We booked a non-smoking room with two queen beds at Pikes Peak Inn -- and from the start, it felt less like a hotel stay and more like a failed Turing Test. Upon booking, you're hit with a message: "All reservations are subject to a $150 refundable incidental authorization." Fair enough -- but then begins the descent into a customer service black hole. Shortly after booking, I got a text telling me to register and check in before 2 PM on the day of arrival. No front desk, no lobby, no humans -- just a lonely number that sends you texts but refuses to answer them. I emailed. I called. I texted. I even whispered to the wind. No reply. Ever. All I wanted was confirmation that our room had two queen beds and clarification on how we'd actually get into the room. But apparently, the "GM" is a malfunctioning AI who knows how to send messages but not read them. Check-in day arrived and so did my anxiety -- I had kids with me and didn't want to be stranded with luggage, teens, and no access to a room. Finally, at 3:08 PM, the magic text came: our room number, smart lock code, and Wi-Fi password. No apology, no reassurance. Just cold, robotic data. We checked in around 6 PM, and here's the twist: The room was clean. The bed was comfortable. The floor, toilet, and room were spotless. A few towels seemed like they skipped the wash cycle. And yes -- the location is actually perfect: right at the start of downtown Manitou Springs, within walking distance to shops, restaurants, and attractions. But... remember how we booked a room with two queen beds? There was only one. That second bed? A myth. A legend. A ghost in the reservation system. So I gathered the family and said: "Alright troops, we've got one bed, four people, two teens, and zero dignity. Let's make this work. This is character building!" I tried texting back the number -- you know, the one that says "reply here if you have any concerns." Still no reply. Not then, not after checkout, not ever. I even went to the so-called "office" -- which is just an empty building that probably hasn't seen a human since 2019. And the walls? Paper-thin. I could hear the next room changing their minds. We didn't even bother with the shower. We slept, packed, and ran. Summary: * Location: Fantastic -- right at the entrance to downtown Manitou * Bed: Comfortable * Room & bathroom: Clean overall * Towels: Some seemed... pre-loved * Customer service: Nonexistent * Communication: One-way. Like yelling into the void. * Beds promised vs. received: 2 1 * Overall vibe: Digital dystopia Final Thoughts: Pikes Peak Inn feels like it's run by a sleep-deprived chatbot, programmed by someone who forgot customer service is a thing. The location and clean room are the only things saving this review from a flaming zero. Unless you're okay with ghost beds, silent management, and total self-reliance, this place is a gamble. And if you're someone who appreciates actual communication, human contact, or basic hospitality? Run. Two stars -- one for the one bed that actually existed.The second bed -- and the manager -- are still missing in action. The 2nd star is for the location. read more

Pikes Peak Inn - I couldnt find the 2nd queen bed, maybe need to get IR glasses to find it - Hotels Near Me - Manitou Springs, Colorado

Contactless check-in and check-out Door code entry Staff member seen cleaning outside seemed friendly Clean enough in room and outdoors USB charging capabilities by both sides of the king bed room and TV light Xfinity TV read more

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I recommend staying literally anywhere else in Manitou springs! Even a Motel 6 because at least they have employees and door keys! The owner is running this on a shoestring budget. I think it's a one man show there is no front desk so they make you download an app just to check in and access your room. The owner called (from an Texas phone number) 1 hour before our check in and said we need to sign the agreement before we can check in and that they had already gone home for the day at 3pm, we had never received an email though. The owner attempted to send it to my wife and I, we tried multiple phone numbers and emails and could not get anything. The owner said they couldn't do anything for us and would not give us access to our room even when we offered to provide cash or card directly. They insisted we cancel the reservation we made and make it again directly on their website. Very stressful to show up and find out you might not have a place to stay. The owner refused to tell us the booking ID they had which apparently differed from ours. We were eventually able to get a different booking ID from calling our booking agency and this let us in. The app was horrible and difficult to use and completely non-functional on the doors or for check out. We had to use the code to get in it felt very cheap, and there are no deadbolts on the rooms! The actual rooms were fine and there were almost no other guests at the hotel. They had recently renovated but clearly on a budget corners were literally cut. The shower door was upside down, assembly instructions were left on the toilet, exposed wiring, and more! Save yourself some stress and don't go here! read more

Pikes Peak Inn - The broken app that you were required to use to have access to your room. Never worked and we couldn't even see our reservation. - Hotels Near Me - Manitou Springs, Colorado

My wife and I stayed at Pikes Peak Inn for 3 nights in early April. Since it was off season, there was only 2-3 rooms booked so it felt like we had the place to ourselves. The owners are extremely pleasant and personable. The bedrooms are large and the bathroom was tiny, but did have good water pressure. Situated next to Fountain Creek, you can sit outside under the gazebo and listen to the rushing water. The best part is the location, only a half block from where the main strip starts, tons to see and do. This will definitely be my home base on future returns to the area. read more

Pikes Peak Inn - Hotels Near Me - Manitou Springs, Colorado

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The good: The location of the motel is excellent. The quirky shops and restaurants of Manitou Springs are out the door. It IS located directly next door to the fire and police station but luckily there were no emergencies the night we stayed. The motel is also perpendicular to the road so I think it helps with road noise, etc. Generally the room was clean. No dust. Very clean bathroom. No visible carpet stains. Bed linens weren't stained, stale, or musty smelling. The room was at the end of the row of rooms so close to the creek. Front desk staff was incredibly friendly and nice. Check in/out was smooth and seamless. The bad: I don't know if the pet friendly room was the reason but the room was incredibly small. It was TINY. There was no thermostat/ac/heat but a small plug in space heater and a small plug in floor fan. It smelled a bit funky and there was no soap in the bathroom. Some of the towels were stained. The biggest dealbreaker was the door does NOT have a deadbolt or any security other than a little button on the door knob. I can put up with a lot and the location was really great, but the lack of security and the price for what we got keeps me from wanting to come back. read more

We had an AWESOME stay!! Aleece is SOOOOOO sweet!! We were there for the Pikes Peak International Race. We had a crazy night (got to the race at midnight and didn't get back until 7pm the next day). Since we were traveling there from CA, we didn't have blankets, chairs or some of the essentials people bring to prepare for a long long day of unpredictable weather and excitement. I asked Aleece if she wouldn't mind lending us a couple spare blankets and she even offered their outdoor chairs up! She let us borrow a thick blanket and a second one. We were able to use them to make a bed in the back of our rented Jeep and got some sleep and kept us warm. She even told us not to worry if we ruined them. We ended up buying 2 fold up chairs from Safeway and gave them to her the next day, as we couldn't bring them back. She said she would keep them there for the next time we come to visit! She was friendly, accommodating, the room was super clean, and in a fantastic location. Can't wait to have a reason to stay there again in the future! read more

Good rates, good rooms. The owners bent over backward to make our stay special and I would stay there again if in the area. One of the biggest advantages of the Inn is its proximity to downtown Manitou and the local attractions such as Garden of the Gods and Cave of the Winds. The one drawback is the spotty wireless internet coverage. read more

Pikes Peak Inn - Pikes Peak Inn - Hotels Near Me - Manitou Springs, Colorado

We picked it because the sign said creek side hot tub. After 10 hrs of driving, that sounded very appealing. That was a big lie. However, they will direct you to where you can pay extra to sit in someone else's hot tub. They do not laundry on premises. They will point out the 24 laundromat you can use instead. And the door did not lock very well. Continental breakfast was simply coffee & day old danish. Nothing kid friendly like fruit, juice, or milk. I love Manitou Springs, but I will never return to this establishment. read more

Through was exceptionally comfortable. The bed and linens made it very difficult to crawl out the next morning as I wanted to stay in bed. The bathroom was gorgeous and the room I was in 101 had a bathtub with jets read more

Family owned and operated. The owners are very sweet and nice. We were there in the off season and it was very quiet, but apparently they are very busy during the summer. Don't worry, even though they never answer the phone they are open. The rooms are adequate: clean, spacious, new TVs, minimal amenities, decent bed, a little loud. Great location, walking distance to all that is Manitou. read more

This place was awesome! The location was perfect--nearby to everything--and the rates were completely reasonable. The wireless service was a little spotty, but the friendliness and extreme courtesy from the innkeeper made this one of my best motel experiences ever! read more

My go-to in Manitou - I've stayed a few times, and each has been great. Clean room, lovely service, inexpensive rates, walking distance to everything in town. Big thumbs up for this independently owned motel. read more

We stayed one night. The shower was very small 4' x 4', the shower head didn't look like it had ever been cleaned. In the morning the bathroom floor was wet, the shower head had been dripping all night. There was a three-quarter inch gap under the door, and a stain on the bed sheet. I understand the hotel is old, but I was disappointed. read more

It's ok. Clean, but old school. Strange looking people hanging around. If u r looking for crisp, modern not here. It's great because it is close to downtown. We stayed in a queen/king suite?!?! Only one room was cooled with AC. Take it for what it is. read more

Called this morning 12/30/14 to reserve rooms for a local event taking place next summer (2015), and the rude, curt, disgruntled sounding man who answered the phone said "no, we won't take your reservation, that's too far out, you don't know what's going to happen between now and then." And then he hung up. That's true, misguided crabby man, I don't know what's going to happen even a second from now. But I do know I and several others need lodging for a scheduled event that's pretty much a sure thing, and I now know your hotel won't see any of my dollars. Your little town will be visited next summer by dozens of people with lodging needs. I know most of these people, so I'll be sure to let them know they can't reserve a room at the Pikes Peak Inn. read more

This is an inexpensive motel right in the heart of Manitou Springs. As a budget traveler I would definitely stay here again and would recommend it to others. The room was clean and for $79/night we got a huge king size bed and a queen bed. The owners are also really nice and try to make your stay a good one. There were a few issues which is why I'm only giving 3 stars. First our tv didn't work, unfortunately we didn't discover this until 9pm and although the front desk staff offered to get us a new tv, we declined and opted to tea instead. Many of the lightbulbs in the lamps in the room were burnt out but we had enough to read by. The toilet also had some flushing issues, nothing that a plunger didn't fix though! I also thought it was a bit weird that they just left a carton of milk out on the table (with nothing to keep it cool) and although there were tea bags, there was no hot water for tea(there was a coffee pot with coffee). the complimentary continental breakfast was good overall, there was cereal, bananas and assorted pastries. 3 stars overall and a very satisfactory experience read more

Manitou Springs was apparently busy the weekend we came for a wedding. We wanted a king-sized bed for a reasonable rate, and after failing to find one at several other places, I found PPI. It's a 2-story motel where all the rooms open onto the parking lot. The owners are quite friendly, the bed was super comfortable, it was clean, and there was plenty of room; in fact we had a suite (not requested) with a queen-sized bed in a second room. In October it was reasonably quiet. The only downsides were that our deadbolt didn't work, and the tiny bathroom needs attention: no fan, peeling paint, quite small shower with small water flow and nowhere to put a shampoo bottle. But it is reasonably priced for the accommodations. read more

Aleece, the owner is a treasure... Polish, gift-of-gab extraordinaire . She and her husband, who is an elite smoker of delicious meats (unfortunately with the recent drought, fires are absolutely forbidden) and their three beautiful, talented, and intelligent daughters offer you the closest inn in proximity to downtown Manitou Springs. I've stayed there numerous times since 1995, and recommend you give them a try. read more

As another reviewer said, it's "old school." The owners are great and will go out of their way to make you comfortable -- just ask. The location is great; you can walk to all the attractions in Manitou Springs. The owners are super-friendly, they will hang out on the outside picnic tables and chat with you. If you need everything new and updated, this is probably not the hotel for you. If you want a clean, comfortable, affordable hotel with a good location, this hotel fits the bill. read more

Aleece is great! She is very friendly and helpful! Prices are reasonable, rooms are super clean and the location is perfect for enjoying time in Manitou! This is OUR place to get to when we go to Manitou for a weekend - whether a get away or enjoying any of the great festivals they have going on - Carnivale, Coffin races, Larger Festival ... to name a few! read more