watch subcontractors.....double ck that all promised work is completed. Get outside recommendations for any stone work

Wish I could give them negative ten stars Called them with a simple question and the guy told me i was being ridiculous. I wont even buy a pool float from them moving forward read more

if I could give them zero stars I would. i first called to see if they had pool pillows in stock. This lady answered and was down right rude from the beginning. She had no clue what a pool pillow was for closing a pool at the end of summer. i decided to go there anyway because they did have the size in stock. When I got there I asked the very nice counter person what gauge the pool pillows come in for my specific purpose. She didn't know and had the same nasty lady in the back help me. She sells pool pillows but didn't even know what they were. Again she was nasty and rude. I will never recommend this place to anyone nor will I ever return to this store. Running a business myself I would never handle a customer the way she did. read more

This place is great! I never had a pool and know nothing about pools. They helped me get my green pool blue. They showed me how to use all the settings on the filter. Every person I encountered in the store was more than helpful and extremely nice. I will never go anywhere else read more

I loved working with Ed. He was great. Service techs eh!! If you arent there they dont do anything ie: cleaning pool, hot tub etc. staff at Pinto very nice but if there is an issue you pay everytime they cone back. Liner redo was great. Setvice eh. read more

Pinto pools -The worst customer service experience, so dissapointed I am in the process of waiting on a closing date for my house. I had noticed that the pool was losing a lot of water. Doing the right thing I contacted Pinto pools to do the repair. We have used Pinto pools for all of our openings/closings and any issues that arose in the 3 years that we have owned this home. We never had any issues with their service. Unfortunately, I cannot say that any more. When I first contacted Pinto by phone they told me the service person (Michelle) was away from her desk, leave a message and she would call me back. I did not get a call back so I stopped in on my way home. Met Michelle and filled out a form to have my pipes pressure tested. I would receive a call when I was put onto schedule. I did get a call but it was not to schedule my date it was to tell me that she spilled something on the form and needed my payment information. I never did get a call to tell me when they would be at my house. Good thing I have security cameras! They came about a week and a half later(6/20). I did not receive a phone call of what they found and would not have known that they came without the cameras. two days later I called, spoke with Michelle and she told me the tech would get back to me. two days after that I got a call from the tech. my pressure test was good, there must be a tear somewhere in the lining. They need to swim the pool to look for the tear. They would do that Thursday (6/27). Instead of swimming the pool they turned It off and corked the jets and skim baskets put a tape mark on the basket to see how much water I was losing in a 24 hr. period. The tech called and let me know that this is what he did. I was losing about 2" of water a day. This whole time period I kept the hose in my pool to keep the water levels up. They came back Friday removed the corks and told my mother which I overheard on the security camera that they would be back Monday (7/1) to swim pool and fix any leaks they found, to make sure I vacuumed pool so that it was clean for them. Monday came and went. I called the office and was told I was not on schedule for the day or the week. But they would try to fit me in on Wednesday of next week(7/10). Please remember that this is all going on while I am packing my house for a move to another state trying to fix everything for the new homeowners so that they are not faced with any surprises. I felt the tech was doing a thorough job, I feel that they need better communication and scheduling. I FELT VERY OVERWHELMED. I mention my frustration to my husband who is out of state. He decided to write a review commenting on how long the process was taking. Wednesday morning(7/4) at 8 am I got woken up to a very angry phone call from Michelle at Pinto Pools. She YELLED at me about the review called it "malicious & slanderous" and told me they were going to sue us over the review and that they would not be coming to fix our pool or do any other work for us in the future and hung up. So of course I call my husband and told him what was said then I hung up and read the review. It was none of what she accused. The point, I am disappointed with how I was treated. Appalled that after they read the review posted by Jeff Tabachnick that they felt the best course of action was to call me on a holiday morning at 8 am and yell at me and threaten me. read more

Terrible experience. Was looking for someone to close my pool knew they were local and have been in business for years so I thought it was a safe bet to have them close my pool. The workers did a good job. But I guess the service manager Michelle needs to learn how to do a better job of communicating with clients. When I called up I was told I was being emailed the contract nothing further and that they were coming that Monday. That Monday I chose to call just to see when they were going to come and was told I was supposed to fax the contract back then they would put me on the schedule. This was never communicated in a phone conversation. So I faxed over a copy of the contract and she was trying to get me on that day which I already taken off of work for. She said she could not reach the workers in this day and age you're telling me you can't reach your workers?! So she never called me back to let me know if she could squeeze me in. I called back two other times to see if she could give me an idea of when or if they could come. Finally by noon I went out because I have an emergency she called me to say that they were on the way. OK great thank you for squeezing me in. The workers did an OK job they did not close off any of the lines, everyone we've used in the past has always close the blinds so you don't get bugs making nests in your pipe lines or water or freezing. They also seem to have lost the pressure gauge on my filter. Basically my husband spent 45 minutes after Pinto's was here tying up loose ends. I believe my husband's exact words were "What the @&$" did I pay them for...!" Then they finally charge my credit card and it was more money than stated. When I called up Michelle said that I the cover was a solid cover and I told him it was mesh. I never said it was mesh I told her it was a solid cover with mesh drainage. Very expensive and they do the bare minimum. The next test will be next year... if we open the pool and it's clear or if it's riddled with algae. We have an opened it and it has been clear for about seven years. Buyer beware you can definitely make a better choice than Pinto's for your pool. read more

They do offer a service that is available from other sources, but they do an excellent job. Beware overcharging (likewise with others, I'd assume) for chemicals... read more

We just had Pinto do a liner change in our pool. We are so happy with their work. Ed was so great to work with. He was took time to show us all our options when he gave us an estimate. The price was very fair and the work was exceptional. We have used them for water testing, chemicals and repairs in the past and have always been happy. I would definitely recommend them. read more