The groomers at this place aren't terrible but they are NEVER consistent. I've taken my Pomeranian here three times total. The first time, they barely cut anything and still charged me for a full service. I took the L and just assumed that maybe I wasn't clear enough on what I wanted. The second time, we had Kristina and I told her that I wanted a teddy bear cut with a "poop shoot" to prevent him from getting dingle berries. She did an amazing job! This time around, when we brought him in, they asked if we wanted the same thing he had last time and they completely botched it! I can't do anything but laugh because he's still so cute but they did an awful job. He looks like he has a choppy bob????? The only reason I didn't give one star is because they are always consistent in making sure he's clean and that he smells good but they are never consistent with the haircuts. read more

PetSmart - he looks like Lord Farquad - Pet Training Near Me - Lacey, Washington

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Items do not have prices listed on tags or on racks or shelves, so you have to go to the front of the store and wait in line to have the cashier do a price check, then decide if you want to purchase or not. Washington should pass a law requiring stores to show prices on items. read more

Groomer Kim at petsmart in Lacey Wa is a compassionate miracle worker! My 10yr old 90 pound samoyed with medical issues and anxiety loud barking when he's at groomers or vet. Kim provided my dog the best grooming experience he has had so far. It was fast 3.5 hours total, and that's fast for how huge my dog is plus the matting he had and how much extra work was needed. Kim made miracles happen in no time at all. I will definitely be going back. Thanks for the great experience. My dog knows he's safe with you guys and you gave him lots of extra attention and love to help sooth him when he was panicking. Thank u so much Kim. ​​​ read more

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I appreciate this pet store having our multiple dog food items in stock, store does not smell bad like Petco in Olympia, workers are friendly, curbside pick up is the best. Also, Petsmart will match Chewy.com prices. This store is out of my way but so much better than Petco. read more

I will never let Kimberly W groom my Yorkies ever again! She did a TERRIBLE grooming job on my little guy Baxter, I asked for a Yorkie Teddy Bear cut and asked her to go a little shorter on his face and over his eyes. I got a shaved head with a bald spot from where she went to low with the clippers and a a big chunk of hair missing on his left ear. When I explained that this wasn't what I asked for, she gave me attitude and said "That's what you asked for" and then I explained to her that is NOT what I asked for and that I wasn't happy at all with the haircut. She then paged for a manager and toof him that we needed to do a Puppy Credit or refund, she never once apologized for the bad haircut and continued on to the next customer. This was by far the worst customer service I have ever received at PetSmart Grooming and she will NEVER groom either of my boys again. The only reason I gave 1 was because the system wouldn't let me give zero read more

PetSmart - Bald spot on head! - Pet Training Near Me - Lacey, Washington

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I made a grooming appointment for my dog since he's been having some dingleberry issues due to some nerve pain and him being scared to squat to poop. He just received grooming the month prior and his coat was still fairly loose and clean since he basically lives outside and hates being indoors. Not to mention the week prior I gave him a bath myself to get some of the poop out of his fur since he was now medicated with pain killers after a vet visit and was pooping like normal again but still had some left over poop. I take him in and the groomer says he has some matting deep in his fur and I explain the above information and she asks if it's okay to spot shave if needed and I agree since that can be an issue over time but I wasn't expecting it to be an issue since he was recently groomed and I gave him a bath even more recently. They called after a few hours and said he's all bathed and they're gonna start combining him out etc. And asked about trimming him down if needed and I agreed and said we talked about spot shaving him if it was needed so that's fine to do if they needed to still. I come to pick him up after I get the call and he's completely shaved. No spot shaving, just straight shaved down. And the person helping me has no clue what happened since she just got there. I show her before pictures to show her why I was confused and explained to her as well that he was just groomed the month prior. All in all, there no way in hell he needed to be shaved and wasn't even that dirty to end up like he did. read more

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With a puppy, it's time to shop! PetSmart is normally a little far to drive, but they have the selection of dog foods and supplies that the grocery store doesn't offer. It had been awhile since shopping there, and I was impressed by the high quality brands they have for dogs and puppies. Cats too. I spent some time browsing different brands before making a purchase. Wellness, Nulo, Merrick, Solid Gold and many top of the line foods are available in their well stocked isles. They have a nice selection of canned foods, along with collars, leashes, shampoos, chew bones and toys. Everything you need at a good price. It's worth the drive. read more

PetSmart - Shopping at PetSmart. - Pet Training Near Me - Lacey, Washington

I made an appointment for my (2) Germans Shepherds to be groomed. I spoke with a young lady earlier in the week, and asked if my female being muzzles, would be an issue. She stated that they can have not muzzle for 20-minutes. I said that would be fine, and assumed everything was ok. This morning, morning of the grooming, I received a call stating that there would be an issue with muzzling my female. The groomers demeanor and attitude was unprofessional and unacceptable. I stated I spoke with someone when I booked, and it was my understanding it was worked out. My first thought is why are you waiting an hour before my appointment!? When I arrived at Petsmart, there was a groomer speaking to another groomer about my dog. Complaining and unprofessional. When she finished, I asked was there an issue with my dog? She stated, "no...I told you on the phone the dog couldn't be muzzled more than 20-minutes, and I didn't care for the way you spoke to me on the phone..." Again, very unprofessional and unbecoming. I stated, "I will take my pets elsewhere..." and departed. I would not let that young lady take care of my pest issues, best yet my pets. Petsmart...you not only lost $200, I have cancelled my Bancor account and will never step in a Petsmart again. read more

Everytime I take my pet to this PetSmart for a wash and clean up she comes back still smelling the way she did when going in as well as looking like they put her in a kennel and left her for three hours while we were away. Her report card is always bad, nothing good to say ever. And I know my dog isn't HORRIBLE. 10/10 don't recommend and will not be coming back. read more

I have been taking my dachshunds to Darian for years and I'm always so impressed with the personal attention she gives them. My senior fur baby needs extra attention to his paw pads and can't stand on his hind legs very well. Darian is so patient and works around him so he's comfortable. I recommend her to all my friends and family. She is THE BEST!! read more

PetSmart - Tucker & Leo - Pet Training Near Me - Lacey, Washington

I give this Petsmart a 3.5. I agree with everyone that it's nice to have the Banfield hospital in the store and I like the kitty cats for adoption in the front. They have a really good variety in the selection and there are some moderately good prices on some items, but I do find that a lot of the food is pricey and I've read some of the labels and a lot of the food is exactly the same, just more pricey on some. They do have the type of food that some want with the organics and etc. There pet beds and cages are a pretty good price too. And there are so many doggy treats & nagahides. It's also nice to be able to take your pet in with you. Although since my daschund is so sexy, she practically get's raped everytime we go in. So now I take my male doxie in for her protection. They have a good selection of fish and birds and cat foods. Makes me want to get a kitty cat. They even have doggy doo bags just in case your little lumps make little lumps in the grass. I only gave 3.5 stars because I can find a lot of the same items elsewhere for less money. Also, I had a hard time finding someone to help me when I need help in the dog section. read more

PetSmart - At least I can take my doggie dog in - Pet Training Near Me - Lacey, Washington

New to the area & took my dog for bath & nail trim! They did a WONDERFUL job! Angelica G was who took care of Marley and she did a wonderful job with him! read more

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I had to update my last review, because I can say nothing bad about the only place that takes care of my doggie. Quick and efficient, sometimes a little short and truculent with customers .. but it can be overlooked as they do great work. read more

I had Darian groom my cat and my dogs. She's AMAZING! I would not go anywhere else. My animals are never afraid when they go in. read more

PetSmart - Piper - Pet Training Near Me - Lacey, Washington

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So I just took my pet to this location for grooming. He hasn't been groomed for a little while since the covid fun. I trimmed his hair down a little and brushed him btw. So first of all the grooming manager was rude. We told her we don't want our miniature poodle to look like a rat when we are paying $80 for grooming!! We could easily cut his hair down to his skin at home. Btw I called and spoke to the store manager and he passed me off to the grooming manager without telling me he was doing that! Avoid this place!!! Very rude Update... so I just got my dog back they charged me $8 extra for combing and dematting. So the total bill for shaving our miniature poodle down to the skin! $81 plus tax!! I can do the same at home for free!!! I will never take him here again!! I noticed they don't care about any of the reviews on yelp because they don't answer any of them!! read more

I actually could get fancy feast wet cat food or friskies, really cheaper than other stores!

We took our golden doodle in for a bath & brush (which included nail trim, ear cleaning, paw trim & sanitary trim). When we got the call to notify us that she was ready, the lady informed me that they would be charging me extra because our dog was "extremely" wiggly and they had more than one person working on her to make sure she wouldn't get hurt. Simply said okay because I know that happens & it makes sense. We picked our dog up, and drove home. We always place some pee pads/cardboard to make sure if she has an accident it stays there and not on the truck. When we got her down we noticed the cardboard was bloody. She was bleeding from her paw. We called and informed them about the situation. Their response was "she wasn't bleeding here. Are you sure she didn't hurt herself". We literally had picked her up 10 mins ago?? We drove back to show them exactly where she was bleeding from and the lady said that somehow the concrete must of cut her quick(nerve in her nail) and that's how she started bleeding. If so my dog would have been in pain when it happened. I know this happens a lot when dogs get their nails trimmed. I personally used to work at a pet store. So I know that you have to be honest when things like this happen. As well as treating it with styptic powder. I'm sure it was an accident made by the groomer but the fact that she didn't take accountability is something else. For instance, she proceeded to ask if we cut her nails at home since they seemed short. Respectfully we said no, because is that was the case we wouldn't have the need to bring her in for grooming services in the first place. And we literally just had picked her up from there, where nail trim service was included in the service we paid for so of course the nails were going to be short. We left very unhappy. The fact that they charged us extra for a "dog special care fee" and still managed to hurt our dog is ridiculous. To look at us and say "she probably hit herself with the asphalt" like if we're dumb enough to believe that is unacceptable. A simple act of accountability and an apology would have been enough for us. read more

I took my dog in Wednesday to get groomed . After 3 and a half hours I picked up my dog. My dog looked like he wanted to get out as soon as possible. My dog looked terrified as if he had been abused. My dog still looks an acts as he has been traumatized in some way. I am going to call the store manager and file a complaint about their groomer Darian. I am not sure who to call at this time, if I don't get some answers from the manager my next step will be to SPCA. Just a warning to anyone that this could happen to your pet. read more

I took my pup in for a nail trim. Decided to get the "pawdicure" package which on the sign said it came with a nail trim, ear cleaning, spritz spray, pad shaving, and a bandana. When I went to go get my pup he didn't have a bandana so I asked and the lady said that was only for the "plus". I pointed out that the sign said it was the $22 pawdicure. And she shrugged her shoulders and said oh I don't know. My dogs nails look awful, dewclaw is not cut, his ears didn't get cleaned, nor did the pads get shaved. Very unfortunate. The entire atmosphere was off, dog hair all over the ground. The two women inside were very off putting. I do not recommend taking your pup here even just for a nail trim. read more

This salon is the only place I'll take my dogs. Been coming here for years and they never disappoint :) Darian is the best! So knowledgeable & takes such good care of my pup! read more

I really appreciate how friendly the staff are and happy to answer questions. This is the only place that carries my pet's prescription cat food in stock and I don't have to order a case at a time online. read more

Writing this post because I am highly disappointed with the grooming service my dog received today. This was her first time going to a groomer because she is terrified of new places. However, she was actually really good and even bonded to the lady who took her back so I felt really comfortable with her being there. Four hours later, I went to pick her up. The ladies inside were different ladies from the morning. When they brought my dog out, she looked way more terrified than when she went in. Which was weird to me because she was really pretty calm going in. She was so nervous the lady who brought her out asked me to put my dogs bandana & stuff on. I told her she wasn't aggressive or reactive in any way but still proceeded to do it. As I was, I noticed she still kind of smelt like dog and not of any "spritz" or shampoo that they say they use. When I got home I inspected her more and realized how disappointing this whole thing really was. My dogs nails are TORE UP. Splitting, cracking, uneven and some look irritated already. She also has a spot of dry blood on the whites of her paws so I don't doubt they made her bleed. She had dandruff (I think) on her coat & now she is limping probably because her nail beds hurt her. So in total I paid $75 for my dog to be hurt. read more

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This is my second time using their grooming service and both times completely horrific. This time I stood outside waiting for them to get in for the day. They walked past me without an acknowledgment. Then they came out and told me they would have to completely shave my golden doodle. I admit since Covid-19 my in home grooming skills weren't the best but she wouldn't even consider anything else. The very worst customer I've ever experienced. She continued telling me I could leave and go somewhere else and I was just asking her to not completely shave my dog. Then she completely walked away and said I can't deal with her to the co worker. I have worked retail for almost 20 years and if I ever heard one of our associates speak to someone that way I would immediately address it. The sad thing is the manager witnessed the whole thing. I will never go back... And will make sure I tell everyone I know about this. To be completely honest my dog didn't look too bad. But the level of customer service is really bad. read more

PetSmart - Pet Training Near Me - Lacey, Washington

Took my baby to PetSmart in Lacey Washington to be groomed and they cut and burned him so badly that he will always have a scar. He was a show quality dog but now he is scared for life. Don't take your pet there... ever. I am so angry and upset. I tried to post a picture but it won't let me. I am so upset. Don't leave your fur baby there alone. read more

PetSmart - Pet Training Near Me - Lacey, Washington

On February 20, 2020 after searching high and low to find a Russian Turtle for my son's 8th birthday, we finally find one in this store. He was so excited and I was excited for him. His turtle Snippy was 1 of three turtles in the litter (the only male). A representative was very helpful in showing us what to buy and recommending supplies. $180 later, we took our new pet home. We watched him diligently, fed him the recommended food, and ensured he had a bath, the right humidity, and proper light. Today my son woke up distraught because Snippy has died. As you may understand with all of the anxiety, schools closing, and spending more time in the house... he looked forward to feeding, talking to, and watching Snippy throughout the day. Now I have to find a way to console him after only having his pet for 1 1/2 mos. Truly hard for him. I called Petco because I shop at both Petco and Petsmart for our Gecko Lizard. The representative on the phone at Petco was so helpful and was offering to do a refund... when I gathered my thoughts and receipt only to realize it was Persmart. Petsmart was one of the few stores in town that carried Russian turtles and after looking at my receipt, supplies, and half a bag of bark and half carton of food - I recalled how we were happy to finally find our turtle at Petsmart as the additional supplies were all still sitting inside the Petsmart bag. Needless to say, when I called Petsmart to explain the unfortunate event and to gather more information about whether they were aware of sickness with the other turtles perhaps- the "associate" that answered the phone was less than empathetic. I was told that I should have done my research and there is a 14 day policy. It's amazing to me that without even seeing my receipt or face, Petco was willing to go above and beyond to assist us. I wasn't expecting Petco to offer a refund, I thought maybe a store credit or something of that sort given the circumstance (when I originally called Pet But, our turtle came from PetSmart. There was no empathy. No offer of in-store credit, simply - an empty excuse of what could have happened. I am so disappointed in Petsmart, their lack of consistency in service, and am quiet upset about the whole experience. I suppose there is a lesson in everything. I'll stick with Petco from now on. read more

I took my Westie-Yorkie here this past year. My dog was probably 6-7 months old. The manager was training someone who OBVIOUSLY DIDNT HAVE A CLUE HOW TO CUT HAIR W O INJURY. My dog was cut too close on his side. I didn't complain at the time, but after seeing this and reading other dogs died under the hair dryer....MAYBE TRY TRAINING ON STUFFED DOGS BEFORE INJURING ANIMALS BY NOT PAYING ATTN. I will NEVER take my animals to a chain store type, pet store, NEVER again! read more

PetSmart - Marley...best dog ever. Rip baby! - Pet Training Near Me - Lacey, Washington

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They've got it all... foods, treats, toys, and all the essentials a pet would need. Oh, and they partnered with the Kitsap Humane Society for kitty adoptions. I stalked this location for a month to find the right kitten for my daughter for Christmas. I would come during my lunch break (I work close by), fall in love, and it'd be gone the next day. So, after driving all the way back to Tacoma after work, I decided to call to see about kitten availability. Luckily they had a couple. We came in and new right away which kitten was ours. Kitty Perry (to match the Katy Perry tickets she got for Christmas). Along with the adoption comes a booklet of coupons. Thank you. And then registering for rewards is great, too. Love coupons! So far we are beyond delighted with our little Kitty Perry! read more

My little shih tzu always leaves grooming so happy after her haircut! Everyone Ive encountered in grooming is very friendly and professional, plus the place smells great. Some salons smell like dog urine, but not here!! read more

Over and done at Petsmart. Ran in to grab a bag of dry cat food since Fred was out of the variety the old boy eats. The bag (if available at Fred) runs about $4.50 or less if on sale. At Petsmart the bag now runs $7.29. For a store that specializes in selling pet food you would think they would be competitive on price but since they are not I will not be in again unless they have a really good sale. Almost $3 difference on a small bag of cat food is big and I don't feel the need to line their greedy pockets. Good bye Petsmart. read more

Okay so one star because you literally made my best friend cry in front of EVERYONE because she left a cat on hold for the her to adopt it and you just freaking gave it to someone else what the hell?! read more

We scheduled an appointment to have our dog groomed at this PetSmart. When we called to see if they could get him in any earlier they explained that the groomer was very busy, so we could bring our dog in and he could wait in a kennel until they could squeeze him in. It was kind of them to attempt to accommodate us but we have found our dog gets anxious at the groomer when kept in a kennel for too long. I explained this to the person on the phone and stated that we would just wait until his scheduled appointment time... to which they responded 'well, even if you bring him then, he'll have to wait.' --- why bother with appointment times if you're just going to shove my dog in a crate and get to him when you get to him. We cancelled the appointment and will have our dog groomed elsewhere. But seriously -- our dog is like our child. I think this is true of many dog owners -- so, I think they should seriously consider how they interact with a member of our family. read more

I like the layout of the store in Lacey and their prices are very reasonable. For the most part to the staff is very friendly. I always purchase my pet needs from Petsmart. Love this store. read more

Absolute best place to get your puppers groomed! Very professional & super knowledgeable staff! I cannot recommend Darian enough- she's been grooming my dog for years & he looks amazing every time!!! Highly recommend!! read more

Banfield Hospital don't know how to input correct information for reoccuring payment plans. This one star is for their happy little place.

Very professional and friendly grooming staff! Darian does a fabulous job and goes the extra mile to make my Fergie look extra fancy and clean! read more

I got to pet smart quite frequently as a hamster mom. I recently decided to start thinking about a snake, so I went to Petsmart to see what they offer. I absolutely love looking at the animals, so I went ahead and was looking at the hamsters. I already disagree with how they handle them, the wheels they provide are dangerous, and not a lot of chewing items. I was disgusted when I saw a poor hamster desperately trying to find a way out. No wheel, nothing to chew on. The igloo hide was terrible (the hamster had chewed on it from boredom. ) I felt so bad that I ended up buying it. I asked the man how old she was and he told me he didn't know. I asked him to put bedding, some food, and maybe something small for her to chew on, as it will be a 30 minute drive plus the time it takes for me to buy the hamster items for her. He told me I didn't need anything and she would be fine. I then Rudely told him that I wanted bedding and one or two pieces of food. ( I need bedding for her new enclosure, so it smells like her and she feels safe ) I asked him where all of her necessities in the cage were and he didn't know, and did not seem to care that this poor little girl was suffering. He asked me if I wanted to hold her before putting her in the box, and I said yes. I asked if she had been handled frequently or not and he responded no. I soon as I held her, she immediately stopped scratching and freaking out. In fact she cozied up in my hand. Which is not normal for a hamster that isn't tamed. The whole car ride home she was freaking out and trying to find any way to escape (ignoring the new chew toys I put in the box with her) and the second I held her she was calm. She eventually started taking notice of the toys, and was chewing on it so much to the point that I almost threw it out when I got home. I checked her teeth and sure enough, they were almost overgrown. Since I've gotten her, you can tell she has definitely calmed down and feels a lot safer in the enclosure. I am truly disappointed in Petsmart for not taking care of their animals properly. I am still debating whether or not to show up again at their store. I know loosing one customer is not a big deal for them, but I loved shopping there. This is not the companies fault completely, but it definitely is an employee/management problem. I don't know if I'm going to keep lily, but definitely don't plan on selling her back to the chain store, and definitely won't be buying from them in that specific location unless I need something desperately. read more

My wife and I have shopped at this location for 12+ years and overall we have had great experiences. We shop here because they have a great selection of products and the staff is friendly and informative. We have also completed several obedience courses for our pups and felt like we received tons of useful knowledge. read more

Someone gave me a Petsmart gift card and it took me forever to use it because they don't carry any foods I would feed my cat. They didn't even have any interesting cat toys. I ended up buying over-priced cat dishes. Pet food selection is seriously lacking; all you'll find is the type you can find at the grocery store. Go to Mud Bay Granary! They offer a vast selection of far better food - much healthier for your pet AND less expensive. Besides, it's nice to support local business. read more

I've visited this location several times and have had both good and bad experiences. The customer service can be hit or miss; some of the associates are energetic and outgoing while a few are less than desirable and can be a bit rude. This is one reason why I don't frequent this store as often and do most of my pet shopping elsewhere. The selection of cat food and dog food is vast, but sometimes they are much higher than area competitors such as PETCO. It helps if you have their PetPerks rewards card because they offer sales each week for their members. They also have a good selection of products for birds, small pets, and exotic pets as well as pets for sale. There are veterinary services on site through the Banfield Pet Hospital. PetSmart also carries prescription pet food that you can't get at other stores although a prescription is required for purchase. There are also grooming services and adoption services on site. You can certainly bring your four-legged friend into the store with you, and sometimes the cashier will even give them a treat. The return policy is quite strict with little to no flexibility. They accept returns for 60 days after purchase; after that they typically won't accommodate you. They will not accept any returns or exchanges without a receipt, so keep your receipt! They can do a receipt lookup for credit card transactions but there's no way to track cash purchases. I'm not sure about tracking gift cards. There's plenty of onsite parking and restrooms for customers. No military discount, so be sure to get the loyalty card for the best prices. read more

I took my poodle to get groomed. I dropped my dog off with Kim. Kim calls me back less than 30 minutes to inform me that my dog has a sore on her left leg and they would not be able to move forward with her grooming. My husband picked up our dog and it's a clipper cut not a sore. How unprofessional and unethical to not take responsibility for a clipper cut and lie about it. read more