I have checked pricing and I end up ordering online for my pets needs. It's nice getting things delivered! Highly recommend! Prices are good as well! read more

I went to write a review on this place on Google but it wouldn't let me cuz I already reviewed them on Google. I can't say enough about this place. The staff there are amazing!! One of the very few places that actually still have good customer service. I go in there once a week at least to pick up my online order for my ferrets. This place is the only place in Erie that never run out of stuff my ferrets need. They are on their sh**! And so frickin friendly. Esp the younger staff. Like I said I just can't say enough about this place. Petco pls keep this hard working, friendly and helpful staff in your store!!! Thanks for all that you guys do! read more

I had a really good experience here! I brought my two dogs, one just for a bath and nail trim and the other for a haircut, bath, and nail trim. The workers were so friendly with us and nice to the dogs, scheduling was easy, and the dogs looked great when we picked them up! Only reason for 4 stars is a felt like it was a bit pricey. read more

Never disappointed. Mostly buy live fish, tanks, and other equipment here. Terrific staff! Wait for their sales. Prices do change. Best deal is to order online and pickup. Usually ready quickly. read more

I was looking for a fish tank, and they had the one I wanted, but it was a previous return. I wasn't too keen on that so I opened the box to inspect: they had left all the original customers packing slip inside with all their information such as name, address, and phone number, (And probably some partial credit card info as well). I decided to buy it new online at petco.com, but then a family member bought it for me out of the blue as a surprise and set it up and everything. Ok. So their site says they accept online returns in store. No big deal. (although I was worried MY INFO would end up on a store shelf too) I go to make my return with the full packing slip,and unopened merchandise and the store manager tells me that Petco.com and PetCo aren't REALLY the same company, and since i paid with paypal online, I was not entitled to my money back, but rather store credit. (WTF? REALLY!? You're not the same company? LOL) Um, NO! That's total BS! I called the 1-800 number on my packing slip and was promised a return label would be emailed to me so I could do the return via mail (NO WHAT THEIR SITE OR STORE ADVERTISES) and I could get my money back. Which is all I wanted at this point.....so I agreed. I'm very IT savvy and know all about trash and spam folders and it's been two days now and I HAVE NOT received a mailing label via email. In fact none of the reps speak English very well at all, and when I received my gift,m I called right away to try and stop the order. Despite getting tracking info that says the package left their warehouse 4 days after I tried to cancel, the rep told me it was too late. That was before I received my tracking email, and now feel it was probably a lie.I called THE DAY AFTER I ordered it, and it wasn't actually shipped per the tracking info until almost a week later....and now this crap. The manager in store wasn't rude, but she certainly didn't try to do anything about it. Apparently paypal = store credit. PERIOD. Despite all the signs up around the store saying if they don't have it in stock you can get it online and have free and "hassle free returns". EDIT: I have contacted the BBB and the situation was corrected, but frankly I dont' think I should have had to take it that far. read more

You make an appointment 6 to 8 weeks out and then 15 minutes before you're supposed to be there you got a call that your appointment is canceled because someone is off sick, I could except this if it happened one time but five times is simply unprofessional and unacceptable. Never anything but we can make you a new appointment, gives me a little to no consolation when you make appointments that far out and by the time you get back in there it just rings a cash register because now your pets require additional services. Local store response was sorry our people were sick. Very unprofessional and unreliable. read more

So we have gone here several times to get both of our dogs groomed. The experience I had the other day ensures that I will never ever have my dogs groomed there again. When we arrived, the groomers inspected our dogs. We were told that we should expect to pick them up in four hours. Both are doodles - one with very curly hair and the other with somewhat straight hair. The male groomer explained that the curlier dog would need to be shaved down since there was nothing else they could do for him unless we took them to another private groomer. I questioned how these private groomers would be different than the services he offered, and he explained that petco had a strict set of policies, whatever they are. I agreed to that dog being cut close (the medium coat trim) but when we picked him up, we could see his skin under his coat because he was basically shaved down. The second dog with the straighter coat was also inspected and we were told that he would be fine, that nothing extreme would need to be done. Now, I brush and groom this dog daily and I know for a fact that he did not have mats on him. About an hour and a half into the appointment, the female groomer called me and told me that our dog's legs were totally matted and would need to be shaved down. I asked her to try not to do that, but that if she did, to blend the rest of his coat so he looked normal. She said she would do that. About 45 minutes later, they called and said that both dogs were early, even though it was only about 2.45 after we dropped them off and well before the 4 hour time frame that we were told initially. Upon picking the second dog up, he was essentially shaved too. I am extremely irritated and disappointed in the groomers' decisions to shave down both of my dogs. Not only is their hair short, they look literally ridiculous and their hair is it even blended. It looks like they got chopped by some second graders (and I know this because I teach second graders) who were learning to use scissors. I asked for the second dog to be scissor cut, as I've seen other dogs done in there, and this did not happen in fact, I'm convinced that they just shaved the dogs because they didn't want to take the tome to properly cut them. We paid them and even tipped them, but the more I think about this experience and look at my dogs' stupid haircuts, I am sure that we got horrid service, done by groomers who did not make the effort to make the dogs look good. I will never go there again. I wish I had withheld my tips. Oh - last thing, we got a coupon for a 25% discount at the next grooming session. I don't think we will be needing that. read more

Standard Petco selection, although I will say the staff is very friendly and extremely helpful. Oliver (our dog) love his weekly visit. The grooming dept girls are always very helpful and our dog loves all of them. read more

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Petco in Erie Pennsylvania tonight around 5:20 pm I was entering the store to get dog treats and cat food. After getting the dog treats I had a bag in my hand and a little clutch and I was walking to the pet cat aisle to get cat food. There was another family in the aisle. A mom and two girls when I walked by them I wiped out. My feet went out from underneath me. There was water on the floor, landed on my right side, on my hands, my right knee, my ankle,and pulled my back. I laid there for a few minutes. The woman in the aisle offered to get me up. I asked her just to let me be for a minute so I could see if I thought there was anything broken before I try to get up. She took the bag from me and dog treats and put it on the shelf for me. She said should I go get someone to help you and I didn't answer her right away. I rolled over onto my knees and was able to gingerally got myself up off the floor. I was having some discomfort in my lower back and my knee and my foot and had some trouble bearing weight on my right foot, I did manage to call my husband who is in the parking lot waiting for me in the car. I asked him to please come in to help me get up off the floor but I had by that time got up off the floor and limped my way out to the front counter. He had already been in the store by that point and said I'm looking for my wife she fell here in the store and they seem surprised like they didn't even know which I am sure they wouldn't of known because I hadn't told them yet. I asked them for an incident report because they never said anything or offered to do anything I was waiting for a few minutes for them to take charge. She said well I'm not the manager. I'll get the manager. The manager came out and I asked for an incident report to fill out. The manager went back in the back room came out with a tablet. The clerk said I think she has to pull it up on line then she left again. Shenever really asked me what happened or if I was OK and then she did take my name my address my phone number. I had to ask her for the name of who to contact if I had any problems. At this point I really needed to sit down. They never even offered for me to sit down. They never offered to look at my knee, my leg, or check me over. They didn't really show any compassion or empathy. I asked her what do I do? Do I call you or will they call me and she said kind of abruptly well are you hurt? I said not right now. I mean I'm in some discomfort but I don't know how I would feel a little later. I didn't think I needed any medical attention.at that point and she says well I said do I call you or were they call me and she said if you have any problems just call us. At that point I asked her for a number to call and she did write down the general manager's name Warren Kick and gave me a phone number. They never asked to look me over or to talk to the family that saw me fall. I told them there was a family in the aisle that saw me fall but they never even went back and talked to them or ask them. They never pulled up my pant leg to look at my knee where my jeans where there was a notable discoloration on my pants. They had no wet floor signs up at all in the aisle that I was in and there was noticeable water on the floor when I got up. They had some cones up in the front of the store but not in the isles at least not in the isle I was in. Immediately they took a mop and bucket back to the aisle. I had been standing this whole time 15-20 min and they never offered to help me out to the car or sit down. My husband brought the car up to the door and he's the one that help me to the car and help me into the car. t They just weren't very caring that I fell in the store which was very disappointing. Anyhow I have the phone number of the general manager and I guess I'll wait and see if they call me tomorrow to see how I am and hopefully I won't have any problems from here on out but I'll tell you right now I'm having some shooting pains in my heel, and my knee doesn't feel very good but it's dark in the car and I can't really see my knee right now. My back and shoulders are starting to get stiff and sore. I guess I'll see how I feel tomorrow and when I get home tonight and go from there. I'm just very disappointed that they didn't seem more concerned and that they didn't present any kind of an incident report for me to fill out and give me a copy of it all. I believe the managers name was Michelle on her name tag. Petco 888 824 7257 Contacted Michelle at 7:30 pm. She reached out to her manager to see what we should do to get Sharon to the er. They told us to just go and get it taken care of. We aren't sure who is paying the bill for the emergency room. They don't know according to Michelle. She gave us the number for corporate. read more

I took my German Shepherd/Chow to be groomed. I requested that they cut down her tail and feathers on her tush and clean her up. To my dismay, they shaved her down. We never discussed shaving her, they just did it. It's not okay to shave a Shepherd or a ChowChow. The manager told me a groomer can safely shave a double coated dog using a 5/8 blade. I cannot find anything source that says this is okay. He's offered to clip her again for free. She's had good experiences in the past but this did cause me pause as to whether I go back or not. read more

I have only ever gone in there to the grooming area. The staff was very courteous and they always seem to do a good job. Dogs nails are trimmed properly and he smells great! As the for the store itself I have no input but I will continue to use the grooming. read more

I called Petco freaking out because I had just rescued 2 Guinea Pigs from an abusive home and was unsure where to begin because I knew nothing about Guinea Pigs. The gentleman who answered the phone was calm and reassuring and, knowing I was no where near their location, walked me through some basic steps to make my girl's more comfortable until I could see a vet. He even took the time to thank me for taking them. I wish I would have gotten his name. In lieu of big ol' thank-you-hug, I thought I would mention it here. THANK YOU! read more

I took my dog there to be groomed in October. When I picked her up they said she was walking funny and i noticed her leg was tucked under her belly. By evening that night she was walking with her front legs and dragging her back legs. We took her to the emergency vet who told us we needed to take her to Akron Vet Hospital. We drove all night and the next day she had surgery on her spine because a disk slipped and was crushed. It was a long recovery and over $5000. When I contacted Petco they connected me with their insurance co. sedgewick. After their investigation, they determined that it was a pre-existing condition and they were going to do nothing,...nothing! My healthy dog went to their groomers and came out so damaged that she needed emergency surgery. Pre-existing condition or not, it happened on their watch. This company makes me sick and if I try to call corporate, i get a person in the Philippines who I don't understand. Corporate will not talk to me and the BBB got the standard response and said to take up any problems with the insurance company. They don't care about customers and not even their pets. Don't take your pets to Petco groomers. read more