If I could leave zero stars, that would be my preference. My father passed away here in St George and was being buried in PA (where I had prepaid his funeral). The funeral home in PA contacted Pine View (I had suggested them as I see their ads all the time) when I notified them of my fathers passing at the hospital on a Tuesday afternoon. Brian came for the body, then was responsible for contacting Eagle Wings to arrange transport. They had no pull with any cargo to get his body sent quickly (our religion requires quick burial as we do not embalm) and he could not get his body to arrive in Pittsburgh before Thursday morning. It wasn't ideal, but I had no choice. Pine View charged me $2,470.29 - which doesn't even include the airfare. Their "professional service" for just picking him up and making calls and submitting the death cert info was $1,495.00 of that $2,470.29. Then they missed the plane because they were not aware of what time the body needed to be at the airport! I found out from them at midnight Wednesday (early Thursday) and he actually said they'd get my dad out by Monday!!!!! Thankfully (after a legitimate nervous breakdown that I had) the funeral home in PA was able to book a new flight that got him in st 2:30 am Friday (graveside funeral was at 11am Friday). Brian gave me nothing but excuses on how it was everyone else's fault and not his. When I went there today to pick up the death certs and talk with him about the exorbitant fee that was for lousy service (to put it mildly) he said that since they had to make 2 trips to the Vegas airport he should actually be charging me more!! Absolutely unbelievable. He should have refunded at least part of their fee and apologized profusely. He did neither. When you're dealing with the grief of losing a parent (or any loved one) do NOT contact this miserable excuse of a mortuary. The aggravation is so awful I have yet to be able to actually begin grieving. read more