We had used them for about two years with no problems but in 2016 we did have some issues in…read moreregards to getting in contact and keeping appointments which was very stressful. We filed with BBB and they even couldn't get in contact with them. Thankfully almost a year later the issues are resolved and they apologized and got our stuff done. Still think they are a good place but this why I am only giving them a four.

Very pissed isnt the even close to how I feel right now! In October of 2021 we received a tax…read morenotice that we owed over $3500 in back taxes from 2018. We immediately got a hold of Connie at Rogers Bookkeeping and spoke with her about the issue. She explained she would file an amended return for us and that we would not have to pay in. In January of 2022 we received another notice. Again, reached out to Connie who told us that she filed the amended return and that she would mail me a copy of which I NEVER RECEIVED. I filed my 2021 taxes and received a refund that was significantly less like $3500 less!!! Mind you this was taken straight out of my taxes of which I definitely needed! Contacted Connie no answer, left messages with the receptionist, ask for a return call, NOTHING NO RESPONSES!!!!! My ex attempted to contact her with no responses! Ive checked the IRS website which states that they have not received an amended return....its August...6months has passed!!!!! I had no choice but to file a complaint with the BBB!!!

The girls that work here are so nice and personable. They will take the time to explain your…read moreinsurance to where you can understand it and know what you're paying for. Between receiving notifications from the office, corporate mail, and even my statefarm app, I'm always able to see what's going on with my policies.

I would not recommend Jon Hannah or his office. He is not trustworthy and will lie to cover…read morehimself with State Farm. When I was told by his office that my business was covered, I called State Farm home office and they could never find my application or anything on my business but a vehicle. I had no insurance for almost a month before I figure it out.