Staff are helpful and kind. My dog has allergies and I can always count on them to keep his food in…read morestock for when we need it. They are our go to for pet supplies. (they also price match if you find something cheaper elsewhere!)

A big pet store with everything I need. They also have a very good online store that ships for free…read moreon orders above $40. The only complaint I had was the accessories like collars for cats was very limited.

Staff is really nice here. Great location with lots of parking. Right beside the Lone Star…read more It's newer. Fresh and clean. Very dog friendly. Unfortunately, they don't have what my pet eats and the prices are u believably high. But.. the quality is amazing and if you can afford it, awesome! Lots of Canadian product. I like to support them so I do recommend them. I have bought cans from here before and a box of raw food. My dog wouldn't go for them unfortunately but they will be donated as I cannot stand returning things. Even though it's ok to.... I just don't. A cool place to visit with your pet. A treat may be offered and there are pup cookies displayed nicely up front.

they promoted a seasonal extravaganza that was only offered in one of their locations. they…read morerecommended I buy a specific brand of treat and when I tried to return them because my puppy wouldn't eat them they refused to return the product. I'll stick with Pet Value thanks

Max, my golden doodle had been groomed by Barkhaven 4 times now. This time, his coat was very long…read moreand really matted. The groomer had to shave him closer and he looks fantastic. The thing that has continually impressed me is the level of professionalism and genuine care they provide. Great organization!!

I was 15 mins late for an appointment due to an accident on the 416. I got a phone text just…read morebefore I walked in that my appointment was cancelled due to being a no-show. I told the person at the cash that I was there and she said sorry the appt is cancelled... I said but I am only 15 mins late and my appt is for 3 hours. She asked the groomer and she declined. Said she didnt have the time now. I asked if they could simply bath the dog and clip the nails without cutting the hair. They said no but If I would have to pay for the appt anyway because I did not show up on time. I paid almost 100.00 for nothing. I can see losing the apt. but why would I have to pay for the spot when it was obviously filled by a walk in? Crazy. Never going there. Would never recommend them.

They are very helpful and generous with their plants although they do get busy at times and you can…read morewait awhile before someone will be available to help you.

Tried to spend money in there twice at Carling location, staff are way too busy chatting to help…read morecustomer's. I went out of my way to shop independent, local store but they didn't want my money.

Staff are great. Pet friendly, of course…read more Only good food so, $$$. Lots of treats. Great location, lots of parking. Always clean.

I took our dog there before Christmas and was told when I came to pick him up that they had cut his…read moretongue all winter whenever he ate something hard it would bleed again There was no apology other than the excuse he was a licker and no discount I had our vet check him out to make sure there was no infection Will never use this groomers again

Anyone with a dog that lives in or around Stittsville should be taking their pups here for…read moregrooming. Their prices are competitive but it's the people there that make the difference. We have three dogs and have been going there for a couple of years now. We have NEVER BEEN DISAPPOINTED. The people are cheery and always make the humans as well as the dogs feel at home. They have also gone ABOVE AND BEYOND when certain situations have arisen. A shoutout to CINDY who has been our groomer since day one. You REALLY need to check this place out. Your dogs and YOU will love it.

Awesome staff... Great customers... Friendly and holding…read moreonto cute dogs! I had mine with me today and we went to get her a new collar tag from the cool machine as her other one is worn. Tyler was really helpful and went above and beyond. Prices are what they are but lots of clearance areas. Store was clean and inviting if not really bright inside! No kitties today but l saw lots of fish, birds, guinea pigs... I just love adding an outing like this with my dog after our hike. Sunday is her day!

Bad Experience:…read more What was supposed to be a fun day for my son and choosing his first pet hampster today with the money he saved turned out to be a very bad experience. We went into the PetSmart in Kanata on his school break, we spoke to the associate Brianna about purchasing a dwarf hamster because my daughter bought one the previous week she informed us that they can't live together in the same cage. I said ok and asked some more questions, she then told me I would need to buy its own cage and she told me their cages ranged from $80-$100 I went to look at them, but then decided to check another stores website and I found a kit for $40. I went back to Brianna and told her we wanted to purchase the hampster and we were going to get the cage on the way home and she said NO, go do your shopping and come back. I told her that would not work for us because I needed to stop on my way home because my son needs to get back for his school. She said NO again and that was my only option. We ended up leaving and at this point my son was crying and I did not want to purchase from PetSmart but he was so upset that I decided to drive him home, go out by the cage then return back to buy it. Again I got Brianna and she was very rude asking my over and over did you buy a cage, I eventually responded back yes as I was signing my paperwork. First things first my son's experience was ruined because I ended up having to chose the hampster & secondly the treatment I received because I would not purchase the cage from her was unacceptable. Very upset mom

Been a whole since I've been here but I'm gearing up to get new little furry friends so I popped in…read moreto get new bedding/chews/food etc. So I can have their tank all set up and ready to go for when I find the perfect new pets. What I love about this place is all the organic options so that I know my pets are getting the best quality and won't have anything that could cause health problems. They also seem to have a better knowledge base about animals them the big box competition.