Great first experience boarding my pooch for 5 days while I worked a festival. Staff was reassuring, professional and thorough. Arley came back happy and playful, like I'd never left him. He was clean and groomed from the "exit bath". Overall a great experience and I'll def use them again! read more

FAR FROM PARADISE! I had brought my dogs there for nearly ten years (boarding & Doggie Day Care). Needless to say, the quality of their services has dropped off DRAMATICALLY. This is not a knee jerk reaction review, more of a last straw review. The last couple of times I had brought my dog there, I received nothing but excuses for issues or concerns brought up. My dog was even injured at one time under their care = excuses/"he is fine"/no attempt to rectify/make amends. At the time no big deal, @$#! happens. The proverbial straw that broke the doggies's back, for the second time this year, they lost my reservations. Their excuse, "we did not have your email'. BS! They have other means to contact me (ICE). And the kicker is, they could have cared less. No attempt to rectify the situation here either. This leads me to believe that this mentality could possible trickle down to how they even care for my dog. I will never go back to Pet Paradise. I give as good as I get. Treat me like a number and not as long standing loyal client. That goes both ways. There are plenty of other Boarding services out there, whom I will gladly give my business to. Business 101: it takes a long time to gain a loyal client and only a second to loose them...YOU LOOSE! read more

I would not recommend this place. The videos on Instagram and Facebook looks fun and exciting. but don't get fooled- its all staged! I took my dog here for a two-night stay. My dog is full of energy. always playing and happy. after picking my dog up he slept for 4 hours straight. he seemed so drugged up. what are they doing to these dogs? my dog is NEVER this tired. I've taken my dog to the park and had him run up and down until his legs gave out and he still has the energy to play when he get home. The so-called cameras they have are fake... I checked that camera every hour and never saw my dog outside playing. i will never bring my dog back to this hell hole. read more

Our first time boarding here, we were very satisfied and would recommend. On the pricier side but I was impressed at how detailed they were with the inquiry of my dogs specific needs. I definitely felt like they were in good hands when I left. The staff was all very friendly and helpful. Dogs came home with no problems. We'll be returning again next vacation. read more

Don't rely on the rates that you are quoted over the phone as you make a reservation through a third party reservation system... not the actual location. In order to get an accurate picture of the prices you must go online. However, the main page where boarding information is listed the prices are not listed there. So if you make a reservation via phone or by their online link you will not have access to their specific prices. In order to see the specific prices you have to click a location link and go to the actual locations page. Anyways, when I made my reservation, since I did not have access to their complete services charges, I relied on the information provided to me by the phone call and to my surprise the charges quoted were way off of what I was actually charged. Further, when I made the reservation over the phone and told them the hours I was looking to drop off or pick up, there was never any mention about any additional fees. Needless to say that when I arrive to pick up my dog there was a huge difference as my $34 per night for two nights turned in to over $100 because they decided to board my dogs together in a suit which was more expensive ($44 for 1st dog and $38 for second). I specifically told the lady on the reservation line and at the location when I called to get information on what shots they needed that I only would want my dogs together if it was cheaper, if not keep them separate. They have been boarded separate before at my normal boarding location and are fine with being separate. So to my surprise the $68 I was anticipating spending per dog for a two night stay turned into over $104. When I brought this to the employees attention they advised me that this time only would they change the price for me to what I was quoted...they acted like it was a huge inconvenience for them to do so when it was their fault for the miscommunication, not mine. The amount was reduced to approximately $90 per dog, which was still more than I anticipated. I figured they charged a bath fee, but no one ever told us it was mandatory for them to get a bath before leaving (some kennels only have the bath as an option). So I paid them. However, as the day progressed, the price was still disturbing me and so the next day I had them email me my charges. Apparently they charge you a $15 fee for picking our dogs up after noon! I was shocked as this fee amount was never portrayed to either me or my husband when we made the reservation, through my conversations with the location, nor was it portrayed to my husband when he dropped off the dogs. Had we known of this fee we would have either made arrangements to pick them up before noon or would not have hurried back in town to pick them up at 1:20pn. After enough complaining they did end up refunding me the fee, but it was definitely still a headache. I understand a fee for late pick up if a company is closing at 5pm and you arrive at 4:45 or 5:00pm sharp but to be charged around 1:00 pm...seems a little unfair. Lets just say I will think twice before returning to pet paradise. read more

Pet Paradise in Davie is our first choice for boarding our little princesses Zoe and Bailey. We travel quite a bit and sometimes for extended periods of time. Pet Paradise is always accomodating to our schedule. And, best of all, Zoe and Bailey are always excited to visit. Definitely worth a visit. read more

I was very disappointed with the result of leaving my dog in this pet resort. I paid for them to send me pictures of my dog every other day and they only sent it when I called them that I never got the pictures. My dog has to get an x-ray of her spine that connects to her tail because she could not move it since I got her from the hotel. Also, my dog went into heat when she was boarding was not informed. I was very unhappy when I saw my dog so unhappy and hurting so much will defiantly not be taking my dog here again!!!! I advise you to do the same. read more

Pet Paradise is our #1 choice for boarding. The staff is friendly and helpful and our pups are always well taken care of when they stay. I also appreciate that we can pick up on Sundays. read more

I will definitly use Pet Paradise for boarding my dog, because of the excellent staff & the clean environment. My dog is happy staying there. read more

My dogs stayed for the day for a complimentary day care. I paid extra for both to get baths which came out to $70 in total. One of my dogs is very high strung and he didn't seem tired at all so I was disappointed by that. The whole point was for them to have fun all day not only for two hours. read more

Good customer service. Looks great from the front desk & the live cameras but they don't allow a full tour of the facility :( Cycling the dogs through a couple different play areas is the best part. read more

My dogs had a great vacation and so did us. It was great to have peace of mind that they were having fun and being taken care of. They were very relaxed but happy to see us. The staff was great to update us each day. Will be back. read more

I love Pet Paradise! I can always trust them to take excellent care of my cat. I have tried a number of different boarding facilities including another one in Broward County and nothing compares! They really go above and beyond to take care of my cat and the staff are always kind and courteous! read more

Although there are less expensive options for my dog, Pet Paradise is always where I take her when I will be traveling. Bella, my Jack Russell-Chihuahua is very picky with whom she is comfortable and she suffers from anxiety, but she seems to be the most comfortable at Pet Paradise. When I board her, I opt for "furever connected" which allows me to get notes and picture updates of her which makes me very happy!!! Many times that I am away, Bella doesn't eat much but the staff try many options such as adding chicken or broth to tempt Bella. They really do care. I also take her to doggy daycare occasionally and she comes home happy and tired, and she's an energetic dog. The staff is very kind and accommodating to Bella and I definitely recommend the facility to anyone who wants to know their pets are safe. read more

I had enrolled my puppy in daycare and she went a couple of times. I tried calling to make add'l appointments and no one ever answered the phone and I was placed on excessive holds with an option to receive a call back. I finally left call back number but still no call. I registered on line to try and make my reservations and was told two of the dates were already sold out so I assumed the delay was the reason I could not book my dates and asked to have a manager call me and gave my phone number. A little while later Noelle (reservation mgr) returned my call to the wrong phone number and left a message that said it did't matter that I couldn't get through as the dates had been booked as early as April. And proceeded to say I could call if I had any questions which is crazy because they don't answer the phone. Apparently they must be so busy that they do not need to return calls or answer the phone. I now know I could not trust them with my pet if they can't get a phone number correct. read more

I have been leaving my pets here for boarding for a couple of years and they love it! The staff is very friendly and knowledgable. I definitely recommend to sign up for their daily photo package. It is so nice to get an email while on vacation with an update and adorable pictures. Definitely puts your mind at ease! Overall great place! read more

I have been boarding my two dogs at Pet Paradise for over two years. My dogs absolutely love it there, and they get so excited when they arrive. The staff is very friendly, and you can tell they really care about the dogs there. Pet Paradise is an amazing facility that I would highly recommend! read more

Bella & Rosie are in Day Care everyday, and also spend about 30-35 days a year boarding. They wouldn't be there if the staff and facility were not top notch! A caring, personable staff that is simply the best. I've watched them with other's pets as well, and it is the same caring attitude!! read more

I initially chose those place for my dogs to attend day care a few times a week because they are open at 7am. I was a little turned off by the fact that they do not allow tours of the site, instead only allowing you to view the areas from cameras and windows :( since it was the most convenient place, I took my two dogs there. The dogs seem to enjoy it there and the customer service is excellent! I like that they cycle the dogs through various areas throughout the day :) read more

I have used Pet Paradise to board Irving & Sadie (Bichon & Schitzu) previously and any apprehension I had about boarding my loved pets for a few days was relieved by the wonderful care they received. I'm getting ready to travel out of town for the holiday and know that when I drop them off this morning that i have no worries about how my special family members will be taken care of. read more

And yet another great weekend for Stella at Pet Paradise. My husband dropped her off on April 14, 2017 and she could not get placed in the back with the other dogs to play fast enough. My husband said that was great to see. Appointment setting, payment and working with the staff to make sure Stella's stay was outstanding was the only goal. A great weekend for her, and we didn't worry while we traveled. Thank you guys! Debra read more

I have brought my dog here for daycare and boarding many times, and I always feel comfortable knowing he's in good care!

We've been taking our furbabies here for the past six years - and they're the only ones I trust to take care of our pup and treat her like family while we're traveling. I'm admittedly 'that' worrying dog-mom...and I LOVE that I can call to check on her at any time during her stay- and I am NEVER made to feel silly for wanting an update on how she's doing. It's pretty obvious that everyone who works here LOVES dogs - and their caring attitude makes me feel better about leaving my furbaby in their hands while I'm away! read more

I initially took at tour of this facility and was impressed with their kennel and staff. I have boarded my dog at the Davie location for over 8 years and feel that he is in great hands! Now that I have two dogs...both stay at Pet Paradise and I leave on my vacations worry free. I find the facility to be clean and the staff friendly, caring and very professional. I highly recommend Pet Paradise!! read more

I have taken my puppy here several times. The staff are very friendly and professional. They remembered my puppy after our first visit! The staff are definitely attentive as they called me one day as soon as they noticed that my puppy had an upset stomach just to make sure I was aware. I gave four stars because I really wish they have a live web feed as many in the area do now. I recognize that there are some negative reviews here, but when I asked Pet Paradise about them, they were happy to answer my questions in a helpful and patient way. It's certainly a comfort...! Thanks, Pet Paradise. read more

There is no better feeling while on vacation, than the confidence that your beloved pets are safe and being cared for properly. The folks at Pet Paradise make this happen. We have one pup who requires daily eye drops and another who suffers nervous apprehension. Our three babies range in weight from 12 pounds to 95 pounds, yet they are able to remain together at Pet Paradise, just as they live together at home. We always insure that any cruise or flight, originates near a Pet Paradise. The friendly service and love for pets put them at the top! We have used their Davie, FL and Ormond Beach, FL locations for up to 9 day stays, and we've been delighted with both! Thanks! read more

My dog attends the daycare program at Pet Paradise 5 days a week. Every weekday morning, he can't wait get into the car to go there, and then pulls his way into the building to be greeted by his human friends. The staff at Pet Paradise is friendly and cheerful to humans and even nicer to dogs. They truly get to know your dog so they can make sure his day is right for him (i.e., dogs are placed with similar tempered dogs for safe, but active play sessions). The day is filled with these supervised play outings interspersed with rest time. When I pick him up at the end of the day, he is happy and content from a full day socializing with his friends both canine and human. The staff goes the extra mile to make sure your dog has a great day at Pet Paradise. read more

First let me begin. When I first called in i was receiving different quotes because they have multiple locations that do things differently but one representative Shay was very understanding and helpful so I felt comfortable leaving my dog. When coming form my trip, I had a 5hr flight delay. I made sure I called a few hours before 7pm to let them know that my dog would be boarding an extra night. I came to pick up my dog not even 24 hrs later. I picked him up at 1230pm. When I came home, I noticed several bite marks on his face so I proceed to care for his wound. As I continued to examine his entire body; he smelled like a (walking public "gas station restroom") straight urine and feces. He had small bumps that were leaking green and yellow puss coming out of it. I called to complain because they supposedly have a mandatory exit bath which is an extra $34 charge, that I'm assuming they actually do. Throughout the conversation I've realized that the extra play time that they charge me was not done. Every staff had a different story. One said he played with other dogs that's the explanation for the bite marks and another said that he played with staff because of his breed. One staff said he was taken a bath 24hours ago and that was the explanation for the foul smell. I literally sat on the phone with a staff member for over 25 minutes debating and no resolution whatsoever. They wanted me to drive back and they would take him a bath but honestly who would feel comfortable taking their with that after what I just seen and smelled ??? read more

See all

My 2 cats have been there for 5 days. When I was there to know the place I asked for the large condo, and I said to never split them cause they use to be always together. I've left 6 bags of dry food, one for each day, and 6 cans of wet food. During my trip I've sent emails almost every single day and although they were very kind answering my questions they just told the cats were not eating much of the dry food the day before I get back. We arrived to pick them up 2 hours before what we've told them. When I got there one of my cats was walking alone in the room, with a scary face and the other one was sleeping alone inside the smaller cage. It seemed like they were given something to sleep, cause it took them almost 20 hours to start playing and walking again. The smell inside the room was terrible, really dont know if they clean the litter boxes every day. And when I got home and checked their food, I realized that they were only given 1 bag and a half of the dry food and 4 cans of wet food. My cats were starving!!!! 5 days and each of my cats just eat 5oz of dry food and 2 cans of paté! I'll NEVER get near that place again. The 2 stars goes to the kindness on answering my e-mails... read more

I have been bringing my dogs to Pet Paradise for years mostly due to their ability to accommodate to our pet's needs. Thanks for keeping our dogs happy and safe while we are away. read more

We've boarded our dog Jessi several times at Pet Paradise and she always goes in with her tail wagging and comes out the same way. She's a high energy girl and and I love the way the staff at PP takes it in stride and welcome her with open arms. read more

My dogs have been coming to Pet Paradise since they were puppies. They are now 7 years old, and I am so thrilled with the care they receive there. Every visit is a fun adventure, with lots of social time. The facility is clean, and the staff is professional and caring! read more

This is a great place! Once again, I left my Cocoa there knowing he was being taken care of and was going to have a good time. Every time I take him there, everybody knows him and they are super sweet with him. Thanks Pet Paradise!!!!! read more

I have 3 large dogs that are my family, and live a very catered life in our home. Since finding Pet Paradise, my husband and I are finally comfortable leaving them in someone else's care, so that we can get away. I really appreciate the Sunday hours too! read more

My dog absolutely loves going to Pet Paradise She runs out of the car to get there and plays all day. The workers I love her and take great care of her. She goes there once a week for daycare and has been boarded there while we're on vacation. They also give a great baths. Whether it is short-term or long-term, pet paradise is a great choice for your pet. read more

Great service and very sweet to our dog Bella and our rabbit Mr Bean. They are happy and clean when we pick them up. Worth the peace of mind. read more

Pet Paradise is a "home away" from home for my 2 dogs, Buddy & Bear. They absolutely can't get out of the car fast enough so they can spend the day "playing" with all of their friends at doggie daycare. The staff is very friendly, compassionate and professional. They greet my dogs by name and I feel confident that Buddy and Bear are receiving excellent care and attention. I have recommended Pet Paradise to several friends in the past and will continue to do so. Pet Paradise is simply the best! read more

Well organized, receptive staff, clean facility. My two latge labs came home a little chubby!!! :-)

We have been using Pet Paradise on a weekly basis for day care services for 2+ years for our chocolate lab/boodhound mix, Siri Apple. We like that she has exercise & social interaction during the work week. Everyone at Pet Paradise knows Siri and that she loves to play all day. Siri jumps out of the car and bounces into the reception area every time we drop her off. This past Thanksgiving weekend, we decided to board Siri at Pet Paradise instead of using our usual private pet sitter because we wanted Siri to have all day play time while we were away and we like that she knows a lot of the other dogs from the weekly day care activity. We are able to check in on her during the day and the staff is very friendly and accomodating. We plan to use Pet Paradise the next time we travel for any period of time. read more

Great kitty condos for my little feline princess! If God is willing to send me an angel in the form of a cat, well, the least I can do is make sure she gets the best care and TLC she can. She got to stay with the folks at Tail End while we were relocating from CA to FL and as far as I can tell, they did a fine job of caring for her. She stayed in a 6-story kitty condo and had a couple hours of play room time each day. They only feed your pet the food you bring (a good thing) and they give you a brief status report when you pick up your animal. The staff was very friendly and happy. Two staff members commented how much they enjoyed my little angel (everyone loves her). Though my kitty was having a little fit when I picked her up (she started howling desperately once she heard my voice in the lobby and she didn't calm down until we had been in the car for a few minutes), I would use Tail End again for sure. One improvement I would love to see. Web cams in the cat rooms! read more