The Kroger gas pump will steal your money. Be very careful I tried to fill up and the man told me…read morethe pump was broken after I had swiped my card and it wouldn't work. Later tried to cancel with the man and he said it was broken when I got my Kroger bill. They had billed me $55 for gas and one of his friends/customers had come up and stolen the $55. And filled up at my expense. Kroger's gas will cheat you.

First off, I love Kroger. I have always been a huge fan of Kroger especially Starkville Kroger. I…read morehave no idea what is going on with this location, but I am so very disappointed. Over the past three months, I have consistently experienced problems that make shopping here frustrating and unsatisfactory. * Pickup delays: On multiple occasions, my scheduled pickup orders have not been ready until the following day. This is a problem because I live an hour away! It is frustrating to make it half way to the store only to receive an automated text stating my order will not be ready until the next day! Gas is not cheap, and I am a poor teacher. I mean seriously, just turn off the pickup times once you reach your limit for that time slot! * Missing items: Once, I drove all the way home only to discover that 20 items were missing from my order. No one offered an apology or resolution beyond a simple refund. Yet again, I live an hour away. Customer service suggested "Oh it's sitting right here. Just come back and get it." They truly acted as if it were my fault that the items were left out and I was inconveniencing them. (My bad. I guess I should have counted each individual item as we loaded them into my trunk-yes. WE. I always get out and help! * Poor product quality: The fresh produce I receive is often moldy or spoiled, which is unacceptable. Not once. Not twice. But every single time I order strawberries they are covered in fuzzy mold. * Customer service: The pickup employees are frequently rude and unhelpful, which only adds to the frustration. I have been a loyal Kroger customer because of the convenience and quality I've come to expect. Unfortunately, this location is falling far below that standard. I am asking that Kroger address these issues promptly and take steps to improve the pickup service, product quality, and customer service at the Starkville store. I hope to continue shopping with Kroger, but unless these problems are resolved, I will be forced to take my business elsewhere.