After a back injury, my doctor recommended that I take physical therapy to remediate the pain. I…read morereached out to IVY Rehab physical therapy in Shelby, NC and asked them if they are in the network with united health and confirmed that they are. On my first session, I asked the receptionist Heather if they are in the network and she confirmed they are. I started my sessions with no issues, but I was surprised that a 35-dollar co-pay is required and started paying the co-pay until I called my united health representative and he stated that that business IS NOT in the network, and then I realized that's why I charged co-pay. On 4/10/26 I had a physical therapy session at 8am EST. during this session it was a new therapist different than the previous session. He proceeded by massaging my back (Middle back) however, he was pressing so hard that I asked him to please not to press hard, however, he kept doing it. Then after excruciating pain, he left without saying anything and another therapist came and continue the session. Basically, when I was done, I left with more pain than when I started. I called their office and complained and asked them not to charge my provider and waive the co-pay due to the issue I had with the therapist, but they refused and ask me to call united health. I called my provider and they stated they cannot help me due to the business being out of network. It was the worst experience I had. Never going back

From the owner: Cleveland Physical Therapy is now Ivy Rehab! The highly skilled clinicians at Ivy Rehab, located at…read more1129 East Marion Street in Shelby are here to help you get back to feeling your best again! At Ivy Rehab Physical Therapy, we have a passion for patient experience, and we pride ourselves on helping you achieve your goals in an encouraging and fun environment. Whatever your needs may be, our physical therapists will create an individualized treatment plan to help you achieve your goals. Give us a call to see how the friendly team at your local Ivy Rehab Physical Therapy in Shelby can help you today!

They overcharged me and I have been waiting for my refund for over 4 months and several phone calls…read moreand emails!! They had no problem taking my money!!

I saw Brook, She was extremely rude and unprofessional. Treated me as though I was an enemy. I have…read morenever experienced a worse experience. She told me she sees 10 patients a day. They don't see you as a person they see you as money. They have no process to fit you in with someone that is best fitted for you. They put you with whoever is available first and their pocket. If you are suffering don't even call the front office including Tyler the manager will lie right to you. They are other facilities locally that have far more moral clarity than this establish will ever have. If there was a negative rating that would be my rating. You are already suffering don't take there abuse if you care about your health. They are absolutely horrific overall. I had to hit one star to make post other was minus 10 starts.​