I've noticed that customer service at a lot of Home Depot locations has really gone downhill…read morelately. Thankfully, that's not the case at the Payson Home Depot! Every time I walk in, I'm greeted warmly and have an overall great experience. I especially want to recognize Jody at the Pro Desk--she is always smiling, happy, and genuinely kind. I absolutely love her! I always look forward to seeing her, and honestly, it's a little disappointing when she's not there. That said, the rest of the team is also friendly and helpful. It's clear this location still values great customer service, and it really makes a difference.

I ordered $1800 worth of mulch from Home Depot Payson bc it was on sale, in stock, and website said…read moreit could be delivered free next day. Great! A few hours after ordering I got the call that I had received many times before on larger orders..."our truck is full and we need to reschedule your delivery". They scheduled it one week later. I told them please do not sell my product in the meantime bc I have had that happen before too. I was assured it was set aside and ready to go. One week later I checked the website and it said expect drlivery today between around 9:30-10:30am. Great! Then, I received a call from the delivery driver to clarify directions and make sure there was a place to unload the pallets and turn the truck around. I told her it was good to go and I would be waiting with gate open and dogs inside. She said it should be about 2-3 hours. About 2.5 hours later she calls me back to say she was sorry she cannot deliver my order bc Home Depot was dragging their feet on loading my order into her truck. She had been waiting for hours. Her boss is making her leave to go to her next delivery. Wow. I called the number for online orders, and they had a note in the system that "the product was unsafe for delivery". They transferred me to the store manager, John. Multiple apologies were offered but no real solution. They simply could not do the job and make the delivery happen. I had set aside a whole business day staying at home, and frankly, my time is money. My mulch project will wait til next spring. It won't be from Home Depot. It was their last chance in many years worth of disappointing experiences specifically with delivery.

Just before closing time employee Candace Frost opened 3 different cans of wood stain and sampled…read moreeach on a piece of wood. She helped me pick the perfect one for my project. Her help was invaluable and courteous. Thank you Candace.

The team at Paul's Ace Hardware are fantastic. They embody customer care; helpful, friendly, kind,…read moreinformative, and patient. The store is stocked with some items that cannot be found anywhere else in Payson.. A one-stop type of shop...

I can't say enough good about this place when it comes to the lumber we purchased and their…read moreexcellent customer service. We're doing a major cabin remodel so we purchased a lot from them.. From the start of our order with Chad, to having to return some items we didn't need...the quality of the lumber they sold us and their excellent customer service was so good, it's hard to even consider going elsewhere. Sunny and Brian, who also helped us, were so friendly and knowledgeable, which is something truly hard to find these days. If you've not purchased from here before, you need to give them a try, you will definitely not be disappointed!

Oy! Trying to get a delivery date, or even a time block of day for delivery is impossible. I tried…read morefor weeks!

Why would you go anywhere else is what I was thinking after visiting their location. They know…read moreLOCKS and KEYFOBS for cars also. Purchased new key fobs for our car and had a patio slider lock re-keyed also. Woman owned and operated... I was so pleased with their service. Highly recommend... Thankyou

Best lock shop! I…read morehad a great experience here once and no surprise yet again. When my door lock wasn't working I knew who to call. Taylor is truly amazing and goes above and beyond everytime. And a very special thank you to Steve as well. They make you feel like family and truly take care of you, can't recommend them enough!

I've never personally been here because of all the horrible things I've heard about them…read more My one friend bought a laptop from them. Turns out it was refurbished computer that should never have been sold. Nothing is wrong with refurbished computers, mind you, just this one was a piece of crap that should have been sent to the junk heap. Not to mention all the illegal software they used to find viruses. Just saying, find another place.

If you want them to keep your computer for days on end and keep giving you excuses as to why it's…read moretaking so long or that they can't deliver it because there are only 2 people in the store on a certain day OR if you hang around waiting for them to deliver your computer and they don't show up and don't call, then these are the guys for you. A friend of mine finally had to go get her computer and take it to another computer store in Payson because they kept putting her off. She took it to another store and they had it fixed in about an hour. I will NEVER use these guys again. They made my life hell!

Came in there looking for a custom belt and he took care of it right there didn't have to wait longread more

One man shoe and leather repair shop and he's knowledgeable, helpful and kind. Great reviews for a…read morereason. Definitely recommend. Will be coming back.

I had a Master combo lock that would not open, Master told me they would send out a new lock but I…read morewould have to cut the old one, which I did not have the tools to do, so I went to Norm's and they cut the lock for FREE and did it with a smile, I had used them before on a safe that would not open and they came out and were able to get it opened, HIGHLY recommend this local lock smith. Robert Lauzon

I highly recommend doing business with Norm's. James was very knowledgeable, helpful, and patient…read more I will always use them for our specific lock needs. Great job!

This was a very fast and friendly experience! Definitely my go to guy for fobs and keys!read more

called with an urgent need to have our locks rekeyed, and Jim Bob arrived within an hour! He…read morequickly rekeywd all the locks and even made extra keys for us on the spot. He was efficient, friendly, and professional throughout the entire process. I truly appreciated his prompt response and quality work. I would absolutely hire him again and highly recommend his services!