EDIT: Just wanted to update: 1. Went to Latham Petsmart. They listened. She was great. She's unbanned. 2. I originally forgot to say Maddie didn't snap. She would freeze from fear if our other dog of the same breed (Papillon) was taken out of her line of sight. They are the smartest toy breed and London understood how to be Maddie's support dog, staying with her if allowed. But when the manager changed, the salon began to promise to keep them together and then as soon as I left would bathe one at a time even though the had two groomers just waiting on the bather. They may be better now. I don't know. I stopped bringing my long haired dogs there when they cut my dog London multiple times. Then they both passed at 14. Now we go to Amy's. It's a lot better if your dogs have any issues as it's a single client at a time. Petsmart may have advantages now though, I don't know. read more

Why are we still selling Beta fish in tiny CUPS? Have we not evolved from this? Petsmart needs to care more. This is VERY inhumane. It's equivalent to a human living in a fridge box! So sad read more

Sick and dying pets. They shouldn't be allowed to sell live animals if they can't even provide the most basic level of care. read more

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I live 30 minutes away. I'm an RN and work two jobs and have limited time off. I had a day off and needed to get my two little dogs nails cut. I always come here to get them cut. I called the grooming salon before I headed over to make sure they would take a walk in on this day. They said sure, no problem come by. I got here and they said there are no groomers. Total waste of time. If I hadn't called and got the go ahead to come by it wouldn't be a big deal but it was a total disrespect of time and gas. I won't ever be bringing them back here for their nails. read more

The rudest and most discriminatory encounter ever. The grooming manager when I stated how rude she was being refused to completed the grooming and the store manager said he had to back her. When I opened the door she aggressively stated one dog at a time , but my dogs were being held outside the dog in another section. The lady in front of me left after trying to get a nail clipping and said well that didn't go well. I asked several time for resolving and she said I feel We will not do Anything to make you happy. I explained my dogs were being dogs and I had assistance to get them there and still no. She exercised authority. When I received a call to confirm the appointments we had different times and we rushed there. Her tone, and body actions were far from welcoming and or friendly. We shop there all the time, I do not encourage anyone to use there grooming services and to be weary of treatment. No love for animals and present a right wing view. The pets of this community deserve better and as a human I surely do! read more

Have been bringing my pup in for nail grinding for over a year. Groomers always pleasant and a job well done! read more

PetSmart - Pet Stores Near Me - Hudson, New York

I went to the store after making an appointment to get my dogs nails clipped. Waited patiently till the waiting area was cleared, came in filled out papers, show vaccine information and then was told I couldn't hold my dog or have another groomer hold her instead of having a collar around her neck. I have taken her to this specific PetSmart and had them done by me holding the dog and having her nails clipped last month. I spoke to the store manager who kept saying its policy...cutting while me holding is a fireable offense as well as clipping her nails while the dog was not behind the employees only sign. I have no problem with policy, but I do when policies aren't the same. I never said anything about her not wanting a collar last time, I just held her and she did it no questions asked. I HATE how poorly I was treated today and most likely will never return into this store because of it. The manager was belittling and the main woman at the grooming was just negative. This is my dog and I get to make the decisions for her as you would make decisions for your loved ones when they cant speak or decide. Secondly this dog is a service animal. I have her registered and it's also helpful for my comfort to have things done the way I need them done for her as well. Today didnt help that. This store is terrible and run by obviously management who has zero care. perhaps PetSmart needs people who care working for them and have a policy and it sticks across the board all the time...not when its convenient. read more

My mother had an issue and asked for a manager. After waiting for about an hour there, the manager never showed up. My mother drove out 30 minutes for my dog's grooming appointment to this place yesterday, but because our puppy turned 4 months on THAT day, they denied grooming her because she needs to have her rabies vaccine. So, 30 minutes to drive there, an hour waiting for the manager to try and talk, and an extra 30 minutes to get back home. 2 hours wasted. Do not waste your time and patience with these people. We will be returning, but only to talk with the manager. And that will be the last time we ever go. I used to be a customer here, but after how my mother way treated, I am not longer one as of yesterday. And here's some of my personal experience going there, since I'm already writing this review: A majority of their cat toys are practically unusable, the fish in their aquariums don't seem to be all that healthy, and most aisles aren't sorted and are cluttered. read more

If I could give 0 stars, I would. This store NEVER has anything. Every time we need crickets for our dragon, no crickets. Horn worms? No horn worms. I went for birthday stuff for my dog the other day and they had nothing but Halloween themed dog outfits. My husband went today and they didn't have dog food toppers. Worst store ever. I wish a PetCo would move into town! We rarely have this issue when we go to PetCo. read more

I was very happy with the Bath and brush I had for my dog today. The groomers did a great job and when Josie did not react well to the nail grind they did their best but went with the nail trim. Rather than be upset they assured me she was such a sweet girl. I was very satisfied and recommend the grooming services. Staff were friendly and helpful and kind. read more

Well... brought my dog for a bath nail clip and brushing,they brought him out still damp and,said he was nervous about being dried. It was 35 degrees out side. 30$ for that.just saying .. read more

I have three dogs, including an energetic pittbull. The staff has always been friendly and kind to my dogs. Occasionally I bring my older Golden for a bath and trim and all goes well. read more

I really like this Petsmart a LOT! It's out of the way for me, tho when I go antiquing or visit friends in Hudson drop by there. The staff in general are very friendly, helpful & nice. All the managers are respectful & informative & kind. The grooming area is clean~in fact the entire store is SPOTLESS! They've not been out of stock on anything during each visit shopping for my pets. Even tho I haven't had my dog groomed there, will definitely choose this location, as it's also very clean + the groomers are all very sweet. (They look at you KINDLY when you're observing thru the window & smile). Also, it's important to know they each know how to groom a dog properly, they are trained great & know how to treat animals w/kindness! (NOT jerk them around on their leash & yell like another local petsmart groomer does in a different town). read more

Very poor customer service. Tried to get them to clip my dogs nails. Experienced nothing but problem after problem. Then they had the nerve to accuse me of not paying for the service. read more

In another trip I made later to this store, I was able to actually interact with an employee this time at the register. I brought several items including two "tug of war" dog ropes. I like it when the employee realizes and tells me that there's a sale going on when the shelves for these ropes weren't clearly marked as such. She told me that for the price of two ropes, I could get a third one absolutely free - nice benny! I liked that so much, I decided to donate a few dollars to PetSmart Charities(who apparently donate to other animal-specific charities). This process was also fairly simple. The employee was fairly helpful and helped mention to me stuff that wasn't clearly marked. I know it won't be that long, but between these two experiences, it would be enough to tell people that this place is okay to utilize. read more

Since my groomer moved I needed to find another and quickly for my dogs' hair was long. I decided to try Petsmart for all other groomers were booked for several months. I made an appointment to have my Lahso Apso and Cairn Terrier groomed. It took several weeks to get the appointment during which time the dogs hair ,despite baths and brushing, was getting unmanageable. When I arrived at Petsmart I explained that it may be difficult to groom them well but to do the best they could. I also explained that the Cairn had sensitive ears and to be as gentle as possible with them. It should be noted that these dogs are VERY sweet pets. An hour after I dropped them off I received a telephone call to please pick the dogs up ...they would not be groomed. I was told that the Lahso was nipping at the groomer when she tried comging a knot and the Cairn was nipping at her when she tried to remove him from the cage he was kept in. When I picked them up I asked the groomer why should would even consider combing a knot of fine hair , why didn't she simply cut it? I didn't wait for an explanation, I simply left the store and vowed not to return even for pet supplies. read more

We brought our dog in for a very expensive grooming, the works, as she was long haired and scruffy from her previous owner. When my husband went to pick her up they informed him they could not groom her face because she was getting nervous...she is the most mild mannered dog ever and besides, they are "professionals" and supposed to be able to handle things like this. So we now have a shaved dog with the shaggiest, natty head you have ever seen. They told us we could drop her off next week to finish the job. Like I have all the time in the world to drive a very long distance to their store to have them do what a professional should have been able to accomplish in one grooming. What an inconvenience. After they fix the problem next week, I am going somewhere else... read more

They don't do well with older dogs. My dog is prone to infection due to Cushings and obviously cleanliness is a problem for them. They have no patience since my dog has a back problem and he gets tired of standing. After many years taking him there, they refused service. read more