I could not be happier with our experience. The owner is as sweet as he can be and the bikes had…read moresuch comfy seats. If you're reading this review then youre a smart researcher. We researched champagne tours in Reims and the costs were astronomical. We looked at uber and taxi options which were equally price gouging. We are an active couple so we looked into renting bikes to travel around Reims. It was so much fun! And pretty easy to get around with all the bike lanes. We emailed the shop owner and requested a reservation in French (using Google translate. Lol). He asked for our heights and reminded us it was cash only. He told us he would meet us at whatever time we needed. We took a cheap train from Paris to Reims to spend the day at arrived at 800am and he was waiting for us! He adjusted the bikes for us, offered us helmets and bike locks and we were off! He showed us the cell phone number to call if we had any problems. Half way through our day my bike got a flat tire on our way to a champagne tour. Here's what happened next. We left the bikes locked at a cafe and walked to our tour which was only a 20 min walk. This sweet guy not only fixed our bikes but transported the bikes to where our tour was so we didn't have to walk back!!!! HOW. FRIGGIN. NICE. IS. THAT????? A bike rental place cant guarantee you won't experience a flat tire but what they can do is what Manu did and fix the issue in less than 30 mins. I would definately recommend this company.