I just wanted to say thank you to the driver who came and picked me up tonight. He arrived quickly…read moreand he was wonderful and he really helped me out when I was stranded and had not a clue where to go. I was emotional and stressed and he took me to a safe place where I could wait until morning for my unexpected flight departure to Melbourne.  First he drove me to the Novotel after informing me the airport would be closed until tomorrow. He then waited out the front to make sure I got a room ok. then when the Novotel refused to accept my cash to pay for the room and also refuse to accept my husbands credit card because he was in Melbourne , your very compassionate driver offered me the use of his personal credit card in exchange for the cash I had on hand so that I could secure a room for the night. I politely declined his kind offer after the Novotel next decided to increase the room charge from the original $250 quoted to $380 when he saw I could now use the taxi drivers card.  Upset and not knowing what to do next The taxi driver then took me to a pub close to the airport which was open until 4:00am so that I would be safe until the airport opened for passengers at dawn. I didn't get his name nor his rego as I didn't think of it at the time but while I sit waiting at airport I wanted to let everyone know how far and beyond that driver went for me and I will be eternally grateful.

Very poor. Ordered a taxi an hour in advance - didn't come for half an hour past the time, so…read moremissed doctor appointment. When phoned the operator said, sorry a lot of cabs out today. So what's the point of ordering in advance???