I really liked them. Friendly, helpful and goes the extra distance for the customer…read more Notice I used the past tense. One of the insurance companies they represent is State Auto. I've been with them for years. You'd think that with the same car that's getting older, the rates would get cheaper. I'm in the right age bracket, low-risk and my rate went from $130 bucks a month to $144. I called to inquire why. Just went up I was told. But, she switched me to another carrier, which I believe is owned by the same company which was a little cheaper. I appreciate what she did to help me and I don't fault her. I FAULT STATE AUTO. Because I pay on a six month cycle and we were one month in, she had to fold six payments into five. This left me paying about the same of $130 per month. At the end of that cycle, I'd be back in the six payments cycle. I expected my monthly bill to go down and it did! However, it went down to $120.84 per month. Now, most people would say, yiphee! My bill is ten bucks less a month. But, due the math and State Auto had actually taken the opportunity to raise the rate by around $74 for that six month cycle. Some people would expect the bill to go down, see it less and think nothing of it. Well, that got me a little peaved. I called around and found looking at the coverage I had, good coverage, not the minimum, I found quote me about $80 for the same coverage! Called another place and although they were a few dollars higher, because they didn't tack on a surcharge like Geico, the rate was $78 dollars per month for a six month cycle. I called Tidwell and told them. They were very nice but I could hear the depression in her voice. I would have stayed with them if they could have matched nearly the price for what I'm now getting at another company. I would be paying $500 dollars more if I hadn't moved agencies. That's not all. My house insurance was with State auto too. The rate stayed the same but they now tacked on a service fee of $5 bucks a month for direct debit. They were charging me $5 dollars extra to make their life easier and get the money electronically, cutting out the labor costs of opening the mail and manually doing it? Go figure. Switched both the car and house to this new agency who is just as nice, same or better coverage at much lower cost. I'm now paying less for both than I was paying State Auto for just the overpriced car insurance. I will not be doing business with State Auto again!

I love my Tidwell & Hilburn Insurance family. Did a great job on re-market of our home, auto and…read moreumbrella coverage.