Friendly knowledgeable staff. Clean facility. Clean equipment. You can tell they really care…read moreabout the healing process.

After a back injury, my doctor recommended that I take physical therapy to remediate the pain. I…read morereached out to IVY Rehab physical therapy in Shelby, NC and asked them if they are in the network with united health and confirmed that they are. On my first session, I asked the receptionist Heather if they are in the network and she confirmed they are. I started my sessions with no issues, but I was surprised that a 35-dollar co-pay is required and started paying the co-pay until I called my united health representative and he stated that that business IS NOT in the network, and then I realized that's why I charged co-pay. On 4/10/26 I had a physical therapy session at 8am EST. during this session it was a new therapist different than the previous session. He proceeded by massaging my back (Middle back) however, he was pressing so hard that I asked him to please not to press hard, however, he kept doing it. Then after excruciating pain, he left without saying anything and another therapist came and continue the session. Basically, when I was done, I left with more pain than when I started. I called their office and complained and asked them not to charge my provider and waive the co-pay due to the issue I had with the therapist, but they refused and ask me to call united health. I called my provider and they stated they cannot help me due to the business being out of network. It was the worst experience I had. Never going back

From the owner: Cleveland Physical Therapy is now Ivy Rehab! The highly skilled clinicians at Ivy Rehab, located at…read more1129 East Marion Street in Shelby are here to help you get back to feeling your best again! At Ivy Rehab Physical Therapy, we have a passion for patient experience, and we pride ourselves on helping you achieve your goals in an encouraging and fun environment. Whatever your needs may be, our physical therapists will create an individualized treatment plan to help you achieve your goals. Give us a call to see how the friendly team at your local Ivy Rehab Physical Therapy in Shelby can help you today!

**Revised Update** Spoke with Tim and very pleased to say he apologized, explained the learning…read morecurve of the new office and offered to reimburse our copay however I did not accept. Hoping this was a learning experience for all to improve the overall operations of this location.

They overcharged me and I have been waiting for my refund for over 4 months and several phone calls…read moreand emails!! They had no problem taking my money!!

Dr Robinson is the nicest and most caring doctor. He is always smiling and genuinely tries to…read morehelp. Andrea is really nice too!

Emerge ortho helped me get my shoulder pain diagnosed. They did treat me as much as allowed for…read morepain...after an mri, the real problem was revealed and repaired surgically.