0 Stars, if I could!!!
Unfortunately (and I HATE writing bad reviews!)...I would not recommend this pet surgery. I gave it a try for the very first time, but after my experience, I do not trust the vet and receptionists. This is not a place where I want my dog to be examined, and I don't even want to go into details about what exactly happened (I don't want to get angry again)...I can only say: find another vet. Just a little glimpse (not the whole point of view): They were not able to take blood from my dog - he felt completely unwell at that practice (he's almost 12 years old and does not behave like that normally...)....but he felt the vibes...(animals have amazing instincts!)...I had to help them to take the blood and give instructions on what to do and motivate them to push through to finally get the blood (after putting already 3 times the needle inside my dog...and how to push the vein...I could not believe it! My fiancé witnessed everything...)
Let's not talk about the communication before the appointment, the miscommunication when it came to the overpriced bill, the non-knowledge about Shiba Inu behaviour, and the discrimination I felt! I received the lab result (thank you for that) and definitely will find another practice.
I'm also aware that this review can be removed, and the practice could comment in a defensive way (so the responsibility is taken away, instead of accepting the feedback and growing, and simply apologising.) And I am also aware that I cannot comment on the comment the practice will add to this review.
I do not care anymore...I just want to share this review for the love of other pets...and maybe the practice can grow and learn.
God bless read more