Have you ever had a customer service experience that left you speechless.... I did!…read more Christian Brothers Automotive (Concord) is heaven sent. I recently hit a pot hole downtown, that knocked my car out of alignment a little. I started a Google search, but there were so many reviews & companies to sort through. I asked trusted Auto Shops for references & I finally struck Gold...Christian Brothers Automative. They had the highest, most consistent reviews that I found. In my mind I thought that this place is too good to be true. I called the 1st 1, they were friendly, but booked for about 2 weeks. I called the Concord location & explained my situation & they were able to squeeze me in today. They were very professional, knowledgeable, & friendly, & I felt confident in my decision. Today's the day! As a female, taking your car to be serviced can often be a stressful experience. Some places like to take advantage of females.. but luckily, I know a few things about cars. I pulled up to Christian Brothers Automotive & I was impressed by the outside, but what awaited me on the inside was even better. The inside was nice & welcoming, & the employees were so professional & knowledgeable. They listened carefully to my concerns & explained the process. I was immediately put at ease. The ambiance was nice & all, but I was here for the service! How did they do... Absolutely amazing! I received texts during the process, updating me on my service status. Once my service was complete, I came to the counter to ck out & they turned the screen around, showed me the picture of my car in the service dock, then they showed me the before & after of my car alignment service. I was impressed beyond words! I take my car to BMW for service sometimes & they have never shown me anything like this before! They even sent me a service link w/my vehicle report & the pictures. This was so comforting, it's one thing when someone tells you a job is done, but it's another thing when they show you the job is done. As I walked to my car, I thought to myself: this has been 1 of the best Auto Service experiences that I've had in Charlotte.. - polite professional staff - award winning service - clean restroom & waiting area - full service report w/pictures & then I opened my car door... there was some delicious chocolate chip cookies on my armrest! The cookies were a nice touch, but it was the message on the cookies: Do unto others as you'd have them do unto you! I was so touched that I went back in w/the cookies & complimented them on this 5 star touch & offered to get them lunch & they said "Thanks, but you don't have to do that, your expression is enough." Wow... just wow. This business truly lives up to it's name & reviews! If you're ever in need of a 5 star Auto Care, visit Christian Brothers Auto (Concord) & tell them I sent you!

I originally booked this appointment based on the positive reviews and called beforehand to confirm…read morethat my vehicle could be diagnosed in a timely manner so I could plan transportation accordingly. The appointment was scheduled through my warranty company for an electrical issue involving my car's radio volume. I arrived at 11:15 a.m. and chose to wait at the shop because I had already missed a day of work and had taken an Uber from 45 minutes away. I was told the diagnostic test would take a couple of hours. By 3:30 p.m., I still had not received any update on my vehicle. I noticed my car had been sitting for some time, and when I asked what had been found and whether I could review the diagnostic estimate being sent to my warranty company, I was not provided any clear information. After asking multiple times for an update and a timeline, Matt, the store manager, became condescending rather than addressing my concerns. The owner, Jade ("J"), then joined the conversation. Instead of providing answers, he appeared unsure of the status of my vehicle and had to ask his staff what was going on. He then asked me to step outside, despite the fact that I had remained calm, respectful, and was simply seeking information about my vehicle after waiting for several hours. Outside, the owner stated that he felt "uncomfortable." I found this troubling, as I had not been loud, disrespectful, or confrontational. As a black man this is definitely not ok. Rather than acknowledging the lack of communication, the wasted workday, and the inconvenience of being without transportation, my concerns were dismissed. The conversation became more uncomfortable when the owner raised his voice. I calmly asked him not to do so, and although he later apologized, the overall experience left me feeling disrespected and unwelcome. My frustration was never about the repair itself. It was about the poor communication, lack of transparency, excessive wait time, and the way I was treated when asking reasonable questions about my vehicle. Based on this experience, I cannot recommend this business.

If you need a mechanic, ask for MATT!! This guy was exceptional and very knowledgeable of the task…read moreat hand. Matt was extremely punctual when coming to work on my Jeep. His prices are more than fair. Matt is the first mechanic I've used since moving to Charlotte and he will forever have my business. The best part of all is that he's flexible & mobile and comes to you.

From the owner: Best prices in town. read more

FLAGSHIP* SHOP SERVICE * Flagship Meaning - A product or…read moreservice that is functional, beautiful, perfected over the years By Andrew Laboy April 3, 2026 Integrity, commitment, honesty, and customer service. These qualities are the facets that reinforce my trust and brand loyalty. For the past decade, despite living 45 minutes away, I've preferred driving or towing my car there instead of using a nearby mechanic. Even on the most hectic of days, the front-desk staff always welcome you with a cheerful smile. The BOSS, Howard, is very kind and will recommend only the necessary actions that you must take to fix or maintain your car. FROM THEIR OWN WORDS: Fair Repair Auto Care is dedicated to helping our community keep their vehicles running smoothly while saving money. We understand how essential your car is for daily routines, whether it's taking children to school or commuting to work. That's why we're here for all your maintenance and repair needs--from oil changes and brake service to engine and transmission repairs or replacements.

Make sure you know how much these guys are going to charge you for service because they won't tell…read moreyou. I left my car there and they said they would look at it then charged me $500 for a service I didn't even ask for (diagnostic test) and kicked my car off the lot saying they did not have space to look at it any further. Seems like a scam shop to me Disappointed if I could give zero stars I would

Excellent service with a smile. Knowledgeable staff. I recommend this business for auto repair for…read moreforeign and domestic.

My daughter's alternator stopped working. My husband used to be a mechanic, so he started…read moreresearching the job. We are 3.5 hours away and it requires removing AC lines to get to it, so we opt to take it to a shop. We take it to Christian Brothers to have it replaced. They quoted $2500 to do the job which my husband stated was very high. We called a different shop and asked for a quote. They quoted $1300. As we were discussing towing her car to the new shop, Christian Brothers, stated they would match the new quote. While we were suspicious about this, we accepted. They called the next day trying to say they were worried they would break the AC line removing it and wanted my husband to approve a $700 increase to the quote, just in case. Nope. He gave them multiple suggestions on how to remove it without breaking it and told them to call us if they did break it. They didn't end up breaking it. When we got the bill it had unapproved charges on it. They did remive them after we pointed them out. Fast forward 4 weeks later, her car starts acting like the alternator is failing again. We have it towed back to the shop. We only took back there since they did the previous work and it was under warranty. Now apparently the crank shaft is leaking on the serpentine belt causing it to slip. They quoted us $1000. We just got the bill and again it was more than the quoted price and not just a little bit, $500 more. If it wasn't for my husband's car knowledge my poor daughter would have been taken to the cleaners by this shop. I don't want anyone else to have to deal with this.

Very polite and honest. I had a 2008 civic with a bad ac compressor and they quickly diagnosed the…read moreissue and were upfront about the costs and options.

For months we had trouble with the trunk lid popping open on our Honda Accord when we'd go over a…read morebump or railroad tracks, and it was difficult to get the trunk lid to stay latched. Finally we had to use a bungee cord to keep the trunk lid down. We took our car to Paul's Automotive and they were able to order and install a new latch and now we are happy to be able to use the trunk without fear of it popping open. Paul's Automotive is a place to go for a lot more than an oil change or a "Check Engine" light. They definitely can take care of all your car care needs!

10 Minute Oil Change my a$$. I waited for 30 as the 2nd person in line without a Hello or we'll be…read moreright with you or sorry this taking so long. They knew I was there because they kept looking at me making the whole thing even worse. I left and went over to Strickland Brothers 2 mins away who was cheeper and kinder.

I believe this is the nicest group of mechanics I have ever run in to. They helped me with my car…read moreso I could feel safe driving it. I had a engine light and a tire pressure lights for 3 of 4 tires. They were honest with the diagnostic and I ly fixed what needed to be done. Throughout my time waiting they were all professional, courteous, and extremely accommodating. I appreciate when they take the time to explain what they see. I was not over charged for the services. They actually told me up front what the initial would be. Thank you! This service location does oil changes while you wait in your car! They have a full service repair shop as well. Chuck is installing a new engine into a car! They really do it all. You really should check them out. I will continue to go to Express Change and Tire Engineers for many years to come. Thank you all for taking care of my car.

A very honest auto repair shop .. very fair priced I highly recommend them !! Check them out, a…read morenice family and friendly business ..

Great service, communication, and the repairs were completed in a timely manner. I felt like the…read moreprice charged was very reasonable. Overall we had a wonderful experience.

Hidden in a newish storefront on a busy street is Concord Auto service center. My sister got her…read morecar inspection here and remarked on the "honesty" of the service staff. As someone who has been flimflammed by mechanics before... It's great to see some honest businesses thriving and providing quality car service.

Have done business with Concord auto service center with multiple family vehicles since 2010 and…read morewas always satisfied with thier work and prices. Recently took my chevy truck for ac service and repair if needed. Got a call and was told needed new hose with cost $531 and i approved it. Went to pick get the truck and cost was $780. They charged diagnostic, two freon recharges and twice the price of a NAPA hose. I now know this is not the same ownership, management and mechanics that I was pleased with originally. They apologized for the mixup.

Great, honest people…read more I've had my axle replaced, engine repaired, oil changed, etc. They don't overcharge, they're fast, effective, and very personable.

I called Almar and spoke to Frank about installing a remanufactured engine in my 1995 Ford Mustang…read moreGT V8. After I had it towed to Almar, Frank called me back & asked if I had seen the car, which was strange since I bought it new as a retirement gift for myself in 1995 just before retiring from the Marine Corps. Frank said that the car had a broken mirror and a bad tire, etc. Basically, he refused to install an engine. I asked Almar to install an engine, not tires or mirrors. I guess my car didn't meet Frank's standard. Another dealer will install the engine for $900.00 cheaper. Thanks, Almar.