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    Pinnacle Bank

    4.0 (4 reviews)
    Closed 9:00 am - 4:00 pm

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    Services - Pinnacle Bank

    Mortgage services

    Personal banking

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    10 months ago

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    7 years ago

    This bank has been amazing in our business account. Tammy has been so helpful and met our every need. Thanks!

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    Brittany R.

    Thank you, Sarah, and we thank you for being a customer!

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    8 years ago

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    Kimi Ortega - Kimi Does Mortgages

    Kimi Ortega - Kimi Does Mortgages

    (4 reviews)

    Far Northwest

    Kimi was recommended to me and my wife by a friend. I'm beyond grateful and happy that we chose to…read morework with Kimi. Every part of the home-buying process with Kimi and her team was great. In our first meeting, Kimi made the time to connect with us after the 5pm hour because of our work schedules. Kimi then answered all our questions and walked us through the home-buying process from start to finish. As first-time home buyers, this was incredibly important. I always felt like my questions were heard and I was provided clear and consistent communication. Also, Kimi took the time to create several different projections that worked within our budget. Each conversation I had with Kimi showed me the level of care she had for her client's needs and that she was always willing to be transparent and honest about next steps. Throughout our home-buying process, I worked with a few people on the Kimi Does Mortgages team. Each person I connected with had the same level of respect, support, and attention to detail that Kimi provided in our first meeting. I specifically had many conversations with Lily in the later stages of our home-buying process. Lily has been a great resource to me and my wife she always took the time to walk us through all the different mortgage language and helped us to truly understand the numbers on the many documents we had to review. Lily went above and beyond to pick up the phone or give me a prompt message back whenever I had questions. We had one issue obtaining a document from my wife's work. We mentioned this to Lily, and she immediately got creative and provided us with some alternative options that helped us get the correct document. Also, I worked with Garrett a little and he was very nice. He provided streamlined communication to ensure the process was flowing on the appropriate timeline. We are so appreciative of all the work and countless hours that Kimi and her team put in to ensure that our home-buying process was as smooth as possible. When we started to look at mortgage companies, I had heard many horror stories about bad experiences, and I'm happy to report that because of Kimi and her team, we didn't run into any issues. Instead, we felt in control and supported each step of the process. Overall, if you are looking to buy a home I highly recommend you go with Kimi Does Mortgages. Her team is incredible and you will be grateful you chose to work with her.

    Would recommend Kimi, Lily, Garret and team to anyone buying their next home! From start to finish…read morethey went above and beyond to assist us in buying our 2nd home. They regularly sent updates and we're readily available and helpful any time we had questions or needed to otherwise reach them. We had a tight timeline and without their help, we wouldn't made it! Can't recommend them enough!

    Colonial National Mortgage

    Colonial National Mortgage

    (2 reviews)

    Downtown

    This business can really pull things together in a pinch and provide personalized service where I…read moredon't think larger chain banks and lenders would be able to. I have been a Colonial customer for years due in no small part to the fact that they service their own mortgages so your loan won't be sold around in investment packages constantly with you not knowing who owns the note to your home from year to year. They have been consistent with my escrow account to where adjustments were not needed as well. My main reason for this review though is that we just closed on buying a new home and used Colonial again. Things were getting shaky as to whether we were going to close on our home on time and we felt like our home deal might fall through if our closing got delayed. I contacted the company vice president John Farrell and things started flying faster than could ever have been expected by my wife and I. After a few whirlwind days we ended up closing on time and are very excited to be moving into our dream home. I don't think that if we were doing business with one of the "Too Big to Fail" banks that we could have received this kind of assistance and we would definitely recommend going with Colonial for anyone's mortgage needs.

    I cannot say enough good things about Pat Hartis - my loan officer at Colonial Mortgage. Although…read moreI live in Austin, I called the main # and was lucky enough to be connected to Pat. I had been in process of refinancing my house with another lender, but it wasn't working out as expected and taking too long, so I cancelled that loan. I was a Colonial customer - had my current mortgage with them, but my earlier experience with the loan officer assigned to me in an Austin office left a lot to be desired. I'm glad I took a chance and called the main # in Fort Worth. Pat took all the info over the phone, locked in my rate that day, had the papers sent to my home that week. She set up the closing at the nearest Colonial location to my office, where Susan Mills (the title agent) did a great job of completing all the paperwork with me over my lunch hour. The entire process, from the first phone call to the closing, took 24 days. Everything went so smoothly, and I attribute that to Pat's expertise and knowledge. I have been through several home mortgages and refinances with other properties in the past, and this was the absolute best experience I have had to date. No matter where you live in Texas, if you need a loan officer, I would recommend giving Pat a call - you can find her phone # on the Colonial Mortgage website. All loan officers are not "created equal" - Pat is exceptional!!!

    Mid America Mortgage SW

    Mid America Mortgage SW

    (1 review)

    I hope yelp isn't only being used to find food, because if that's the case then you're missing out…read more The only thing worse than packing and moving into a new house, is the loan process... or so I thought. When we bought our first home it was such a hassle that I was dreading this part, but our realtor gave us Jim M's name with a recommendation to check him out in addition to the other lenders. I didn't make it too far down the lender list before going with Mid America Mortgage Southwest. With just a few phone calls I could tell that I wasn't going to like what the other lenders would put me through and went with my gut and started working with Jim. Really nice guy!!!! In his industry, people are usually too busy to talk and when you do get them on the phone it's abundantly clear that they have other things they would rather be doing, but Jim didn't treat me like that. When there were complex issues, we got on the phone.. emails were always answered. The loan process was made easier by him and Meaghan Z. They outlined list of things I needed so I could pull it all together in one swoop and even sent a courier to pick it up when I couldn't step away from work to drop it off. Seriously, even if you have other lenders in mind, like I did, give these folks a call just to check them out and then go with your gut. You'll be glad you did

    From the owner: At Mid America Mortgage Southwest, Inc., we treat each customer as an individual, not a number. We…read moredon't just place you into a loan profile formula created by the banking industry. We use "common sense" and will help you obtain the right loan based on your individual needs.

    Pinnacle Bank - banks - Updated May 2026

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