I have fantastic service here. As you enter the store there are a range of easliy identifiable…read morecontract or pay as you go handsets. You can pick up and feel the phones but you will be approached as in all phone shops by a sales representative. My experience of buying a pay as you go phone for my teenager was a good one here. The member of staff listened to my needs without being pushy and completed the sale in a helpful manner. The phone we chose was in stock and ready to go :) We had problems with the phone on 2 occassions during the year the phone was in guarentee and each time the shop assistants returned the phone for repair without any quibble, the last being 4 days ago. The phone was returned within 10 days and the shop called me as soon as it was back in their hands.

I find the carphone warehouse to be one of the better mobile phone shops of the bunch. They offer…read moremobiles on all different networks so I find you tend to get better deals and impartial advice on mobile tariffs if you go here, rather than to mobile network stores. they often try to sell you extras, but I guess that is part of their role as a salesperson as they make most of their money from these extras. They are always polite and not overly pushy. Unlike most stores I find that the staff don't make a beeline for customers as soon as they enter the store so that's good! They have some good deals on cheaper handsets too (e.g. buy £30 of credit and get a basic handset for £10). Definitely a good place to start if you're looking for a new mobile!

This Samsung store is one of the only stores of its' kind I've seen from the Samsung brand, and it…read moreis quite a large, amazing store because of it. This is called a Samsung Experience store, due to the amount of different Samsung products they have on offer, through some sort of chair to TV's and smart phones and their flagship Samsung Galaxy phones. I really liked this store, having very little interaction with Samsung products in the past and the whole concept of this store is excellent and quite rare to find in other Samsung stores, who based on past experience often have much poorer and smaller stores, as is the case in my hometown of Manchester. Despite being a huge Apple fan, I did like the new S8+ model, and liked how they made the demo model easier to see the key features such as a rather innovative and niche iris scanner. The staff around the store, of course, seemed friendly, and of course, the overall vibe was good, they also seemed to be a satisfactory yet not excellent selection of accessories, however the accessories selection as a whole, didn't compare to the selection, choice and quantity which one would find in an Apple Store. For the Samsung brand, this store is impressive, but overall it is just a very good store, and despite some flaws such as the overall building not standing out in terms of being modern, like most of the tech here, and other factors, perhaps a slight lack of information on some factors and not a range of accessories of which I'd call fantastic, I feel this store isn't perfect yet still has done enough to earn a four-star rating.

I have never had such a good service in Newcastle. She was…read morevery persevering in serving me. She was very nice indeed thanks Alisha. She definitely deserves such good comment.

I have been with Orange since my first my mobile around 8 years ago. The customer service has…read morealways been brilliant. The store is very inviting the phones displayed on the walls so they are very easy to look at. The prices and tariffs are ery easy to understand and the sales advisors are always more then happy to talk to you and explain what deals and offers they have on.

They repaired my iPhone 14 broken screen quickly and professionally. The staff members are kind and…read morehelpful. I had a great experience, and it was not the first time. I believe Phone Essence is one of the best phone repair shops in Newcastle.

This Apple Store is located on St Andrew's Way in the Newcastle Eldon Square shopping centre and is…read moreone of two Apple stores within a 5 mile radius, between the this location and the location at the larger shopping centre, the Metrocentre, the other side of the River Tyne in Gateshead. I called in here early in the morning, an hour before my Genius appointment and was greeted by a rather friendly Apple Store employee, he told me that I was unlikely to be seen earlier even though it was 9:30am on a Saturday morning with few people in sight, but he went on to tell me my problem could be fixed without an appointment. After showing him my receipt, my apple charging cable was replaced quite quickly and I was in and out of the store, having replaced my faulty product and got an email confirmation within 5 minutes which I was rather pleased with. The Apple store is a decent size, around the same size as the nearby Metrocentre branch, it of course was a typical Apple store in terms of decor, showcasing most of Apple's flagship products including the Apple Mac and Iphone 7. Overall, the service from this branch was very good and quick, I even began chatting to my advisor about Hilton hotels, in which I was staying at and even he was visiting the same evening, due to what has been discussed I feel this branch deserves a four star rating. Something to look at for the future would perhaps be to increase the availability of appointments at peak times and invest in more of a system if you are to visit the Genius Bar, and maybe increase the size of the store, albeit without risking the service.

I used to love spending an afternoon in one of these swanky, brightly lit, clean stores, playing on…read morethe products and dreaming of the day when I can afford anything. 8 years on, I'm poorer than ever, can't afford anything and Apple goes ahead and raises their prices and shoves it in my face that they have lots of money! What's the point of displaying the same information that's printed next to the iPhone, on an iPad?! Why not just give me the iPad instead? I mean electrical and product wastage much?! Or why not give the money that could be made from the iPads to me instead? This store is always cluttered with tweens whining at their daddies for the latest release which is kind of annoying....but at least when you hide further in the store (full of the unwanted desktops and older models-poor things!), you can find much of the gear you may need to accompany your newest addition to the family. I would recommend looking online for cases etc... as you can get a better range at a more reasonable price. I used to like the minimalist style to the store but now it seems, the stores are big and air-y for no reason as it is jam packed with all these swooning apple-eaters (you heard it here first) drooling over the latest releases. I'm not hating on the company, I like their products (I would really love a MacBook HINT HINT) but I think it is a little excessive. Also, what is up with the weird sculpture displays? Lastly, is it just me or are the geniuses really putting the term to shame? I mean, several years ago, they were moderately tech savvy nerdy folk who could actually answer your tech Q's and provide insightful A's. Nowadays, the staff are failed model-like sales folk who could not tell you what iOS meant. They only really want to help those who are throwing their cash at them and won't even bother trying to appeal to new audiences. I guess when your products are this fashionable, staff members do not need to be trained to talk about their other products as people who are going to buy, will buy the latest most popular one regardless of any useful information....

Got a new blackberry for friend on PAYG. good deal & friendly helpful service.read more