I happened upon this friendly shop a few years ago and on my first visit I mentioned to the lady…read morethat my dog was fussy with the food she would eat, so rather than advise me on which food to buy she gave me a load of samples and told me to see which one she liked and go from there. My dog took to one, which she still eats to this day. When returning to buy the food she also offered me to join the mailing list for the brand and said I would get offers through the post, which I did. I also tried to groomers recently and have now gone to them a few times. My dogs coat is extremely difficult to maintain and if I don't get to do it daily it gets matted very easily. The groomer there also said the dog has a very difficult coat so would be best to keep is as short as possible. I prefer her head a little longer and the groomer has always done her best to keep it longer than the body. A great personal service, they remember me when I go in store and are friendly and helpful.

This pet shop also has a groomer who works out the back of the store. They staff are very friendly…read moreand helpful, they really know their stuff and you can tell they all care for animals. The groomer charges around the normal amount of what I have paid and does a good job, it is usually easy to get an appointment with them.

James and his team always look after my water phobic cockapoo wonderfully every time. She always…read morecomes home looking amazing. Highly recommend. On a side note James is always understanding with my autistic adult son as well. ​

Being a dog-owner I have something of a radar for pet shops and can sniff one out a mile away. You…read morenever know when you're going to need something for your dog, whether that be treats or essentials, like poo bags or, in the case of my destructive pair, a new lead after the old one gets chewed to bits. Em's is one such pet store that I've used on occasion and it's ok, but nothing special. It's clearly been there for some time and looks it. The interior is a little tired and could do with a lick of paint, but that doesn't mean it's a bad shop. Most pets are catered for here and you will, after an initial hunt, find what you're looking for. They also, strangely, sell a small selection of household goods, like brooms. Actually, now that I think about it and considering the amount of cleaning up I do after my dogs, brooms is a fairly clever thing for a pet shop to sell!

Initially, I was drawn to Em's as there was a rather lovely display of hanging baskets outside -…read morewhich always brightens up a boring concrete urban road, let's face it. So I was surprised to discover that it was actually a pet food shop rather than a florist. In fact - they also cut keys, sell mops and fishing bait, and give free Thai massages whilst playing the banjo. OK, so, that last bit was a lie, but you get the picture. Anyway, this gets a thumbs up from me, for being a lovely, unexpectedly flowery and multi-faceted pet food shop - replete with friendly owner. It was also rather convenient as I did actually need to get some cat food - so where better to be than a pet food store? They seemed a little under-stocked in the whole generic pet food stakes, which isn't necessarily the greatest thing considering that it does actually call itself a pet food store - rather than a pet food/ florist/ key cutting/ fish bait/ mop and broom sellers. That said, I love a bit of a multifaceted local business, and the cat was happy that she got something out of it, so it's all good, really.

I trust this place since they looked after a dog that had been mis-diagnosed by another vet in…read moreBilston. Great staff and very professional.

I've taken my dog here when I first got her as Sunnyside Kennels are in connection with these vets,…read morebut I wouldn't recommend them. There's vets who love their job, and then there's vets who don't seem to care about the pets they treat at all; or show any feelings what so ever either, and that's what it's like here. They all seem totally gormless to be honest, and the third and last time I went there, it was because my dog had a thorn stuck in her foot. They brought her back out after cutting it out without any bandages on or anything covering it, and she was bleeding everywhere. She gave me some crap excuse, and then, cheekily enough, made me PAY for a whole big roll of bandages saying that I could put them on myself. WTF?! Yeah, really caring that is.

Confession. I don't have a pet. I don't even like animals very much to be honest. However, recently…read moremy sister acquired a puppy and since then I've needed the old doggy treat. I popped into this store not too long ago and was astounded by the amount of stuff pets might need. That stuff has been produced and all of it is here. This is a huge double fronted shop that stocks anything and everything your pet pooch, and every other domesticated animal under the sun, would need. The prices seem reasonable and there were some very helpful staff knocking around assisting customers ad hoc. I picked up some dog treats for a great price. If you are into pets then this is the place for you!

This is by far the best petshop I have ever been to.the shop is a fab well designed place where all…read moreanimals are on clear view for you to see but the most enjoyable part about the vist to this shop is the staff.Its a very well run family business.The staff are always happy to answer any questions open and honestly and do their upmost to help I personally will now shop nowhere else but here for my pets as the quality and service this shop provides cant be matched.

I used to use this place a few years ago for raw pet food, but then sadly we our poor old dog…read moredied...argh.So after a few years in pet wilderness we now have a new pup..hooray! ! Happy days again. So after weaning him on to a high quality dog food I found that no matter have expensive and highly rated these thing are , nothing seemed to suit him. Not to be to descriptive he was very loose. Then I rembered TPMS and with in day of using the raw food magic happened.he was so much better, put on proper weight and is now in a fantastic condition.I would highly recommend TPMS for all your dog needs ,if you have any doubts or questions about their products give them I call they have a great knowledge of all your let's dietery needs and are so helpful. You can buy as much or a little as you need.

So happy I found Kelly when I moved to Birmingham. My dog has so much fun with her and her other…read moredogs everyday. Super reliable and professional! Can really tell she loves what she does and that really shows in how she is with her dogs. Couldn't recommend more!

Kelly has been visiting my puppy Mitchell since November and I couldn't be happier. It's such a…read morerelief knowing he is not alone all day and that he is being cared for whilst I'm at work. Kelly comes in twice a day at the moment, feeds him, gives him a fresh bowl of water, takes him out for a walk and plays with him. She sends me regular updates/photos and it's great to see him having fun! From my initial enquiry through to the day-to-day stuff, Kelly has always been extremely professional and helpful. I cannot recommend her highly enough and Mitchell is a very happy puppy - that says it all!!!

Best vets I've ever seen. All staff are really friendly and the level of care for the pets is out…read moreof this world. They certainly go the extra mile.

This is the best vets in kidderminster. Possibly even worcestershire. They have a passion and love…read morefor animals and genuinely want to help. They are not just in it for the money and will help you in any way they can. All of my pets have and go here. They do everything that they can. If you're looking for a vet go here. They are great!!!!!!