Hilton has figured out what travelers want and need in a hotel. And they put it all in TRU…read more I like this hotel and enjoyed my stay. The front desk reception was friendly and helpful too.

This hotel had it all: friendly staff, clean room, dog friendly, complimentary breakfast bar, and a…read morevery clean outdoor area that was well lit for dogs to relieve themselves w poop bags and a trash can. And the price was the best one in that area. I was impressed. This was our first stay at a Tru hotel and it won't be our last.

Nice, cleanish, and free breakfast in the am with the basics. Needed a hotel for the night, a half…read moreway point traveling from FL to NY, able to book online but price does differ from online. Pillows are comfy, bed sheets seemed clean but a little itchy, air conditioning worked, shower was hot, lacking on the pressure a little, room has a microwave and mini fridge. All the basics. Pet friendly but 85$ fee. Service animals free but $25 pet holding fee. Corners could have used a little bit more cleaning. Slight noise from others in and out of their rooms. Staff that we interacted with were nice, wouldn't say overly friendly but all in all okay for the 8 hours we were there.

We stayed here twice when we went on a road trip to New York. It was the halfway point for us and…read moreit felt so good to check in to sleep. The hotel is located right off of 95 and the check in process was quick. It was ironic that we had the same room both times we stayed there without request. I think it was meant to be :) There was plenty of room for the four of us. The room had two queen beds, a TV, fridge, microwave, bathroom with shower/tub, and drawers. The continental breakfast was amazing. There was coffee, juices, a waffle bar, and a selection of different types of pastries and breakfast foods to choose from. The staff was very nice and I would recommend staying there if you're in the area.

Stopped by here after traveling from Maryland to florida. Thoroughly impressed by the customer…read moreservice here. We got in pretty late and the front desk person was very attentive to me, and interacted with my children. Overnight staff at most hotels aren't as friendly as they were here. Breakfast was okay, nothing crazy but I enjoyed the spinach quiche! Very good. Beds were comfy and clean. Only thing I was weary about was I saw some lady bugs ‍

Impressively clean! I had a great stay here with the upmost courtesy from staff. The cleanliness of…read morethe rooms on a daily basis was impeccable and made me feel so comfortable. Kudos to the housekeeping! The facility had everything we needed for our five-day stay and I would totally stay here again. It was super close to the popular areas and parking was free & easy!

Visiting at DD's home for the big birthday weekend of DGD (2/18/23) and there was a "slumber"…read moreparty. So SIL kindly booked a room for me to stay here, away from the chaos ;) Such a nice place! Kirby checked me in and was delightful. The lobby (as everywhere else I wandered) was clean and well-appointed. SIL booked using his points, and Kirby immediately changed everything to my name so that I wouldn't have any difficulties - in case I lost a key! My room was on the 1st floor, and as I looked at it I began to wonder if many/all of the rooms here are ADA. There were grab bars in the bathroom as well as fold-down seats in the shower. Speaking of shower though, that was my one disappointment. (My new thing: not a complaint? Minor, it's a disappointment.) The pressure was pretty low. And worse, the heat was inconsistent. I set it to my comfortably hot temp and after about 2 minutes, it grew tepid. So I bumped up the heat and in 2 minutes it was nearly scalding! I went back and forth for a while and finally settled on a temp that wasn't really as hot as I'd like, but didn't cool down enough to make me grimace. I enjoyed the shampoo, conditioner and body wash from the installed dispensers. The bed was extremely comortable. I'm glad they use coffeemakers with little pods instead of k-cup style (no plastic waste, yay!) The coffee was pretty good, too. The free breakfast was predictable: lots of carbs like muffins, cereals, bagels, toast, and a wafflemaker. But the scrambled eggs (from powder?) were decent, as was the bacon and sausage patty. There were hard-boiled eggs, too. Juices, milk and some fruits were also on offer. There were airpots of coffee and decaf, with a choice of half & half, plain and flavored, the usual sweeteners and maybe some tea? I didn't look carefully. I didn't interact with any staff except during checkin & checkout, but other folx I passed in the halls were friendly. All in all, this is one of the nicest Fairfield hotels I've ever stayed in. I was impressed! Oh, PS- I've been in many hotels in a "non-smoking" room but as I'm really sensitive, could smell the odor of stale smoke permeating the furniture and walls. This room was pristine!!

Sweet & friendly staff working the front desk. I locked myself out of my room because I forgot my…read morekey card. The staff at the front desk got me a replacement right now and was very kind. The staff who work there that do the house keeping seem like professionals too. Kind gestures like letting customers go use the elevator, while they wait with their carts. Little gestures like this will be remembered and is what will make me come back to this location next time I'm back in Fayetteville. The morning buffet was good too. A decent selection of carbs with some eggs and meat for protein. Hot foods that are freshly prepared and not been sitting out there. Kitchen staff maintaining the foods while up keeping the dining area for patrons. The room was clean and loved the amenities like a large fridge, dish washer, and smart TVs. Only complaint would've been the ac system in my room was abnormally loud and it was unfortunate to have birds chirping all night. Next time I'll bring some ear plugs. Overall, loved my stay here. Highly recommend this hotel and will be back for my next work trip.

Margin has been an absolute life saver! I had some issues rebooking at my government rate since I'm…read morestaying long-term (three months), and his willingness to take the time to help me resolve the issue was nothing short of amazing. Every interaction I've had with him has been marked by great customer service and prompt responses. As a Diamond Hilton Honors member who travels frequently, I've experienced many hotels--but this stay has truly stood out. Thanks to Margin's exceptional assistance, it's been an enjoyable and stress-free experience.

Stayed here a few months ago and forgot to leave a review. The place was amazing. Great customer…read moreservice. Food was amazing and well priced. The drinks free and paid for were great and strong. Candy prices weren't bad. A great experience.

We were on a long road trip and decided to stay over at a halfway mark. Being big fans of…read moreDoubletree (especially because of the cookies upon arrival)we decided to stay here. This location is very convenient as it's just off of I-95 so makes it easy to get off as well as get back on. There are a couple of gas stations, a Starbucks, and a couple of chain fast food restaurants in the location if you're just doing a quick stop over. It's only about a 10 minute drive to downtown Fayetteville. They do have meeting convention space The rooms are comfortable, although they are in desperate need of updating. The yellow paint on the walls, the dark furniture, definitely hail it to the early 90s for theme and decor.

While the room was nice. The staff was friendly, however... We had a very big issue getting back…read moreour $40 incidental deposit. We paid using credit card on the night of November 11.... We arrive late in the evening and ordered room service for dinner. They tacked the charge for the room service onto our credit card and just combine the two totals.... For the room and the room service. So what they did was, they deleted the charge for the room, and incidental and made a new total for the room, the incidental and the room service... Somehow when they did this. They neglected to refund our $40 for the incidental fee. We didn't break a thing All we did was slept in the beds and left early the next morning. And my biggest complaint about this is trying to call and not getting anybody on the phone. You know you called the numbers and they want you to press a button, but there were no options to talk to anybody about this, and I eventually gave up, frustrated

I have been staying here for several months on extended-stay government orders. Unfortunately,…read morebecause this is the only Homewood Suites option in the area, my choices are limited. During my stay, I have encountered several concerning issues. On one occasion, housekeeping left my room door ajar with the deadbolt engaged. When I reported this to the front desk, the response I received was very nonchalant. I was told that maintenance had been in the room, which was not true. Leaving a guest's room unsecured is a serious safety concern and should have been handled with far more urgency. I do want to acknowledge that the woman who serves breakfast has been wonderful. She is friendly, professional, and consistently provides great service each morning. Overall, my experience here has been average at best, but the ongoing water issue over the past three days has been unacceptable. We have had no water during the day, and only cold water has been available in the evenings. Guests were originally informed that the water would be shut off only from 12:00 PM to 5:00 PM on March 9. However, it is now March 11, and I woke up again to no water. At this point, the lack of communication and basic amenities became too much to overlook, and I checked out promptly. This situation has been extremely frustrating and could have been handled much better with proper notice and transparency.

The rooms are big and breakfast was delicious In additional…read moreto excellent customer service Wednesday complimentary dinner was also delicious and gumbo was an amazing. presentation is great I was impressed oatmeal was the best I had I travel a lot many states and cruises.

I can highly recommend the Dogwood room, although this one has no TV and I could see that being a…read moreproblem for some. I did hear other guests say the sound of traffic or the train kept them up at night, but I heard nothing in the Dogwood. The entire inn is so gorgeous and charming, very clean and well kept, and the bed was unbelievably comfortable. It was all topped off with a lovely plated breakfast in the morning. The coffee and snack bars around the house are such a nice touch too. It was honestly the best stay I've ever had at any inn or hotel.

A little expensive for the area, but lovely room (except for the shower, which was a bit cramped),…read morevery peaceful, very easy stay. The bed was also great!

The worst thing I can share: they ran out of coffee for 24-hours…read more For real. Room was clean. Service was great. Breakfasts varied enough I didn't tire of them after a week. Gym was nice, washer/dryer functional. Parking was always available. Location is close to a ton of food too. Would stay again!

This hotel is the most well thought out room for families I have ever seen. The room has 2 beds and…read morea pull out couch. There are 6 large drawers and 2 cabinets. On the wall are many units to store more items. i have never seen so much storage in a room. There is a kitchenette with dishes and dishwasher and a large fridge. There is also a desk with chair and a huge round table with casters that tucks away when not in use. Tons of outlets and charging stations. All lamps have outlets and chargers. The amount of counter space in the room is incredible. There were plenty of towels too. There was also an ottoman for additional seating that tucked away too. nesting end tables give you even mire space! The breakfast? Perfection. 4 choices of eggs, yogurts, oatmeal, juices, fruits, breads, muffins, waffle makers. clean and new. excellent coffee bar too. do not hesitate and stay here.

We had a really great stay! The hotel is very clean and well kept. The staff were all friendly…read moreand accommodating. The beds were comfortable. The fresh breakfast every morning was delicious. It's right by Ruby Tuesdays and Starbucks which was an added bonus. We have no complaints!

Checking in was a wonderful experience as the lady checking me in was very pleasant and bubbly. She…read morethanked me profusely for being an IHG member. We had a king room on the 4th floor. Very spacious, clean and comfortable! Large TV, desk with chair, mini fridge, microwave, and very modern looking room. Breakfast was a nice treat with scrambled eggs, sausage, biscuits and sausage gravy, and all the typical cold stuff. Shower was nice, no bath tub. Nice white fluffy bath towels. Bathroom is large enough to move around nicely and not feel claustrophobic! They have an outdoor pool and 24 hour fitness center. The hotel is about one mile off of I-95.