They gave us a reasonable quote to fix the laptop and then ordered parts. They made their best…read moreattempt to fix it but found that there was actually more wrong with it than we originally expected. Since they had given me a fair expectation I wasn't surprised and now I know that I'll be shopping for a new one. They had the laptop in their possession for a prudent amount of time and even though they spent a good bit of time working on it, I wasn't charged for it. I appreciated their willingness to give it their best shot and the professionalism with which they handled my questions and concerns.

Great price and easy fast fix. Had an issue after the screen was fixed but the owner said bring it…read moreback and he will redo it for free.

Quickly identified problem with phone and fixed it promptly. He used to be in downtown Seattle,…read morebut is now next to GameStop

DO NOT COME HERE!!!!! if only could give this place negative stars…read more They replaced the phone screen on an iPhone 7+ and the phone was still under warranty when it started ghost typing and opening apps on its own. After a lot of research this ONLY happens after A bad screen repair which was done by them. I took the phone in at 2 pm today because Nick told me I needed to have it in before 3 pm. I get there at 2:15 and he's closed for lunch until almost 3 PM. I bring the phone in and he was very rude initially but I let it go. Came back for my phone 45 mins later only to see that The same scratch was still on the screen that was there before the "replacement". I came back inside to ask him if the screen was replaced and he assured me that it was, even after I pointed out the scratch still being there and knowing for A fact he didn't touch it. He says he put A "used screen" on it that was better than the old one. This is after waiting for A new screen to ship to them. So I asked to see the old screen and he shows A screen that was clearly not mine. (I know by the scratch) after everything admits that he didn't replace the screen because the phone wasn't acting up while it was in there. He slapped on A tempered glass screen protector and said if the phone still messes up he will ACTUALLY replace the screen. What A lousy business to lie about having the screen replaced while he sat there and didn't do A single thing. I'm disgusted I will NOT be bringing it back after reading all of these reviews and this whole situation is inexcusable.

We ran in for an Amazon return and were greeted by Cameron. What a joy he was. He smiled and helped…read moreus. Very courteous and professional! He'll be manager someday. Refreshing to see a young man with such pleasant personality. Keep this guy if you can.

Definitely a great location to shop everybody's friendly. The store is well laid out and I can find…read morethings that I'm looking for.

Terrible customer service and non-competitive pricing. I plan to leave them after being their…read morecustomer for 25+ years.

I came into the Sonora store because my phone was having an intermittent issue. I explained that…read morethe problem comes and goes. The two employees working told me that unless they could replicate the issue right there in the store, they couldn't help. They suggested I go home, get my Apple charger and Apple earphones, and bring everything back to demonstrate the problem. When I asked whether they didn't believe me, the young man repeated, "If we can't replicate the issue, we can't help you." Since I pay for full insurance on the device, I expected some troubleshooting or at least guidance, but there was none. Later that afternoon, I called Verizon's customer service line and explained the situation again. I was transferred several times and had to repeat the issue with each person until I reached Verizon technical support. They identified the problem immediately and told me it would get worse, saying, "It just happens sometimes." They approved a replacement on the spot. Even with full insurance, the replacement cost $90, and when UPS delivered the device there was another $33 charge. I also learned that the insurance isn't handled by Verizon at all--it's Asurion--so you have to file a claim directly with them. I had hoped the in-store experience was an isolated situation, but after reading the reviews, it's clear it isn't. I'm sharing this so the store can improve training on how to handle intermittent device issues and better support customers who are already paying for protection. It would also help if the insurance coverage and actual costs were fully explained when people purchase their phones. If everything must be handled over the phone or online, then the store functions only as a sales location, not a service one.

Steve with SIERRA NETWORK SERVICES offers a great mobile repair service for all your…read morecomputers needs. He has bailed me out many times from crashed hard-drives to lost files. I love the fact that he is "mobile" and comes to you as this saves me time and frustration. Steve will come out sun, rain or snow as he is serious about his customer service. John Fenger' FENGER PAINTING

From the owner: Providing to your door service, Sierra Network Services caters directly to small businesses with up…read moreto 15 users & home users. Taking a personal approach has been the key to maintaining client relationships for more than 16 years. Sierra Network Services is ready to help you keep your computer systems performing at their top level. We offer extremely quick response times for all of your computer and network consulting needs.

Bob Greene of Greene Computer in Sutter Creek, CA gets 5 stars from me because: 1) He did an…read moreexcellent job fixing and updating my 2017 15-inch MacBook Pro; 2) He answered the phone on a Sunday, on a holiday weekend no less (President's Day weekend in February) and took the time to talk with me about the issue with my computer, and, 3) He is professional, communicative, and really knows his stuff. I had damaged the display on my MacBook Pro so badly that I was not able to use it. I was able to drop off my computer to him on Sunday, the same day I called. Bob ordered and installed a new retina display and got it working great. Since my laptop was over 3 years old, I decided to have him put in a new battery as well. He did a flawless job. My 2017 MacBook Pro has new life breathed into it now.

This computer guy is amazing. I have had my computer 12 years, I just could not afford to buy a new…read moreone right now. Monday I was getting a dns server error. I can usually walk myself through this type of craziness but I could not get it back online. I called this company to see if he could look at it and price what it would cost to get this problem solved. I need a computer for my business and I was dead in the water. This company was amazing, not only was I working with a old operating system windows 7, I have security on it and he found some malware and spyware and a Trojan. I pay yearly to have a secure system and it still got through my firewall because my system was not being supported by Microsoft any longer. This guy was great, he put a new hard drive, new operating system. Took out all the garbage that accumulated in it, and I had it back the next day. He's awesome, very fast and explains everything before hand. If you need computer work, or diagnoses, or upgrade he's the guy. He's not very far and does it from his home. He also can check yours remotely if needed.

I came in with a screen that was repaired from another shop for an iPhone 15... the screen that I…read morehad on was making my phone turn on and off when it was charging and it would not hold a charge... I went to ATT and I had insurance on my phone so they sent me here... they fixed my cracked screen and put the actual iPhone screen on my phone not an off market, and my phone is 100% back to normal like its brand new. I almost thought I was going to have to buy a new phone because of the issues I was having, but no.. this place saved me. Thank you!

I request a repair through Samsung. This is the closest location. I schedule appointment and they…read moreoffer apt from 6-6:30pm. I came in time but they didn't even take a look at my phone or information about the case. The 1st thing said that they are closing and cant do anything today. So what is the point of offering the appointment when you already know you closing and cant even take a quick look at it or providing any information or fixing solution. All they do is kicking me out of the store and blaming that samsung didnt send them the claim and they are closing. They didnt even ask me what is wrong with my phone or check on my phone or even look at it. They just try to kick me out or having me to approve for them to open the phone completely just to get the options to fix and getting a quote. Then, charging me for labor to make sure they make profit up front. Never come back again

In one simple house call, Charles simultaneously restored my iPhone 14, iMac and Generac 1600…read morestandby generator to full service for a modest fee. Sure helped me out of a jam!

I was in Mi Wuk Village for the weekend. My kids had the Monday off but I didn't, so I intended to…read morework remotely. But in my rush to pack, I forgotten to pack my laptop charger! I would have been able to work 2 to 3 hours max (on the laptop battery life) for the entire weekend. I did a search and found Charles just up 108 in Long Barn. I called Charles and, while he does have some used laptop chargers for sale, he didn't have one that worked for mine. But he did walk me through what would work for my laptop which allowed me to pick up a charger at a store in Sonora. Charles was very patient with me, answering my questions and alleviating my concerns with using a different charger.

TRUE PROS!!!! Doug and Milo are the best!!! I went to another computer tech shop here in Sonora…read more Needless to say I had to come to Titan after to fix what they couldn't! First thing Doug had me do was place my computer on the counter. I informed Doug I had someone remote accessing my computer. He said well let's get down to it and find any programs related to this. In about 45 seconds he found four hidden in the program files. Milo then came over and off the top of his head named a few more. As opposed to giving me some BS " Oh we'll fix it " answer and not fixing it!!!!! They showed me in real time what they found. They kept it overnight to let it run. There we're a few other small issues that the other place couldn't fix or too lazy to try. Doug fixed everything!! I've had the computer back 6 days now and so far everything is nails!!! Doug and Milo you guys are nails!!!!!!! Thanks for all!!!! Rick R.

I called their store to have my computer cleaned after a call with a scammer. Milo was helpful on…read morethe phone before I went in, while I was there, as well as when I came to pick up my computer. Both men were helpful and informative in educating my husband and I. We felt they genuinely cared about us and in preventing a similar situation from happening again. We highly recommend and will take our computer there if ever we have any problems. Quick response and reasonable rates.