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    PetSmart

    3.0 (280 reviews)
    Closed 9:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

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    Reviews With Photos

    Julie H.

    Isaiah is the worst groomer ever! He is not mean or vicious. But, I do not think he has ever seen a cat or touched one, let alone groomed one. Called me 20 min before appt to tell me he's late. It took 1 hour to ck in my sweet little angel. Which he put on weird gloves to remove him from carrier, he couldn't figure it out, so decided to take 9 screws out to get my cat out. ( mine you, the entire 1 hour I'm there this girl at the 1st cut table never made contact or said 1 word, as her dog yelped in pain after each nail cut. The other being, at the computer, never looked up and made eye contact or defended me,my kitten or Isaiah, "the employee, I refuse to call him a groomer or worthwhile for anyone's business. I cannot believe this is people who went to grooming school. I can't believe no manager on site. I had to say, "have you ever groomed cats?" He said "yes" This guy was terrified of his own shadow. I'm really sorry to throw you under the bus. But, I do believe you would have let my kitty get hurt to save yourself. This! Is not the calling for you. Please do some ,background, some training ,any kind of real qualifications to take care of such precious animals. I am so angry, and disgusted that you would let misfits like this join your team and then not have any sort of management there. Is awful. Not enough staff? Close! At any point if you can't perform the task. SAY "NO" Petsmart is awful. Banfield should definitely move from any of your stores! Bad bad bad experiences always. Get your business together. Julie Hilton

    Budgie

    They don't seem to care about their animals. This bird has been there for weeks. They used to have them quarantined and now it's with multiple birds. The poor baby seems in so much pain. The cries it makes it so hard to shop there anymore. I heard they "dispose" of sick animals so I'm a bit worried for the poor babies future. Why are their animals always sick? It would be nice if they invested in their animals healthy just like they invest in their marketing. I hope there's a happy update for this poor budgie. This isn't how you treat living things.

    Phil I.

    Been here a few times never a complaint staff have very helpful and attentive. I noticed they do have cat adoption on display along with few other animals hamsters and parakeets. Prices are a bit more for high quality brands such as pro-plan which my cats prefer over cheap non-brands, Everything they have is well stock and organized so I will keep coming by and there's lots of parking even though it's in a busy mall with Best Buy and Target stores nearby.

    Are we going to grab a cheeseburger for dinner
    Natalie C.

    Grooming department! Ericka your awesome MR. Bentley came home feeling fabulous. Everything about the haircut was great especially how silky soft his hair was . We will be seeing you again ! Thanks again Ericka #1 groomer !!!

    Lilliana T.

    I like this store. The people, the products the vet everyone is nice here. I especially like the pet hospital and staff, they were extremely helpful and friendly.

    All they had to do was wash/wet and brush like I said. Never been treated so poorly
    Drea C.

    Do not use them for grooming. Terrible terrible experience including my dog bleeding and nipped in several spots from a hair cut. Even for basic bath and brush their lack of experience and unprofessionalism is appalling. Gave them several tries and will never return.

    Kelly L.

    Avoid doing services here, its waste of money and their technician are not well trained. I took my dog to this location for a nail cut and nail grinding services for $20. My dog ended up getting very sharp edges nails like they forgot or not knowing how to perform grinding on dog's nail...all they did was a trim then charged for both services. It was suspicious when they called me up to pick up my dog too quickly like within 5mins. I didn't noticed until I saw my dog's ear bleed and found out her nail were still so sharp! It was such a hassle to go back to redo it, I have to file her nail myself at home.

    Suzee C.

    This review is for the grooming salon. I've always taken my dog to the grooming salons at PetSmart and never had complaints. My dog has short hair so she only goes for the bath+brush combo. The groomers at the salons have never complained about my dog and have always let me know how sweet is and how well she does. My dog always came back from the salon clean and happy until today. When we picked her up, she seemed distressed but we figured she'd feel better once we got home. At home she still seemed distressed and when we took a closer look, she had a small cut on her front leg which the groomer never told us about. She went for a bath, so not sure how she ended up with a cut. As with many other pet owners, my dog is like my kid so any small injury or a visit that makes her distressed is unacceptable. Due to this experience, this will be the last time we visit this salon since I cannot trust that the next groomer here will treat my dog well.

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    Ask the Community - PetSmart

    How much would it cost for grooming my dog?

    Any word on when grooming salon will reopen? Last update was March 31st.

    I've seen dogs getting groomed, but unsure if there is a waitlist

    View All 3 Questions

    Review Highlights - PetSmart

    Alonzo was referred to me by a coworker who says she'll never get her dogs groomed by anyone else but him.

    Mentioned in 5 reviews

    Read more highlights

    PetSmart - petstore - Updated June 2026

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