Never have we been treated so badly as we were by the pharmacist Meredith on Sat 23 May. We were…read moretrying to ensure our autistic son was not being prescribed a generic drug that he has life threatening allergic reactions to and this pharmacist couldn't tell us what the difference was between the two. When we questioned her she told us to get our drugs someplace else and hung up on us. No worries we will go somewhere else and hopefully everyone that reads this and values their life!!!

Madison, in the pharmacy today, was a complete gem of a human and did her best to help me. She went…read moreabove and beyond when she knew something in the computer wasn't correct. By helping me she was helping my elderly grandmother who is unable to get out and get her medications.

Nice, convenient food store with friendly staff. They also have very competitively priced gas.read more

my favorite gas station in east tennessee! the staff are very friendly and the store is very clean.read more

Not their fault, but only one entrance isn't blocked off due to Alcoa Hey road construction. In…read moreand out doors are clearly marked. Large & extremely clean store. Very friendly staff that gave us no grief for ignoring the mask required signs.

CVS needs to be shut down permanently. Me and my mom went to the pharmacy a couple of days ago. And…read morethey only had two pharmacy techs and one rude bald headed dude who is completely rude. Ignored me and my mom for about 30 minutes. He just kept on filling up other people's meds and just ignored us. And then after we left the drop off window. He goes over to the drop off window and starts helping other people. Rudest guy ever. He needs to be fired immediately. The pharmacy sucks. Slow people and completely clueless. CVS needs to be shut down for good. Will be changing pharmacies to a better place than CVS. Shut down CVS. Also the worst place to work for. Don't work for them. I wish I could give them no stars.

Yelp asked if CVS did it right, I answered no and then they want to know what they could do to make…read moreit better. Go out of business! Seriously! For 4 years I've dealt with CVS's blame game. From blaming my doctor to blaming me, all on things that neither of us control. The CVS system is completely broken yet, they can't admit it or do anything about it. Notifications never work correctly. Prescriptions filled incorrectly. Pharmacist should be fired due to their rude, disrespectful attitude not only to customers but to fellow employees. Pay extra for ScriptSync but the system kept messing it up and making it back out of sync. Medication packaged in a ziplock bag instead of a child safe bottle. Employees make up times and stories to make mistakes appear correct. Prepay works only when it wants to. My payment methods somehow disappear out of their system yet reappear at random times. Payment method card details update mysteriously all on their own. My contact info changes without notice. Being opted into being solicited even though I've disabled all of it, opted out of it, and even had many CVS employees disable it entirely. They incorrectly fill prescriptions which forces me to have to pay more, yet they never correct it. They blame the doctor when they fill a 90-day prescription as a 30-day and then charge me for a 90-day, and then beat me up because it was supposed to be a 90-day fill (ALL CVS's fault). Even though I was overcharged I've never received the credit (that would show proof of mistake). Prescription fill quantity doesn't match the actual refill quantity. CVS refuses to correct the issue which forced me to keep up with the refill count and contact my doctor in advance in order to have a wellness visit to obtain a new prescription. When CVS was asked about the problem and the correct quantity, I was ignored for a year, and then finally was told I had no more refills after the last fill. According to my calculations I should have had 2 fills left. This left me without medication for 2 months due to trying to get a doctor's appointment at the last minute. CVS refused to transfer prescriptions to another pharmacy forcing me to contact my doctor to have them write a new prescription for a totally different pharmacy.

I must be going to the wrong place. I have always been treated with respect and courtesy. This day…read moreand age, everything is going to automation and it is nice to talk to a person, almost all businesses are going to AI. I doubt that is going to change. I know pharmacy is a very high stress job. People can be brutal sometimes and there are a ton of regulations on pharma. I have used many pharmacies and rating them all, I would say they are about an eight out of ten average. Thanks!

CVS Hall Road, Alcoa, TN --- if you have a controlled substance requiring monthly refills, DO NOT…read moreUSE THIS LOCATION; especially if it is pain related. Mine is not pain related so it's not a HUGE deal for me to miss the first day of every month but this is not necessarily the case for other people. and should not be necessary for anyone, however they require you to wait until the 31st day for refill, THEN you will not be able to call and even speak to a human--- within the last three months, they've stopped answering phone call, so ON THE DAY YOU NEED YOUR MEDS you STILL have to leave a msg to get them filled. It's insane. Half the time they will not fill or listen to your msg. It's a total crapshoot. If you show up in the pharmacy line they will be pissed due to having to "log in" to work for the day....!! Fortunately for me mine is not for pain so I can skip a dose on the first day of each new month (or take that dose late), but this is not acceptable for many ppl so pls. keep in mind. I've used this same location, for the exact same controlled med, from the exact same Dr (even with CareMark rx "insurance"), and cannot get my script filled in time on the day after I'm flat down to zero -- (and that's a good day) In other words, miss or take late, the first dose each month because this POS place can't figure this crap out. This place is insane and should not be used. Next time I see my Dr. I'm requesting my script be sent to a new rx for the first time in over 4 years.... they're getting worse and more ridiculous by the day.