Longtime customer first time reviewer. Last Saturday I went in to the store to bathe several tiny dogs at the self pet wash. As soon as I walked in the door, an employee named Ashe greeted me and my dogs. I knew within one minute of chatting with her that she was very knowledgeable and dog savvy. She was very kind and polite and helpful. She was respectful of my dogs and clearly understood their body language. While they were in the pet wash, I realized that I could probably use a licky mat to put on the side of the tub to make the experience more pleasant for them. Somehow, Ash read my mind and checked in on us. When I asked if they had anything like that, she ran and got it for me. Unexpectedly, a family who had arrived and was using the tubs for their own pets, lost control of a very small dog who was not wearing a collar. The dog bolted from the tub and ran out of the doors into the parking lot. The mother and child ran out to get the dog and several passersby appeared to be chasing her, which is the worst thing you can do with a loose dog who is running The amazing Ashe quickly made sure that the other employees were manning the store, and briskly walked outside, assessed the situation, did a wide arc so as not to pressure the little dog in any direction, and planted herself far ahead of the dog so she could block her from getting to the main road if that became necessary. In short, Ashe is a gem. She is not only a stellar employee, but I fear she is overqualified and I may need to hire her myself. I will be back as I always am, but probably more frequently due to your wonderful employees. Thank you!! read more

Pet Food Express - Pet Stores Near Me - San Rafael, California

The staff here are always so welcoming and very knowledgeable! I can't tell you how many times they have helped me figure out the best dog food (2 esa rescue German Shepherds) that falls within my budget! Treats too! They go above and beyond! read more

I just want to say that pet food Express located in San Rafael California has outstanding service particularly Ron and Ash who are both very helpful going above and beyond their Call of duty to make sure that I was a satisfied customer they definitely deserve a raise thank you Ron and Ash I appreciate your service read more

I never used a dog wash before and the staff was so helpful in showing me the ropes before starting. And if I had any questions along the way, they jumped right and helped. Marin would be a better place if all stores were as helpful. read more

Large, private parking lot. Very friendly and helpful staff. Extremely well stocked. And one of the cleanest pet stores in the area. read more

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We love Pet Food Express stores. This one gets 5 stars for being clean and 1 star for service. Maybe we visited the Northgate one on an off day because, while there were two people standing behind the front counter and my dog and said, "Hi," no one offered to help. I asked whether they had a particular flavor and type of Stella & Chewy meal mixer and was told that the Stella & Chewy things were spread all around one section on the store (with an arm wave to indicate where). We wandered around the whole store, which was very clean and orderly. My dog loved sniffing everything. I wasn't in a rush so it was nice to indulge her. No one else came in and she had a great time. Finally, I went back to the front desk and asked again for the two specific things I needed. The Stella & Chewy one they didn't carry. The other was in another section, which again was indicated with a general arm wave. The dog scale is built into a cabinet, so it was harder to get my girl on it. After 5-6 tries I got her up. Again, very little help even though the cabinet is against the front register area. When I paid for our things, my dog sat and did her best begging. Never has she been in a PFE and not been given attention or treats. They handed me a bag of very yummy samples that they got for Halloween (the day before). They said no dogs came in on Halloween. I can see why. read more

Told me there were closed 52 minutes before closing... Have came here multiple times before and was always allowed to come in past 5. If i could leave zero stars i would, on top of that the cashier was not polite what so ever. Not sure if he was new or not but ash the cashier who usually works there is just the sweetest read more

This place has about every type of high quality dog toys, food (kibble & raw), supplements, wash stations, weight scale, you name it. Many of their food products which I normally have to purchase online I can get them here such as Vital Essential freeze dried raw or Icelandic fish skin rolls. Staff has always been helpful and understanding of what works and what doesn't. Their slow cooked items JustFood for Dogs is great. Options such as venison, Lamb, chicken, or Turkey. Highly recommend this product. Overall add this place to your list. Your pet will be much happier about it. read more

Pet Food Express - Entrance - Pet Stores Near Me - San Rafael, California

I called to inquire if the store had in stock small animal cages. I spoke to a cheerful and helpful person whose name is Alisha. Subsequently, I drove to the store to procure my cages and my first encounter was Alisha! We identified each other as if we were old friends. She was very professional and knowledgeable. Happily, I left the store with my three new carrier cages in hand and a delicious assortment of dog treats. Thank you for my wonderful and very pleasant experience at pet food express. I look forward to returning to the store for more goodies Helen read more

Pet Food Express - Pet Stores Near Me - San Rafael, California

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I love this store and the people who work in it. No matter what the situation, they always put my pet's concerns first. In fact, they helped me with a neighbor's dog. I mean really helped me to get the dog a proper harness, food and treats, as my neighbor was using a choke chain and feeding with human food. Thank you so much. read more

Pet Food Express - This is Pickles, she's almost 6 months and now wears a fancy harness that won't hurt her throat. - Pet Stores Near Me - San Rafael, California

This was my fourth visit to PFE in two weeks because we adopted 2 rescue pups. Everyone is so kind and welcoming! I bought the wrong size harnesses and exchanged them two times and they never questioned my returns and were always ready to assist me with what I needed. Today I went in because we finally decided on names and bought tags and collars, again super helpful while I was a bit cranky from all the smoke. I love the feel of a neighborhood shop even though it's in a strip they give it that hometown welcoming feel. read more

Pet Food Express - Nera & Csaba - Pet Stores Near Me - San Rafael, California

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We just adopted a new rescue pup and our trainer suggested visiting the store on one of our walks to practice socializing. The staff was lovely and helpful. Also a good place to donate leashes and collars for 4-leggeds in need. Highly recommend. We will visit again regularly :--) read more

Nice helpful staff but if you're bringing your dog for a bath, don't. Not only has it become expensive, $18, but there isn't any soap. The staff say it's a low suds soap but you cannot smell, feel or see it. I can get plain water anywhere for less than $18. I was at this location in the summer and I could lather up my dog then so it isn't the type of soap. They're just giving you as little as they can to boost profits. Don't waste your money. read more

We were in the area and I never knew this was here. So we decided to check it out. We normally go to the Novato stores. We were greeted immediately and all the employees said hi to our dog. Karen came and connected with our dog and helped give some advice on his breed. She was very, very friendly and helpful. Now our dog did some marking and I tried to stop him immediately. He has done this before and is something we are working on. I told the employees immediately and it was cleaned up. He did it one more time and I again told the employees. He did it by the clothes and I saw that he didn't get them. Our dog was also not the only one in the store. The employee got a little bit to rude. I wasn't able to get her name as her name tag was dangling and her name not visible. She said that our dog peed on one of the shirts (I don't believe it was my dog but I did apologize) and when we were checking out told Karen about it. Karen was very friendly about it and said don't worry about it accidents happen. I was a little upset because the lady was very rude before check out. I told them I would probably not come back just because of the way that employee treated me (not Karen). Other than that we had a good experience and were made sure to be pointed in the right direction for what we were looking for. read more

Pet Food Express - "Mom can I have it?" - Pet Stores Near Me - San Rafael, California

They helped me find all I needed for my new puppy...he loved all the attention they gave him.

When I lived in Solano county I used to frequent Pet Food Express in Benicia CA (because I am a crazy cat lady and PFE'S have cat adoptions and partake in rescuing /fostering and adopting out animals in need) when I moved to Marin County I found that there were several Pet Food Expresses, so I have several to choose from when I need supplies. They always have a good selection of quality pet food and supplies....they will even SPECIAL ORDER things if they can just to keep their customers happy. My kitties even got a fancy hot pink stroller from Pet Food Express when I went in to buy them new toys. **get the little .99cent fuzzy mice....when you shake them they make a noise-all three of my cats go crazy over them, and at that price, you can get enough to keep them busy! No matter which store is closest to you, you're sure to get good service! read more

Pet Food Express - Goddess Isis in her hot Pink Gen Pets stroller from Pet Food Express - Pet Stores Near Me - San Rafael, California

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I just discovered PFE! The store is always so clean, well stocked, and organized. Today we had the pleasure of meeting Shawna who basically took the time to educate us on a bunch of products for our new puppy! We purchased about a dozen items and will probably be back in the next couple of days for more advice and items. The manager is super too! Very friendly, knowledgeable staff. Highly recommend this location. read more

Pet Food Express - Dog luvin her new treat. - Pet Stores Near Me - San Rafael, California

Best pet food express in town. Every time I come here, I'm met with kindness, insight, and helpfulness. No matter what weird request I have the employees are kind, patient, and ready to help. Today I met Chrissy and Katlyn, and they were so welcoming and helpful, making sure to tell me about deals and discounts while also being quick and helpful. If you need a store that makes you feel cared for like you care for your pets, go here. read more

Pet Food Express - Photo is natural pine by Integrity. Best cat litter and I get it here! - Pet Stores Near Me - San Rafael, California

When I'm too lazy to hit up Petco or PetSmart... Pet Food Express is the store I go to for for last minute shopping or emergency items. I usually swing by when I'm @ the shopping center (which is everyday since practically live here lol)... I get their treats / cookies for my pup Bambi. Came in w/ Bambi today and everyone went crazy. Love was in the air and it wasn't even Valentines :P read more

Pet Food Express - Bambi loves their cookies/treats - Pet Stores Near Me - San Rafael, California

Kristin from the Benicia store is amazing. my 7 year old chihuahua mix is a very picky eater. she took time with me and helped me find some food to give him and even told me how to introduce the new food to him. I can't thank her enough for taking so much time with me and helped me pup and me feel better. She over and beyond we will be back to that store again for sure read more

I have been shopping at the Northgate 1 PFE for over 2 years and I must say, I have NEVER ONCE received poor customer service. The ENTIRE STAFF is always on point-politely saying hello, asking if I have any questions, yet, I also receive the space I need to shop without feeling smothered. If I do have questions, they provide honest, thorough answers with the occasional sample or pamphlet to take home. If you're looking for a pet store with a fabulous inventory selection, great return policy, and awesome, knowledgable people willing to do their job, look no further! On top of everything else, an employee from this store suggested I sign up for the pet professional discount program. Now, instead of paying full price, I receive a discount on certain items. This is INCREDIBLE considering the small fortune I spend on a weekly basis :) Thank you to everyone for always being helpful and kind...You all ROCK! read more

Greeted by Ron, who then went through many different brands of cat foots. Explaining different ingredients as well as textures. I'm a first time cat owner and still learning. So it was helpful to speak with him about cat food a he's extremely knowledgeable and adds a lot of value in the conversation. He also shared some light on cat needs for hydration which made me feel like I'm doing things right. He speaks in a helpful kind tone as well as a passion for animal health, it's truly remarkable. Once done I felt confident to continue looking around, naturally buying a cat toy...because the 600 at home will never be enough. Finally I had the pleasure of checking out with Jayden who's equally as passionate and kind. Jayden answered some of my questions about portion control. Then wrapped the conversation up with a wise reminder to always check weight with your vet and be mindful of physical changes. It provided confidence in the conversation. read more

The nicest people ever work here. And they're kids! This gives me hope for mankind! Truly, knowing that this is some sort of chain and finding it inserted in a suburban strip mall seemed like the kiss of death to me but I've been inside multiple times and had the exact same experience: * Friendly staff who greet me when I enter and ask me if they can help me. * Staff who actually walk with me to show me exactly where something is, stay with me as they pull out and discuss different products, and don't try to hard sell me in any way. * And an immaculate and well-stocked store. I truly can't think of a single thing to complain about. If I was running a business, I'd try to hire away the people who work here and the people who run this obviously well-managed store. P.S. They also have a free doggie weigh-in scale at the front and employees are thoughtful enough to ask first, if they can give your doggie a treat. (I weighed mine, then determined she was NOT entitled to a treat.. diet time for Ocho)! read more

I've probably gone to every pet store in Marin and Pet Food Express at Northgate has the friendliest, nicest, most helpful employees. They clearly love dogs--and people, too. As an example, when I was in the store a few weeks ago with my little dog, my four year old, and my one year old, my four year old was playing around the doorway, causing the front doors to automatically open repeatedly. I was trying to pay for my items and kept looking over to make sure she didn't wander out. One of the staff members pushed a button beneath the counter to lock the automatic doors shut, all the while smiling and chatting to my daughters. It was such a sweet and thoughtful gesture. And, of course, the products are high quality, too. Pet Food Express is the only store locally that to my knowledge carries the kind of vest that fastens around the middle without going over the head (my dog hates the over-the-head kind of vest). Like most of the pet stores in the area, Pet Food Express is also a great supporter of rescue groups. read more

My boyfriend was there about 1 PM on Fri, 4/10. He was trying to find a very particular dry cat food for his "niece" dog that we are dog-sitting. They didn't have this particular Blue Buffalo, so this super nice girl went to every bag of cat food to find something similar. She was so kind and thoughtful! Unfortunately he didn't get her name. read more

This is the best pet store in all the Bay Area and I have been to all of them! This is why Pet Food Express rocks: -Staff is knowledgeable about all their products. EVERYTIME I shop here someone helps me find exactely what I came in for. -Prices are fair and they also offer great deals. I buy my dog food here and when I buy 3 bags I get the 4th free. That is a real money saver! They carry a selection of holistic and organic foods as well as all the regular foods. I feed my dogs Taste of the Wild and they are strong and healthy. This was a suggestion made by a Pet Food Express sales associate and I am so thankful for it. -Product selection is outstanding. I love to spoil my doggies. I found the most luxurious beds for them here (they are huge and all fur) so comfy even I would sleep on them They had this amazing 50% sale on them too. I also got the coolest leashes and harnesses at this store. And they sell toys that are indistructable. Some of my dogs favorites include the Kong toys (bouncing ball, kong, bone), RuffDog Stick and frisbee. -The return policy here is amazing. One of my dogs destroyed her bed and the manager took it back without any questions and replaced it immediately. I was so impressed. -The store is very clean. - This store is part of a large chain of stores but still has a intimate neighborly feel. The manager Amy is wonderful! Overall, I just love this store. All the staff is extremely polite and freindly! Ruff Ruff. read more

John is so informative, helpful and sincerely cares! The entire staff always welcomes you with a smile and offers their help! Plus they will look at ur animal pics on ur phone Thanks guys read more

Pet Food Express - Pet Stores Near Me - San Rafael, California

I just wanted to shout out Pet Food Express, especially the one in Terra Linda. My aunt and her dog were evacuated last week they are now staying with her parents in Terra Linda. When visiting her today, we decided to give her dog a bath, knowing him licking himself with ashes on his coat is not good for him. We were welcomed and given a free dog wash, as well as a discount on a few supplies she needed. We really appreciate how kind the staff was and hope if anyone needs pet supplies or a dog wash, they will support this amazing business. read more

Pet Food Express - Pet Stores Near Me - San Rafael, California

Dany and crew at "Pet Foot Express" Terra Linda, were extremely knowledgeable and helpful. I went in a couple of times, first being in search of a food that wouldn't cause my geriatric/diabetic cat to poop all over the place. Luckily, there was no lack of knowledge when it came to recommendations to sooth a senior cats' unpredictable poops, as well as options for a "limited ingredient diet" that she can remain on long term. My second trip was just as pleasurable and easy. This time for a dog bed, which would fit a 65 pound Belgian Mal and a diabetic poop filled cat. I was ushered over to a large selection of beds, overwhelming so, at points, having to sit down on the beds themselves, as my dog was no help and seemed more interested in licking her butt. I believe I made the right decision, my dog has yet to complain. All in all, I am extremely satisfied with my experiences at "Pet Food Express" Terra Linda. read more

These guys are the best!!! Super friendly and extremely knowledgeable. Always smiling even when I'm not - ha! They just started a delivery service and I couldn't be more elated. Free over $50 and 20% off your first delivery order. They leave handwritten notes in the order. It's prompt and you're updated by text message through the whole thing. They've got a loyal customer for life! read more

This is by far the best pet store I have ever been to! I am a VERY devoted dog mom and meowwmy to my furbabies , Jax and Kernel, and I love the service and products that Pet Food Express provides for them! The employees are knowledgable about the products and always offer help! The first time I went into Pet Food Express, I was looking for a shampoo for my Golden puppy. The employees gave me recommendations and answered my every question. In later trips, I was able to get advice on the foods for my dog and cat, as well as get their recommendation for joint supplements for my Golden puppy! The BEST parts about this store are: (1) The MEGA bully sticks (They're like 3 feet long!) (2) The spiky bouncy balls (My dog and his furriends love them!) (3) The employees!!! Definitely a must! read more

I have tried many different pet food stores but Pet Food Express at Northgate one is by far the best one I have ever been to. Karen one of the managers, was no nice, knowledgeable, And so amazingly patient. They have the best offers in deals with by three get the fourth one free and their staff is incredible. I was also helped by an employee named Noelle the next time I went into the store and received just as amazing service. I will never go to another pet food store again. They have made me a customer for life. Jason read more

I absolutely love this pet food store! Every single time I've walked through their doors I am greeted with warm smiles and so much help! I wish I could remember names, but literally everyone there is kind and eager to help with any questions and provide guidance! One time I was even given several free samples of some very expensive raw food for my kitties to try! They also have a return policy that is above and beyond. If your pet does not like the food you buy from them, you can bring the unopened package back to the store for a full refund and then get this.. they then donate the food to animals in need at local shelters! If you are in Terra Linda and need quality pet food or supplies... this is the place to go! read more

I've been to this PFE many times and EVERY time the employees are friendly and talkative. My pup is a picky eater so I was nervous to switch out his food but the woman checking me out told me PFE accepts returns and they donate the returns. how cool is that! The gentleman who accepted my return (later that day) was so unbelievably kind it made my day! read more

We stopped in here on the way home from the Humane Society, brand new puppy in tow. We'd just adopted him, and needed supplies. "Oh my God he's so SWEET! Bring him in! Bring him in!!" were the cries, as I held him outside, while my wife ran in. "Um, he's FAR from housebroken." I replied. "Oh, that doesn't matter! We can clean up after him!" And so it began. That first night, we kitted him out with collar, leash, slip collar, bed, bowls, toys, and all sorts of goodies, while my poor undersocialized pup got a headstart on meeting people, and discovering new smells. And they gave us 20% off for adopting. We held off on the crate, since we wanted to get an idea of his final size, as well as his flea meds. But promised we'd come back for them. A week later we returned, snagged his Frontline Plus, and his crate, and the manager still gave us our 20% off. When we pointed out she'd already given us that, she replied "Well, you said you were gonna come back for it!" In addition to great deals, their staff are amazingly friendly and knowledgeable. They recommended Omega 3 Salmon Oil for his coat, and it worked like a charm. Their recommendations on food were spot on - and they even hooked us up with free samples so we could find out which one he liked best. Their toy selection is great, and best of all, they're Bay Area owned and operated. Every time I've walked in there, they greet me by name, and ask how Dudek is doing. And for all that, I'll constantly keep going back. read more

Super helpful staff (although sometimes the knowledge comes across as overbearing) and very friendly group. A good place to bring your animal into. They do a great job of stocking quality food for you dog- not just the ridiculous filler crap that most mainstream dog food manufacturers put out. The staff is great with helping select what would best fit your pet. (They even turned us onto salmon oil for our dog's "dandruff" problem- cleared it right up!). The company is a local bay area chain that promotes training of the staff and fully supports the local humane societies (you can get 20% discounts for adopting). Very cool in my book. The only draw back is that they are rather pricey, but such is the cost of quality... read more

I visited this location today and Karen was so helpful I decided to write a review right away before I forgot! For being short staffed she took the time to listen to what I was looking for and made great recommendations for my two dogs. I have a 3 yr old pit bull and a 7 year old Schnoodle. She was very knowledgeable with the products and it helps knowing she's a dog owner herself and what she has done with her pups! This location is totally out of my way but I had such a great experience I will go out of my way to come back here again! Thank you for making me feel welcomed! read more

OMG I LOVE PET FOOD EXPRESS. If I could curl up in a crate and live here, I would. The place is that clean and the staff that awesome! If only I could handle the fact I'd be eating dog food... hmm... Anyway, they have a great dog wash that uses earthbath products, a HUGE selection of holistic and raw food, lots of fun & unusual toys, and good quality leather collars and leads. The staff were some of the most knowledgeable I've ever found, fawned over my new boy, and extended my shelter adoptee discount to include everything instead of just food! Woohooooo! read more

Ok, wow! This place will sometimes take other places pet coupons, like pet co or whatever. That is cool We saved $6 on dog food. NOT only THAT, but I wanted to get a small sample of a new cat food to see if my kitties would like it. They were out of samples. OK, they gave me a 3 lb bag of the cat food. That is right, I just got 2 weeks worth of cat food FREE! (it is a $14 value!) WOW! Plus, the staff loves to share knowledge and they listen to you too and use what you know. I mean, I like this place! WOW! read more

Okay. I wrote my first review of them (below) and they contacted me wanting to know how they could improve without dissing me for giving them two stars. I wrote back a kind of rude response telling them to keep their opinions to themselves and they wrote ME BACK, AGAIN, and actually THANKED ME for taking the time to write them back. Also, their bulk Mother Hubbard cookies are very reasonable, which I should have mentioned in my first review. For me neither of these outweigh their meager selection and high prices, but man did they weather my manners well. Additional star, primarily for moxy. read more