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    Pets R Us

    1.0 (1 review)
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    3 years ago

    My two dogs came back with the worst haircut, areas unfinished, long hair hidden by the handkerchief. Definitively a bad experience.

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    PetSmart

    PetSmart

    (3 reviews)

    I've used PetSmart nationally for 15yrs I moved to PR 2 yrs ago, and I had no issues when I first…read moremoved here with PS grooming but in the past year it's been one issue after another leaving me to call corporate each and every time I make a grooming appt. The only reason I go back to PS here is because local groomers DO NOT REQUIRE proof of vaccinations for the animals they groom leaving my dogs exposed to potential issues. Sadly I'm forced to use PS!! They suck and I just hate dealing with them! I have 2 dogs and one of my dogs gets hystetical during grooming as he gets older I spoke to my vet about this and he recommended tredozone to calm him down. Although PS corp regulations does not have an issue with this locally the store manager and grooming manager have fought me at every turn every time I do what they ask I'm then required to jump through another hoop. The last time I took my dogs I was unable to give my dog something to calm him down and because of this they were unable to do his face, yet they charge me $94 for the service!! I'm a veteran and they never have availability on Tuesday's for me to take advantage of the break!! These managers at this PS location should be terminated!! They do not value their long standing customers or the brand they represent!! And the company corp version needs to grow a pair!! If the regulations are from the top down there should be no way for the store to manipulate the rules!! I wish there was a Petco close by to compete!!

    I love just to walk in!!! Sometimes appointments are not for me !! The staff are really nice ,…read moreeverything is clean , my dog is please with the service

    Pets R Us - groomer - Updated June 2026

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