Approximately two weeks ago, we were notified that a grooming appointment--scheduled months in…read moreadvance--was being canceled due to the groomer needing the day off. While I understand unforeseen circumstances arise, there was no effort made to accommodate us in a timely manner. Instead, we were told the next available appointment would be nearly two weeks later. During that gap, we received a call stating certain vaccinations needed to be updated and documentation provided to avoid further delays. Wanting to ensure everything was in order, I contacted the office this morning to confirm exactly what was needed for our upcoming appointment. The experience that followed was disappointing from start to finish. After explaining the situation to the first representative, I was placed on hold--only to be unexpectedly transferred to another employee, Alfonso, without explanation. When I expressed confusion, he responded abruptly and informed me our pets needed an updated Bordetella vaccine only. Mind you, their current vaccine expired at the end of March with them being home this entire period. I calmly asked what documentation was required, and at that point requested to speak with a Manager to address my broader concerns. Alfonso repeatedly interrupted me and stated no Manager was available "at the moment." When I asked to leave my number for a callback, he responded, "I don't need your number if we already have your contact info on file," despite my attempt to clarify that multiple numbers might exist on the account due to there being two possible contacts. His tone throughout the interaction was dismissive and unprofessional. I also requested basic contact information for an owner to address directly and denied. When I questioned the inconsistency--being told initially that a Manager was unavailable "for the moment," then later that no one would be available until the following day--I was transferred again, this time to Taylor who was shared to be the Assistant Manager. Mind you, I was just informed that a Manager was not present. Unfortunately, the experience did not improve. Taylor consistently interrupted and deflected my concerns with explanations rather than listening. I ultimately had to ask her to allow me to finish speaking, after extending her that same courtesy. She then attempted to locate additional leadership including a Facility Manager, citing possible shift changes, where the call continued to be picked up and placed on hold multiple times with no clear communication. The call was eventually disconnected by picking up and hanging up; no one returning my call. Shortly after, I received an email confirming receipt of vaccination records. However, I was then told I would need to reschedule yet again because the vaccine had not been administered at least two weeks prior--despite our pet being routinely vaccinated. After consulting both our veterinarian and regular daycare provider, I was informed that this "two-week rule" is not standard practice for pets who are consistently up to date on vaccinations. It is typically applied only in cases where a pet has not previously received the vaccine. For this particular vaccine, routine dog daycare facilities will provide this service of vaccination on same day allowing dogs to remain and play has always been our experience. We went through this same ordeal of providing documentation in the fall of last year and also provided documentation the day prior to a groom without incident and email receipts as proof. The lack of consistency, communication, and basic professionalism throughout this process is unacceptable. There was no ownership of the situation, no attempt to resolve concerns, and no demonstration of care for the Customer experience. This facility has the potential to be great--but currently falls short due to poor communication, lack of accountability, and an absence of genuine Hospitality. At this time, I would not recommend this boarding or grooming facility. Should Leaders (Manager and or owner) reach out and take meaningful steps to address these concerns, I would be open to updating this review and possibly using this establishment in the future.

The groomer at this Resort is horrible, bad attitude and cut the pom-pom off my dog's tail without…read moreadvising me. She claimed it was matted, which was not true, as I brush out my dog before taking. I would not recommend this facility for any dog grooming whatsoever. In addition if you don't followup on your reservation, the Resort is not competent to insure you do have a reservation. I wrote the owner who was very insulting to me and protected his groomer. The facility is new and lovely, but my dog's safety is much more important to me....I will not return with any of my animals.

Amber was so amazing! She is well spoken and articulated everything so well, it made the training a…read morebreeze! We've struggled for a while with our Belgian Malinois, jumping, pulling on leash, and her excessive barking! But with Bark Busters' help we saw immediate changes in her behavior and couldn't be happier! Thank you so much!

We have three dogs each needs work on different behaviors from a very timid to food aggression…read more We have completed traditional obedience training(sit, stay, come, heel, etc). The dogs did well but this type of training did not addresses some of the behavior issues. Amber came n and observed the dogs and all the family members so we could address the issues with all the dogs and family members. We were able to come up with a plan. The first stage of training is going well. There will be home work. It is easy and works well. If you have tried other trainers and still need help, I would contact Amber.

Our dogs Bertie and Lyle trained with EJ for two weeks in June and July and learned a tremendous…read moreamount. It is such a pleasure to walk with them now, and they are a pleasure to be around. Thank you so much for your fantastic work with them! We highly recommend Complete K9 Training.

After years of having dogs--including a spirited bull terrier--we thought we were ready for the…read morechaos of two new puppies. Turns out, we were in for a wild ride! It quickly became clear we needed expert guidance, and we're so glad we took a leap of faith with Heidi and Complete K9 Training. I truly can't recommend them enough. Heidi's approach gave our whole family the tools and confidence to handle these adorable bundles of energy and stubbornness. Our girls now know all their commands, and we reinforce them with just 10 minutes of daily practice. The transformation has been incredible--and we feel so much more equipped to raise well-behaved, happy pups.

Gayle Justice is a dog thief. She stole my dog! She was to take the dog for 6-8 weeks and train for…read more$1500 (boarding included). She did not respond to emails or phone calls month after month when I attempted to get my dog back. After more than a year I told her I was getting the police involved and amazingly I heard from her. She then proceeded to tell me I owed her over a years worth of boarding at $300 a month plus $2000 for training. I have all correspondence proving she is a criminal plus I have the dogs papers, but at this point between the cost of an attorney and uprooting the dog which I care about and don't want to put through anymore trauma. I'm dropping it but making sure the public knows she is a thief. I don't know if she keeps these dogs for herself or sells them but I spoke to my minister about it and he feels certain since she is in her mid to late 60's that this is not the first time she has stolen someone's dog. She may think she has gotten by with it but one day she will meet her maker and will be judged accordingly. Do not trust your beloved animals with this crook. She has two websites: www.puddinhill.com www.maximumk-9.com

I've had nothing but a great experience from Ward's. Our 1 year old German shepherd is our first…read moredog and we took him to Ward's for their board and train (pup is home on the weekends). After just the 1st week we noticed a big improvement in him listening to us and calming down. They are great with communicating to us while he is there and Turbo is excited when he gets out of the car and sees where he is when we bring him there- tail wagging and all!

Justin did an amazing job working with our 2 fur boys! Our very nervous pointer mix and super…read moreenergetic pit mix did the 2 week board and train and it was worth EVERY single penny!!! Our boys are much better listeners, walk fantastically on leash together, exude so much confidence, and so much more. Not only did their manners drastically improve, they had a ton of fun during their training. Thank you so much Ward's Dog Training! Highly recommend!

I love the care and the grooming they have given my senior miniature Schnauzer. Just listening to…read morethem talk you can tell the genuinely care about all fur babies. I feel comfortable leaving my baby with them and when I pick her up from grooming she seems calm and not stressed from the experience

We routinely use Benthill Dog Co for doggie day care as well as longer term boarding. We have been…read morevery pleased with the care of our dogs. The employees have been great with specific dietary and medical needs. The dogs clearly love being there as they are always excited when they see where they are going! We highly recommend Benthill Dog Co.

We've had a great experience working with Mr. Sam! Our dog has always been full of energy and…read morereactive--especially when someone comes to the door. He would bark, lunge, or jump if people knocked or even walked by, and I had kept him in one-on-one play at daycare because I wasn't fully confident in his interactions with other dogs. But after just the first session with Mr. Sam, we saw a noticeable difference. He not only helped our dog become calmer and more manageable at the door, but also gave us the tools and knowledge we needed to work through the behavior. By the second session, Mr. Sam had our dog calmly off-leash and playing with other dogs--including a puppy!--in a way I never imagined possible. He really understands dog behavior and is incredibly skilled at guiding both dogs and their humans through the process. Much of the progress is also specifically about me learning to manage my own nervousness due to his previous behavior and history - and trust the process, and Mr. Sam is great at walking you through that. If you're willing to follow his guidance and put in the effort, you'll absolutely notice a big improvement. I now feel more hopeful and empowered, and I'm already seeing a change in our dog's behavior both at the door and even in the car (another place he tends to go crazy). Looking forward to the continued progress--we're so thankful for his help!

My boyfriend and I recently adopted a toy poodle from a rescue less than a month ago and we were…read morehaving trouble with him adapting to his new environment. He didn't have the best relationship with my boyfriend at first, he was scared of him and wouldn't let him hold him, but after we had Sam come in for a consultation, it seemed like that all changed. We are going to continue to work with our dog with the tools that Sam gave us but even after one consultation, we saw immediate results. This was an eye opening experience for the correct way to train a dog. If you are even considering to get a dog trainer, go to Sam!

Just moved to town and was worried about finding a new groomer. Bow-Wow Barbers did an amazing job…read moreand my dog came home looking beautiful!

I recently moved to the area and needed a groomer. I picked this one based on Yelp reviews. I'm…read moreso glad I did. They were so nice when scheduling. The staff was super friendly. Most importantly, they did an excellent job grooming my poodle baby. He looks so good! Will definitely use them going forward.