We had an outstanding first experience at the new Burlington, WA location, thanks to Mandy at the grooming desk. From the moment we met her, she was cheerful, welcoming, and incredibly helpful. We originally stopped by just to ask about grooming because we saw a promotion, but Mandy went above and beyond to check availability. She told us she had an opening that same afternoon, so we ran home to grab our two Australian Shepherds. A few hours later, she called to let us know they were ready, and we couldn't have been happier with the results. Both dogs looked fantastic, and it was clear they were cared for with professionalism and kindness. Because of Mandy, we've already booked our next appointment and look forward to many more visits. She made the entire experience easy, positive, and enjoyable. Mandy is truly a standout--thank you for taking such great care of our pups! read more

Pet supplies plus is a great store for find everything you need for your fur pal!!!! My dog Teddy absolutely loves to go for a grooming session there!! He's a Bishon Frize and they have a certain way to get him to look just like he's supposed to. Highly recommend this place!! read more

Pet Supplies Plus Burlington - Teddy - Pet Stores Near Me - Burlington, Iowa

I completed a purchase received my merchandise and left. I get a call not all my order was paid for. I said it shows it's paid for on my end I'm not paying more etc. I went back they called the police on me. Accused me basically of stealing because the cashier didn't close my order out and rang the person behind me up adding it to my order. I was already gone!! I told them to shove there items ..... I got a refund but upon leaving I notice they took it off my card twice and refunded once. No apologies no nothing and I'm still 78$ short and I didn't receive any merchandise. This is not over worst expensive of my life!!! read more

I called to ask if I needed to make an appointment for a nail trim for my dogs. They said no, I could come in anytime. I got ready and went to get it done, I stood there for quite some time before I was asked if the could help me ( at the grooming station). I told her what I needed and she told me they didn't have time and come back another time. Really?? I called first to make sure I could get it done, wasted my time and gas to go to the store and was told that. Very bad service. I won't go back again read more

I really enjoyed my shopping experience. The staff was very efficient, friendly, and knowledgeable about products. Products were of quality and cost efficient. Our lab Rusty really enjoys our trips and the dog wash. We can't wait to come back! read more

First time using the pet wash station and developed ringworm on my wrist. Please do a better job with sanitizing these areas and the towels you hand out. Because of this experience, I sadly will never bring my dog back. read more

They had the dog food I was looking for with fair pricing. Employee Paige, was very helpful and has a lot of product knowledge. You can tell she cares about the animals she helps. read more

1st time shopping here. Will be the last! One warning for dog owners. The people that work here allow puppies in the store. So if someone brings in a puppy that is not vaccinated properly, you have serious potential problems with potential exposure to a number of illnesses, that you will take home to your pets. Like Parvo. Which is really bad right now, vets seeing more cases than usual. While at checkout a male employee decided to unwrap a chew toy of some sort for a pit bull puppy and proceeded to give it to the puppy. The wrapper for the item was crossed over our items and distracted the incredibly rude obnoxious cashier, which in turn caused her to miss 2 items, which we were not offered a receipt for the 1st ring up after paying so depended on her to determine if she charged us she didn't! She also didn't say how much our bill was, she was to busy watching the puppy. I advised her if she paid more attention to the people paying for products versus puppies in the store we wouldn't have to do a second transaction. And oh my she gave me a death stare. Which she got right back. Considering what we spent basically paid her salary for the day! Then the stupid begins, someone with a Rottweiler puppy came up the isle where the pit puppy was with the chew toy. Rottweiler puppy showing signs of agitation, which is logical and makes sense one puppy sees a fresh treat in another puppies mouth. Yeah you should get the idea if you know dogs. 2nd word of advice for people never let anyone give your pets treats, chew toys ect., doesn't matter if they work in the store or not. And by the way rawhide is one of the most horrible things to give dogs. They don't digest it properly. I did ask one other rep that offered to help us, when a manager is in the store. She told me there's many however, she couldn't tell me her hours. That rep that offered the help was friendly, I did state yep have no intentions on asking her as she's having a bad hair day.( the cashier) I own several businesses, I guess my standards are just above average. But if it would have been me, this cashier would have been fired, for intimidating a customer. Sure wouldn't want her dealing with any of my customers! Oh and if the guy playing with the pit puppy had listened to the new puppy owner, possibly advised what shock collars do to dogs, maybe she would have left with some useful information for the little baby, versus a chew thing im guessing he bought as that person did not check out. If he truly had any animal experience, maybe he could help prevent a problem down the road. So perception a bunch of kids that like playing with animals, not qualified to educate the public on pet care or health run and work in this store! Reality only ended up there today, passing through and realized I needed a few things. I do like shopping local and supporting small businesses. This isn't a small business. And they obviously don't need my money and others as I watched a few people walk out. I Find no need for poorly ran brick and motor stores. This is how a franchise goes out of business! This is why people are shopping online! Bad customer service created e-commerce! Oh and I did get our receipts after we asked for both of them. I'm guessing she didn't want me to see her name, as she knew she was wrong! My visit should have been free with no receipt offered! Been in some really nice pet stores and can say this is the 1st time I've ever been uncomfortable due to dog interactions. And uneasy feeling of the people that work in this store! And really weird a woman was walking around the store with the drawer from the register. I'm guessing mean person walked away from her register, since the use next register sign was put up. Sadly we got to watch all of this because the engraver machine is slow. read more

They are always willing to take time out from what they're doing to help me look for a product, and took the time to educate me on proper nutrition, grooming, etc for my cat. I'm glad there's a store like this in the area!! read more

So I've heard lots of rumors about Petco, Pet Supplies. I think it depends on the employees they hire. Theres some bad, some good. The Pet Supplies in Burlington, IA really needs to sort their stuff out. I went to purchase a hermit crab the other day and first they didnt rven know they carried hermit crabs so I was like okay, that's strange. Their crate is at the bottom of this shelf, where no heat can get in and keep them warm (its winter) and non of them were even moving. I asked if their dead and they didnt even know and bagged one anyway. It ended up being alive, but barely. I went back yesterday to get another and they gave me another unmoving one. (They dont check on them in front of me because they dont want to handle them...seriously?) I got in the car and checked on the buddy myself and was hit with a rotting stench. This crab was not only dead, it was rotting. As an animal lover, this broke me. I know it's a small animal but it's still a living breathing thing. They aren't taking care of their crabs and it makes me wonder about the rest of their animals. I luckily saved the first one from that place and I'm going back when they reorder more to buy and save them. It just broke my heart to see crabs not being handled and looked after. Just put in the tank and left. read more

Great selection of products and helpful staff :) we drive 45 minutes out to come here.

First visit and will be my last. I was greeted with terrible customer service by three separate people when trying to find what I needed and in the end left with nothing just to find it at the next store for $20 cheaper read more

This is a great store and so easy to shop in. The management and employees are very helpful and always willing to assist. Be a preferred customer and you wont have to go anywhere else for great prices. Henry read more