for Allie and possibly try the safari for the cats. UPDATE: We have stayed at Pet Camp several times since my initial review and have come to LOVE them. The staff listened to my concerns and called to personally discuss how to alleviate for future stays, along with a generous gift card. Cats come back clean, Allie is pooped from playing, and we never have to worry about whether or not they are having a good time because there are tons of pictures. Every time we call, the staff knows our pets by name and makes good suggestions for their next stay. They even like our grumpiest, mean cat and convinced her to stop sulking and play for a bit. My suggestion is to take the time to follow up after your first stay. They are true animal lovers and are impressively dedicated to making sure your fur kids are comfortable. Also, book early as possible - don't get stuck around the holidays searching for a sitter like we did :). read more