They do what they do because they love animals. And their love was shown to me on this sad day. Out…read more14+ year old dog had, what I think a stroke, in the early afternoon. I went to the animal shelter thinking they euthanized dogs and they do. The person was very kind and explained the process and ask if I could come back they would take of our dog. We did and the process took place as they explained. It was sad to see it happen but their care made it more manageable. The people are a great group who run a great service to our community. Bless them and what they do.

This is a classic county AWL. They are struggling to do the best they can with the resources they…read morehave to work with. They need more volunteers to help out and they need more funds, but the people working at this facility are devoted and caring volunteers and employees. They have a tough job to do, yet continue to show up and care for the animals that so desperately need their help.

I adore this store. They have everything from women's clothes to garden hoses to horse shoes. They…read morehave spices for cooking, pots to cook with and shoes to wear while you cook. All under one roof. Well behaved pets are allowed to join their owners while they shop and the last time I was in there was a woman with puppies in her cart. Not that she purchased them there, but she was showing them off to potential buyers. Yes, that was a little odd but this illustrates the "farm community" mentality of this store. I would like to make this a "5" star review, but both times I have shopped here the cashiers were not friendly. They seem stressed and bothered to have to wait on me. Maybe management should consider self-check out possibilities.

Today I went in to look at tillers. There were two on the floor EARTHQUAKE VERSA 99CC VIPER. They…read morewere not showing on line at the store and there was no pricing on the boxes. I stood there waiting on someone to come by and no one did....however I got at the store right at 7am and was the only customer to about 15 associates. However, I did pull up the same item on google and saw it listed at a BIG R for 269.99. I left intent to look other places for a tiller. I called the store later and inquired as to what their price was actually on the two tillers. I was told 359.99. I told them I had it on line priced at 269.99 at another Big R. The young associate said I should bring the ad in and show to a manager. So I did; the manager was indignant and stated THAT'S FOR A STORE IN COLORADO. OK, I understand that but 1... The two you have are not even showing on line 2.... The big signs all over the store state price matched if found ANYWHERE at a lower price...And in this case it was another Big R. The manager rudely told me that that BIG R was not the same as the BIG R here, again even though the sign says ANYWHERE. I will go to Home Depot from now on. Roy Herdman

Only half the cages even have animals in them. Staff Rude, can not answer questions about how big…read moreanimals will be when they are adults. Did not get all the follow up paper work I should of gotten or warranty paper work with the purchase of a ferret. Next time I went in there by the register there was a gallon milk bucket there, (which a picture of it is posted on face book.) Asking for Donations of cash to pay for food for the animals in the store and the employees. I was outraged. When I got home, I called and spoke to the owner of the store. Thinking he did not know of this. HE KNEW. And just said Times are hard never went there again. Stay away !!!!

The staff is nice maybe not the most knowledgeable but what part time employee is nowadays. (Staff…read more=cashier, stocker,groomers,) The lady that has served me fish on the other hand is mildly knowledgeable but is always rude (maybe not to you with your kids). Seems to lack adequate management that educates and values the employees And strictly sticking to that bottom dollar. Revalue the priority of being the only local pet store and focus on that aspect of your community so it can in return elevate that bottom dollar issue leading to exceptional service and what the customer is truly expecting walking into a pet store. Hope this helps in all aspects. Honest review from a hobbyist and pet rescue owner.

Always horrible customer service. Takes usually 20 minutes to find anyone to help. Then it takes at…read moreleast 3 of them to do one task because they are so uneducated when it comes to any type of animal. Don't waste your time or money. Too bad we can't have a real pet shop with knowledgeable and efficient employees.

I needed help finding a more affordable alternative to the grain-free salmon recipe from Blue…read moreBuffalo. Logan referred me to the Redford Grain-Free Salmon and Potato Recipe. My dog loved it! It was less expensive and just as good, if not better. Logan was very kind and asked if I needed help finding anything else. I told him no, but he still offered to carry my items out for me, even though I didn't need the assistance. I found that to be very thoughtful of him.

It's very clean. The clerks are friendly and remember you,they stock a nice selection of both food…read moreand treats for dogs (don't own any cats or other critters, but I'm sure they're equally well stocked. Their dog washing station is easy, convenient and very reasonable and it is not overpriced. They mail great coupons and have online specials frequently. what's not to like? 5/5

This is not a huge location. As a matter of fact I often forget that Brownsburg has a Pet Supplies…read morePlus! They have a large selection of items for both dogs and cats as well as rodents and reptiles. I need to come here more often! The employees are friendly and the store appears clean and well stocked.

Having a Pet Supplies Plus near our house is a huge asset. The store itself is clean and…read morewell-organized, and small enough that you can get in and out quickly. There is an awesome dog wash station inside and the store carries everything you need for your pets. We also saw some fish, reptiles, and ferrets for sale last time we were in, so if you're looking for a new pet, you may want to stop by. My favorite feature is being able to order supplies online and do curbside pickup. My order is usually ready in under an hour and I like the cute notes attached when I pick it up. I will continue to shop here rather than the larger pet supply stores in the area.

Made an appointment like an adult and yet they took some guy freaking out about nothing on his dog…read more. Calm down and take of your dog properly!

Service is hit or miss. I just spent MY time waiting on their cashier to get the cashier to even…read moreacknowledge that I was standing at the register WAITING on her to finish her conversation with her coworker. RUDE She had a wedding ring and a tattoo on her arm. She's old enough to know the customer should be the priority

I had a pretty disappointing experience at Aquarium World recently. I returned a few cheaper fish I…read morehad purchased earlier and opted for store credit so I could upgrade to some different species that cost more. That part seemed straightforward at first, but the process quickly became frustrating. When I used the store credit to buy the new fish, the employees working that day--who appeared to be new--started explaining that if the new fish died, I wouldn't be able to return them. What made this especially frustrating is that this policy was only explained to me after I had already paid for the fish. If that had been clearly stated beforehand, I would have appreciated the chance to reconsider the purchase. The new fish were completely different species from the ones I originally returned, and I actually spent additional money beyond the store credit to buy them, so it felt odd to only hear about this restriction once the transaction was already finished. What made things worse was how long the checkout process took. The employees seemed to struggle with basic math when trying to calculate how much store credit to apply and how much change I was owed after the new purchase. It took several minutes and multiple attempts before they finally figured out the numbers, which made the whole interaction feel unprofessional and awkward. Overall, the experience left me with little confidence in the staff's training and customer service. I understand that new employees need time to learn, but the combination of confusing return explanations, being told important policy details only after paying, and difficulty with simple calculations made the visit frustrating. I hope management invests more in training so future customers don't have to deal with the same issues.

Excellent selection of larger varieties of fresh and saltwater fish and plants. It's a dedicated…read moreaquarist store...pretty hard to beat!!

Friendly staff and easy access to the dog wash highly recommend this place to get your dog washedread more

Best dog wash in town. Super friendly staff. Best price in town. My little girl dog loved every…read moreminute. They provide everything you need. Great pressure wash. Excellent dryer. This is the place for a happy dog.