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    PetSmart

    2.1 (20 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 3 weeks ago

    Services - PetSmart

    Private dog training

    Bath and groom only

    PetSmart Photos

    From this Business

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    3 years ago

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    1 year ago

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    2 years ago

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    2 years ago

    My dog came home today and was butchered. Had wad of hair having by a few hairs. Uneven cut and looks Horrible!! Have pictures.

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    3 years ago

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    9 years ago

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    9 years ago

    Great store! Grooming salon is amazing and our dog completed all the training classes offered there. They offer adoptions of rescue animals

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    9 years ago

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    Ask the Community - PetSmart

    Tin Woof Inn - Duke!

    Tin Woof Inn

    (16 reviews)

    There should be an option for 0 stars. Please read all i…read morehave to say. We recently went on a 5 day trip do Disney in Orlando. boarded molly for her second time at Tin here. She has boarded 6 other times at other facilities when we lived in pittsburgh without issue. Molly was dropped off in perfect condition. She had recently even seen the vet to update her vaccines for the stay. My wife and I enjoy our vacation can return on day 5 to pick her up near closing. I happily pay the ~$ 270for her time including "bath". They of course have the tip screen up before they bring out your pet. I tiped well too. As a lady is bringing out molly. The one thats been dealing with my payment states... "So that spot on her neck, has gotten a little bigger" "I reply, what spot, there was none" They bring her out, my wife lifts the dogs chin and gasps and begins to cry. Me expecting it to be the size of a nickel take a look. And Gasp myself... i never react that way. The workers said that they were told we were informed of it. We were not. we checked our emails, voicemails, texts nothing. The ladies there said they only work on the weekend. We demanded to speak with the manager or owner but they couldnt get anyone one the phone. They did seem mortified that we were never told. my pregnant wife was crying in the store while we were wanting answers. Im a doctor and know that when someone gets hurt in the care of the hospital, an incident report gets filled out. The workers opend her file and said there was no reports. And they they do fill them out when things happen. She also pulled out my intake form to see if we documented any issues with the dog on drop off. We didnt. Perfect health before. We leave and take her immediately to the animal ER. There we find that molly is febrile hair matted into these spots. And in pain. She gets pain pills, steroid shot and pills, and antibiotics. She was diagnosed with hot spots. And i realize hot spots can happen. they let it escalate dramatically. Told nobody. And presented our sick pet to us like nothing happened. We have multiple relatives that live within 15 minutes. That if they called and said molly has ANYTHING wrong with her, they woulda came and picked her up at our request. And half her neck would not be missing. And she wouldnt be bleeding on our carpets at home. The next day. The owner or manager finally calls me. Apologizes for dropping the ball in communication. Said she had a family emergency and thats why that happened. I said sorry about that. I requested they reverse my tip and pay for the 250 vet bill. Because they let it get so bad. She said that they put some cream on it. Idk what the cream was. But they arent vets. That doesnt fix infections. I didnt request a refund for the stay (though a proper business would offer) because she did board there the entire time. Our conversation was cordial. She agreed theyd cover the bill. Said shed email me and asked for me to reply attatching the bill and pictures. I check my email an hour later. She sent me the contract stating they aren't responsible for what happens to the pets. opposite what she said over the phone. I reply saying "this is the optehat you said". I call them back. Voicemail every time. Its like 2pm. They are open. Concerned they are ignoring me bc they know my unique area code. i have my wife call. Immediate answer. She says my husband is trying to contact you. They say their phones are on the fritz. And post about it on their facebook page. (Suspicious). Wife gets them to call me back. And they refuse now to cover the vet bill. Admit no wrongdoing. Total flip. even though my dog is visibly injurged and sick. They offered, reluctantly a free bath. And half of the vet bill as a future stay credit. $125 future credit. And they acted like they were doing me a huge favor bc "stuff happens". Obviously i will never go back. It seems their reputation is worth less than a $250 vet bill. They are unprofessional. We give contact and emergency contact information as well as vet information. For them to not call a single one. Again. Woulda yanked Molly out the second there was an issue. We were in florida, not the moon. 3 days in they took a photo of her. And you can actually see part of her neck condition. Our eyes just didnt gravitate there on vacation. My wife made a post on facebook sharing their experience. So many people with pets shared stories of poor treatment in the comments. Many just dont review here. She also posted a google review. Not sure if the company can flag it because its not visible. Multiple Former workers even reached out to my wife privately saying how bad it is. And that the dogs get barely any free roam time. In and out, just for the pictures.

    I hate that I'm writing this review but my goal is to keep it honest…read more Drop off: 8/2 ~4pm Pick up: 8/4 9:50am Cost: $82.68 We were in Ashland from Columbus for a funeral. Our normal boarding place was booked due to the last minute booking attempt (funeral). So we decided to travel the 2h with Winston and just board him in Ashland. We decided on TinWoof inn, the Google reviews seemed promising. When we arrived the staff was incredible, super nice and the facility looked so promising. It looked like it would be a fun little vacation spot for my chunky guy. I dropped him off with such confidence. I chose to pick him up on a Sunday. They are closed for a short period of time on Sunday, this is weird, but it wasn't a problem with our schedule to get him Sunday morning before they closed. So no real issue with it, but I did think it was weird. Who's with the dogs during this time? Maybe not someone capable of dealing with the public, idk. So I picked up Winston Sunday morning. On my paperwork, they someone how had me down for a pm pick up, so it doesn't seem like they were prepared for me to get him so early. When I got him the poor guy was covered in pee and his behind was dirty with poop. I didint mention it because, what am I going to do, wait for a bath. They gave me his food that i brought and on the bowl they marked "1 cup 2x day". I asked how that could be when I wrote on the Intake forms in 2 different places "1 cup 3x a day". I mentioned he's a 45lb dog and he's on the Royal canine diet that is 3 cups a day. I expressed how let down I was with this and the employee said "I have a 50 lb dog and I only give him 2 cups and I don't follow the feeding charts on the bag personally." I said "well, I do" and she said "we didint starve him we gave him lots of treats" lol I then mentioned that I put on the intake forms to not give him anything extra. As with majority of English bulldogs they have weird stomachs and I didint want to drive 2 hours home with him with an upset stomach. I mentioned this and she said " oh if you said no treats we didint give him treats" ...they apologized... I paid the 82 bucks for ~2 days and got out of there. I'm not 100% sure I'd come back.

    Berk & Kai’s House - One of our littlest helpers making sure our guests feel right at home!

    Berk & Kai’s House

    (1 review)

    The booking went well and they were very helpful! We are looking forward to utilizing their…read moreservices!

    From the owner: We’re a small, family-run business, not a large, crowded facility. It’s just us, caring for your…read moredogs the way we care for our own. If you want a place where your dog is known by name, greeted with love, and genuinely cared for, we’d love to meet you. Boarding: We provide a safe, comfortable home-away-from-home. Each pup receives individualized attention, with two options: one-on-one care for shy or nervous dogs, or group play for social, outgoing pups (an optional add-on for those who enjoy extra playtime). Clients love that we send daily report cards with pictures and videos for peace of mind while they’re away. Daycare: Our days are fun, structured, and enriching, with small supervised play groups chosen for each pup’s personality and energy level. We send daily report cards with details, pictures, and videos so you can feel part of your pup’s day. Training: We offer relationship-based training that strengthens the bond between you and your dog. With group classes, private lessons, in-home sessions, and Board & Train programs, we accommodate a variety of schedules and needs to help you achieve lasting results. Walking: Our walking service provides a mid-day break for exercise, companionship, and a water refresh. Whether a half-hour stretch or a longer hour-long outing, we tailor walks to your dog’s needs, keeping them happy, healthy, and engaged while giving owners peace of mind.

    PetSmart - pet_training - Updated May 2026

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