My provider was NP TAYLOR THOMAS I left this appointment feeling extremely dismissed and unheard. I…read morecame in genuinely unwell and looking for help, and instead left feeling uncomfortable even advocating for myself. Despite continuing to experience severe symptoms including a very sore/red throat, mucus/postnasal drainage, weakness, and ongoing discomfort, my concerns were repeatedly brushed off throughout the visit. The clear CT scan was used as justification to dismiss how sick I still felt rather than discussing reasonable next steps or follow-up care. I simply requested basic follow-up lab work such as a CBC and inflammation markers due to ongoing symptoms and was told "that's not something we do" and to contact my PCP. While I understand specialists may defer certain testing to primary care, the way it was communicated felt cold, dismissive, and lacking compassion. The bedside manner from NP Taylor Thomas and an older nurse with graying blonde hair during my May 26, 2026 visit made me feel like I was inconveniencing them simply for asking questions and trying to advocate for myself. Patients deserve to feel listened to and treated respectfully, especially when they are clearly unwell and seeking answers. I do want to clarify that my issue was not with the clinic as a whole, and I would still be willing to continue care there with a different provider in the future. However, this particular experience was disappointing enough that I felt it needed to be shared honestly.

I would not recommend this practice :(…read more Just called to schedule an appointment and the scheduler could not be more unpleasant. She sounded absolutely miserable, unhappy, and annoyed from the minute she picked up the phone. Her greeting (and all interactions from then) was super unprofessional and unfriendly. She was curt, rude, condescending and spent at least half the call sighing aloud as if annoyed that she had been bothered at work by work calls. The "contact us" on their website doesn't work. Possibly they have disabled it because they get so many complaints? This interaction was enough for us to switch providers and let me tell you - this was a VA referral so that's saying A LOT. This took weeks if not longer to even get to this point but our experience with this office was so bad that I would rather wait weeks or months to schedule elsewhere because if they allow and encourage their front office staff to be so awful to patients, I can only imagine the lack of care that the providers have. Really disappointed and we will not be returning.

We once went here for my daughter who was having constant ear pain and were set up with Dr. Davis…read more That man is a total jerk. He said the issue was all in her head because she suffered from anxiety and depression. One appointment with Dr. Cichon and he knew exactly what the issue was. Now I see Dr. Cichon, too. He is a very calm, soft spoken man but he knows his stuff and treats his patients with dignity and respect. The office is well-run and pleasant. Seats for different sizes and Kleenex and hand sanitizer are available. There is a bathroom just outside the office as well. The wait time can be a bit frustrating. Typically they ask you to show up 15 minutes early. They don't call your name until 5-10 minutes after your appointment time, and then you can wait in the procedure room another 20 minutes before being seen. So don't plan on this being a quick in and out appointment. It's a great team to go to for ear, nose, and throat issues. Just bring a good book or something with you.

Don't be surprised when the doctors here decide to arbitrarily cancel your appointment providing…read moreless than 24 hours notice. I guess the July 1st, 9am appointment interfered with their Independence Day celebration. This from AdvanceStudy.org, "The reason for the cancellation should be valid and justifiable. Cancelling appointments arbitrarily without a legitimate reason could be considered unethical or even negligent." I received no message from their office that provided any explanations whatever. Begs the question, "If they can't keep their appointments, what else are they missing on the patient's behalf?"

Have been calling for 3 days. No one will answer the phone. You are directed to leave a voicemail,…read moreand they will return your call *in 48 hours*, but no one has. How a practice this size has no receptionist is baffling.

Dr Wilhelm helped me breathe again. I hadn't had clear sinuses for over 25 years. He is very…read morefriendly and knowledgeable. He listens to you and understands what you have been having trouble with. Thank you so much Dr Wilhelm!

After talking with them about my concerns and experience they truly took it to heart. They really…read morecare about my experience and want to make sure everyone feels taken care of. Thank you for listening and striving to make things better. I really appreciate their response to my concerns and issues.

At Aspire Allergy & Sinus Dr. Kosmach was awesome explained everything in detail how to help and…read morewhat the problem was and was very nice

After receiving the paperwork in the mail telling me to absolutely be on time, I was. The…read morereceptionist was quiet and non-personable when I arrived. Later while waiting I heard her being annoyed that she was receiving phone calls from would-be clients. The lady who conducted the audiology test was very nice. After that, I was sent back to the waiting room for 25 minutes before being sent to my room for Dr. Shaw to come in. I then waited another 25 minutes before he came in. My appointment was at 2:30 PM, but I wasn't seen by him until 3:50 PM. The room was old and dirty - dirty carpet and old chairs that were deteriorating.

I scheduled an appointment with Dr. Soteres because my 18-month-old son has been experiencing an…read moreintermittent itchy rash for several months. He is otherwise a healthy, thriving child with no fever, illness, or other concerning symptoms. We were hoping to determine whether the rash was eczema, allergies, or a combination of both. Initially, the visit seemed fine. However, I was disappointed by how quickly conclusions were made. Before thoroughly examining my son, Dr. Soteres stated that it was definitely eczema and not primarily allergy-related. The tone of the appointment changed significantly when we were asked about vaccinations. We explained that we have chosen to take a delayed approach and vaccinate more gradually. From that point forward, the conversation felt less focused on diagnosing my child's condition and more focused on our decision regarding vaccinations. Dr. Soteres expressed concern that the rash could be measles and suggested urgent evaluation, despite my son having no fever, illness, or other symptoms typically associated with a child who appears acutely sick. What was most upsetting was feeling judged rather than supported. Regardless of differing opinions on vaccination schedules, I came seeking medical guidance for my child's rash, not a lecture about personal parenting choices. At the conclusion of the visit, I was given paperwork encouraging vaccination and told my son could have infected the whole office and he needs to know asap. While I understand that physicians have an obligation to discuss and recommend vaccines, it felt like the majority of the appointment became centered around my child's vaccination status rather than the reason we scheduled the visit. I left feeling as though I was being viewed primarily as the parent of an unvaccinated child instead of as a parent seeking answers for a skin condition. In the end, the diagnosis was eczema annd unvaccinated disappointed and we were prescribed a cream. After all of the concern and discussion, that was ultimately the treatment plan provided. I left feeling that my concerns about possible allergies were never fully addressed and that the focus of the visit had shifted away from my son's symptoms to his beliefs... which was mind blowing to me. I fully respect that physicians may have different medical opinions and recommendations. However, I believe patients should be treated with professionalism, respect, and compassion, even when there is disagreement. Unfortunately, I left feeling dismissed, judged, and uncomfortable rather than helped. Based on my experience, families who make medical decisions differently than their physician may not feel respected or heard in this practice. Be aware of being judged and shamed by dr soteres

Left a message on Tuesday, 28 April on the clinic line to call me about a refill. Left a text…read moremessage on Wednesday, 29 April. I please need a refill. I am now out. Left a message on Thursday the 30th about my refill talk to the appointment girl named Gabby said that they don't want me to take this medicine anymore. this confused me so I asked for the office manager Stephanie to please call me back as soon as possible. That was Friday morning and today is Saturday. I'm done. I am obviously not important to them as a patient.