I used to visit the Pittsburgh area quite often for work and always stayed along the Parkway, closer to the airport; but haven't been there in over a year now, so I decided to stay downtown so I could enjoy being in the city and walking to fun places to enjoy. When looking for places to stay, I chose this Marriott as it was relatively easy to get most anywhere from it. Checking in was great... I got there early and they were able to accommodate me and provided a decent check-in experience. When I walked into my room, the first thing I saw was a disheveled bed skirt, but the bed and rest of the room looked OK. The bathroom was pretty decent, as I didn't see any mold or dirt around the various normal areas, like caulking and corners. But the bathroom's toilet wouldn't flush without holding the lever down for about 15 seconds. The HVAC was decent and kept the room comfy. It also wasn't too loud. The bed was just 'ok' as it wasn't as comfy as I would expect, like it might have been worn out. The TV worked fine, but streaming didn't offer Pluto, which I absolutely love, especially in a hotel. So, I used my Amazing Fire Stick and accessing the back of the TV was easy, but typical to Marriott properties, they have that absolutely stupid splash page on their wifi, which VPNs and these Amazon Fire Sticks don't typically like (hint, get rid of them, they serve no purpose), so I used my phone's hot spot feature while in the room, which was ridiculous. I don't believe in hanging my towels for re-use and I want daily room refreshing. And since I typically am our, working during the day, I expect the room to be refreshed by the time I return. So, when I came back around 5PM to see that my towels were still on the floor I was very disappointed. Yet, my last day there, which was the next day, I had Teams meetings in the morning which I took from my room. All the while I'm on the Teams calls, housekeeping came around a few times to knock at the door, this started at 8AM. Why weren't they this overzealous the day before?!?!? Ridiculous. The shining star at this property, when it comes to service, was the valet... they were all GREAT! Offered some of the best, most sincere service I've ever had from a valet. They even had my car ready for me on my check-out day, even though I didn't call ahead for it. The rest of the stay was just 'ok' and this is the second Marriott property in a row I've been to where the fire alarm was activated. The one last week I heard and it was annoying and (of course, as usual) it was a false alarm. In this case, I'm on the 21st floor, I come to the elevators and another couple is there pressing the button to call the elevator and nothing's happening, so they use the house phone and find out someone activated a false alarm on the 14th floor which deactivated the elevators - ridiculous! So, I walked alllllll the way down the stairs from the 21st floor! I wish hotels would compensate guests for false alarms because I truly feel smoke/fire alarm activations can be managed better than they currently are - I'm thankful my half-disable wife wasn't with me, she never would have made it down all those stairs. And to all you who falsely activate fire alarms in hotels, you're horrible people. Would I stay here again? Probably, it wasn't that bad. But the Marriott on the Parkway (PIT Airport Marriott) is still my fav in this area. read more

Pittsburgh Marriott City Center - Hotels Near Me - Pittsburgh, Pennsylvania

4.5 stars. The Marriott City Center is located right across the street from the PPG Paints arena where the Penguins play. My husband and I stayed at this hotel one time. I had made an online reservation for a Friday evening to Sunday morning for $246 total, which did NOT include the cost for parking in the garage. Employees at the front desk spoke nicely with us. Our room was clean, stylish, and in good condition. The bed felt comfortable, the shower had hot water and good pressure, and the television worked. We did notice that the window panes shook when the wind outside blew. We did not use other amenities such as the Internet, restaurant and bar, health club, meeting rooms, business center, and gift shop. Please note that you may bring a dog or cat for a fee. read more

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Phenomenal service and hospitality! The breakfast buffets were outstanding! The omelette station person was extremely friendly! Right across the street from the hockey arena. read more

Pittsburgh Marriott City Center - Omelette w/ hashbrowns and bacon - Hotels Near Me - Pittsburgh, Pennsylvania

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I've stayed at more Marriott properties than I can even remember. But this one will stand out as one of the grosser ones I've visited. I was only there for one night, love the proximity to the arena, that's about all this place has going for it. Otherwise it is very dated and based on the cleanliness of the elevators, not well cared for. My room seemed clean enough but I arrived late and was out the door early so I didn't investigate too much. A colleague who lives in the area said she was surprised to find that the hotel was open. Apparently it had been closed for years. Back to the elevators, every elevator I rode was covered in some kind of sticky gunk. Looked like a soda bottle exploded on them or something and no one could be bothered to clean it. At first I thought it was just one of the elevators but on subsequent trips up and down from the lobby, it was clear that this was an issue on multiple elevators...the pics I took don't show it well, but it was gross. My attitude is if the public areas of a property are in bad shape, the behind the scenes conditions are probably worse. Doubt I'll be back. read more

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Came to the Pittsburgh Marriott City Center for March Madness. The hotel was our basketball team's hotel - go Golden Grizzlies! The hotel is right next to the hockey stadium, so it is perfect if you are in town for an event at PPG Paints Arena. Valet was easy and only $10 more than the self-park option. Inside was a little underwhelming. To the right is the hotel's bar, Crafted North. To the left is the lobby. The hotel had March Madness banners and our teams logo throughout the lobby to celebrate us being there, so that was great. The staff who checked us in had a problem finding our reservation. It was found eventually and he upgraded our room because of the mix up. So we were on the top floor - 21st room. Elevators are slow and clunky, especially when you are coming up and down from the 21st floor. Our room was fine - clean and comfortable. The bathroom was updated while the room itself was not. We had no soap in our room and asked for some to be brought to our room but it never came, so when we were downstairs we asked for some. The bed was not very comfortable - too hard for my liking and the pillows were like pancakes, totally flat. Our TV sound was not working, so we unplugged the TV and re-started it and the sound worked. There was conjoining doors to the room next door and I could hear the TV in the next room. I checked the door and sure enough our adorning room was not locked! I could also see the door cracked of the door next door. Safety issue?! The deadbolt didn't latch and only the tiny door handle lock worked. So be safe Yelpers! The Crafted North bar was good - some different and unique food options, along with a full bar. Staff were running around and working really hard, especially dealing with us basketball fans. The tomato soup and nachos were delicious! Our university hosted a pre-game event in one of their ballrooms and it was great. Food was awesome and staff made sure dirty plates were cleared and food was replenished. The room itself is much like the hotel room - lots of warm outdated colors like browns/reds/yellows. Walkable wise there is nothing extremely close. The stadium seems to be the biggest and closet thing to the hotel. Tried to find a place for breakfast and had to walk about 10 minutes from the hotel to find somewhere. Not many restaurants either around the stadium or other attractions. read more

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The room is really dirty... rings of dirt & mold in the shower. Dust and grime everywhere honestly read more

Pittsburgh Marriott City Center - Hotels Near Me - Pittsburgh, Pennsylvania

Where to start....the room was completely disgusting. Very dirty and looked like it was only "walked through" by housekeeping. We stayed for two nights in the same room and asked for housekeepingmake the bed and bring new towels while we were out for the day. When we returned neither things were provided by the hotel and I called the front desk for them to apologize and say they would at least send towels up to our room, we waited over 30 minutes and no towels were brought up to us so we went to the front desk and they offered us free breakfast and stated that it was a third party that cleans the rooms so it isn't their fault. Not to mention when staying here be prepared to pay an extreme amount of parking fees. We stayed for 2 days and paid $100 in parking at the garage for the hotel on top of the cost of the over charged room. We will never stay here again. Shame on you Marriott! read more

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The whole hotel smells like pot. The elevator, my floor and the parking garage. Maybe I'm just unlucky they have an inconsiderate guest... The valet in the morning is hard working. The one in the afternoon is on his phone and gives you an annoyed look when you tap his window to ask him to help. Both times I dealt with "Larry" (on his shirt), he wasn't pleasant and didn't want to be bothered. I didn't have a full stock of supplies. No big deal but they weren't refreshed the two days after checkin. My tissue box was replaced the second day... My room smelled the first day. It wasn't a funk, but a faint recognizable smell... my guess it was weed now that I've been here a few days. The in hotel restaurants are slow. I went for a second time because I was tired and didn't want to leave hotel and no one was there to seat me or was paying attention. Sat for five minutes and decided it was worth walking because I was more hungry than tired. Individually, I can ignore any one of them. Collectively, it's a BIG warning sign of hidden problems and there are plenty of hotels in the area... Marriott brand if you're frequent customer looking for points (like me). There's still one more night... let's see if I change my mind. The only highlight was the hard working valet in the morning! --next morning--- Thought I'd sleep in but swear that my door opened and closed. A little after a gentle tap that asked if I needed anything. Ok, no big deal, that's why I put safety latch on because it's happened to me before but I didn't hear knocking and I was in the shower... so I learned to use safety latch. It was 9:am so it's a reasonable time to knock. Then I noticed during previous refresh, they gave me two lotions instead of conditioner. Again, no big deal ... taken alone. So no conditioner. ...and the water was lukewarm but at least it wasn't cold. Also, not unusual, at around 1000, I've experienced that too from morning rush. As I was leaving, I realized they took my change from the vending machine. Again, no big deal because I usually leave that as -part- of my tip when I leave, I do like to keep it to use at the vending ma machine though. I know, don't leave money out, so that's on me too.... Easy to mistake as that's the tip of the day... but almost always, they leave it unless I put a note. Again, any of these taken alone or in various combinations is fine... BUT ALL of these over a course of one stay? read more

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Was here recently for a business meeting for a few days. The location is not the greatest but it's fine. The hotel itself is a bit dated. The valet service is spotty, when we arrived there was no one to take our car for a bit. Apparently, the service is outsourced to a company not affiliated with Marriott. The room itself was fine. AC worked well -- important to me, and the bed is reasonably comfortable. The Internet in the room was not the best, but functional. The biggest issue was that the first two days I was here, there was virtually no hot water in the shower. I know the hotel was completely full because of the Steelers game, but this is unacceptable in my opinion. Decent view from the room. read more

We are on the street side of the 18th floor and it could not have been more noisy. Airplanes, trains, road traffic as well as people fighting in the hallways. The restaurant downstairs was........ can I say horrible for dinner. Had the pulled pork mac & cheese, which could not have been worth. Mac & cheese was bad and pulled pork taste like it came from a GFS bucket a week ago. Pastrami sandwich was just deli meat, canned sauerkraut, but the bread was nicely toasted. The honey drizzle cheese bites tasted like pimento cheese mixed with jarred, red peppers and wrapped in cornflakes. Very, very disappointing. At our table someone got the affiliate cheesecake and chips. Was not worth taking the leftovers. The drinks were OK but a very small selection overall. Will not ever come back. read more

Summary: 1) 2 calls and 2 hours for xtra blanket I called front desk for 2)tough wings & watered down ranch dressing + 2 bartenders ignoring us while they tended to 4-5 @ bar, who were already served 3) I paid xtra for the concierge lounge & 6/18 not stocked & scraps left, except bottled water (adding pics) 6/20 no hot breakfast @7am, told chef didn't show and manager cooking so went out for breakfast 4) very dirty/sticky & trash on elevator floors. Been here before & every visit consistent declined in quality. read more

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It's the digital age, yet unbelievably, there was not a single USB port in our room. Additionally, the "business center" consisted of two computers that did not work, and the front desk told me this was an ongoing problem when I asked when the computers would be working. So bring plenty of USB adapters and your own laptop if you plan to do any work in this hotel. Beyond that, the staff was friendly, and the rooms were clean. There were hockey and baseball games happening, so the bar was poppin. read more

Location, location, location to PPG Arena is the only reason to stay here. Well, Staff is friendly so that is another reason. Rooms are overpriced based on quality. Two of us stayed 3 nights in room with two queen beds. Here to see two hockey games. The concierge lounge is disgusting, worst decor/cleanliness/offerings in the Marriott brand. Rooms are filthy from floor to ceiling. Elevators are rickety. Bed is comfortable but flimsy pillows and sheets leave more to be desired. Worn and stained furnishings force you out of room for as long as possible. Only reason to stay is proximity to arena. Management needs to do better. Owner needs to invest in overall. read more

Our stay was July 4th weekend 2023. Some staff at check in/out seemed overwhelmed like they did not want to be bothered, only 1 staff member I felt was the most friendly and had the best customer service, I wish I could remember her name (she was maybe 5' African American with long braids). The man with the longer blonde hair, possibly the manager, seemed the most stand-offish and rude to both customers and the staff. Decent rooms, spacious; but the air conditioning did not work very well. The rooms were a little too warm for comfort and it was so humid that the sheets felt a little damp (our thermostat was set to 60, and it was still warm enough to sleep without a blanket or even the flat sheet. We were missing a coffee maker, we called and asked for one but was never brought up. Bathroom was very very small and did not have an air vent to help with steam or even those yucky bathroom smells. They do have a larger shampoo, conditioner and body wash inside the shower on the wall so that was nice, because the photos did not show that.. but no lotion. Parking garage is attached to the hotel with elevators to the lobby. It's cheaper to pay the garage fees if parking overnight and not going in/out of the garage multiple times during your stay. read more

Hotel is in a great location but a little dated. Rooms need a refresh. Bar and restaurant have erratic service and hours. Parking is expensive!!! read more

Room was run down. Wallpaper peeling. It looked like they started to pant the room and didn't come back to finish?? Mold on bathroom walls. Very disappointed considering the cost and it being a Marriott property read more

Great hotel. Friendly and courteous Valet. Clean lobby. It's got more than 20 floors, so if you enjoy high rises. Great gym, pool is clean, nice men and womens saunas. Great rooms, I got the King standard. the bathroom has a tile walk in shower. Pillows and sheets are super comfy. Closet space good. Iron, board for iron, hangers included. Modern flatscreen, great desk, pretty mid sized fridge, plenty drawer space, Heater and AC unit work well it's a PTAC style with wall thermostat. Plenty of night stands I got 4 in my room. Customer service is professional and friendly. They have a restaurant/wine bar running late til 11pm! Overall Im happy with my stay read more

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I have to say I was not impressed with this hotel!!! First off it is so dated and needs a serious remodel!!! Im talking new mattresses, bedding etc. even the rooms need updating. Me and one of my family members stayed here one night because we were going to the Steelers game. We stayed at an Airbnb for the first 3 nights we were in the Pittsburgh area and bought some food for the house. We had some leftover and some of it had to be refrigerated. So we put the refrigerated stuff along with drinks in the mini fridge in the room before we left for the game and when we got back all of that stuff was warm room temp and discovered that the damn thing wasn't even working!! That made me so mad because we had to throw all of that food away!! That is unacceptable. I would not come back here I rather stay in an Airbnb than this dump!! Such a waste of money. read more

I stay in a hotel 150 nights a year. 100+ of them are Marriotts. This is the grossest one. Old and gross. We had hot water in the evenings only for 3 days. 10 years ago this was probably a very nice hotel. How Marriott still calls this a Marriott is beyond me. I'll be surprised if this is still a Marriott a year from now. Nice time I come though I'll bet money it's an Oyo. read more

My check-in there started off with a terrible discovery that I had left my wallet in a cab on the way there. As I started to freak out, the employee who was helping me with check-in calmly got on the front desk phone and tried to call the cab company to assist, which was really kind of him. (Of course, we couldn't get anyone to answer the phone. But that is another story that ends with me making about 10 calls and finally (and happily) getting my wallet back hours later from my driver.) After taking a break from my check-in in the lobby to make some calls about the wallet, I was able to get checked in to my room via another employee who was able to use the remaining ID/credit cards I had in another part of my purse. I was really grateful for the flexibility because not being able to get in my room would have made things way worse at the time. I wish I had gotten the two employees' names so I could thank them in this review but I didn't think to do it while in my panic mode. Once I got my wallet back and attended the basketball game across the street I had traveled to attend, my experience with the hotel continued to impress. Ron Gilbert is such an asset to that hotel and made me feel welcomed and cared for like family. The gentleman who ran the concierge lounge breakfast (unfortunately, I didn't catch his name in my short stay) was exceptional, too. My room was quiet, spacious, and clean. It is the old-style Marriott room with the exception of the bathroom, but it didn't look worn out or dated. The hotel location is fabulous -- perfect for events at PPG Paints Arena. The bartender/waitstaff at the restaurants handled the NCAA crowds perfectly and were very attentive. Thanks to the entire hotel staff for helping me out and treating me so well. read more

What a hole! The worst Marriott I have ever been in. We were there for a 3 day conference in which some had AC, most didn't. Some people were lucky enough to have soap, some didn't. Dingy and clearly dated. No floor security, so anyone could walk in and go to any floor. Food was horrible and we ran out. No garbage cans anywhere, I guess it just stayed where it was. Served warm water bottles, no ice or cups. Lunch was served with water only, no other kinds of drinks. Let's not even discuss the sandwiches that we're served that looked like cat food. read more

A hotel on the rebound. But, still - HELP - the hotel needs help. Whether it is a full remodel, or a rebrand, this Marriott just feels off. Decent location in downtown Pittsburgh next to the home of the Penguins, but the interior feels dated and worn and the rooms are in need of a serious upgrade. It looks like the bathrooms received a partial remodel, but the rest of the rooms are tired. Plus - the beds were not up to the signature Marriott level of comfort. The staff were friendly and the lobby bar was surprisingly good. Morning breakfast bar was fine - but same faire each day, so a bit tiresome. Won't stay here the next time I come to Pitt - but that shouldn't dissuade you - decent value for a decent stay. read more

Pittsburgh Marriott City Center - Stuffed animals not included. Lol - Hotels Near Me - Pittsburgh, Pennsylvania

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Burrrrrrrrr if you want to freeze your a$$ off in the shower! stayed 3 days for work, and all mornings, the shower, bathroom sink, anywhere there was water was incredibly frozen! I was told by the desk, run your water for 15 or a bit longer, and it should warm up....Hmmm yeah nope! Little inconvenient. I'm not a big fan of frozen showers....or ice baths! If you like that then the Marriot should appease you just fine! Otherwise, i'd stay somewhere else in the city. This place was gross too, if they have no hot water, how the heck do they clean anything? Eek.... read more

We were in town for a familly wedding, visiting Pittsburgh for our first time. The reception was held at the hotel. The hotel was easily located and within walking distances of restaurants. Even though we did not go to the Arena, it was right next door. We used valet parking which was convenient. Starbucks was accessible without leaving the building which we appreciated. We enjoyed the bar in the lobby as a place to gather. The front desk staff was very receptive and courteous especially Kyra. We were grateful for her attention and assistance. Appetizers and food for the wedding were amazing! read more

I made a reservation at this Marriott because it was across the street from the PPG Paints Arena and I was in town for a concert. I arrived at the hotel 5 hours before check-in anticipating that I would have to check my luggage. Instead the staff at the front desk were able to get me access to my room without any issues. The room was very clean and comfortable. It was great being able to walk across the street to the show. I highly recommend staying at this Marriott when in Pittsburgh. read more

This is the worst hotel i've ever stayed in. Our room key kept not working which required 4 trips to the front desk. The last night when the room key wouldn't work, the night manager William said there was nothing he could do to help us and no one he could call to get us into our room. I had medicine in the room that i had to take so i don't know what he thought i was going to do. He said he couldn't leave his desk and there was no one he could send up to let us into the room. Finally, my husband noticed there was an employee working in the restaurant and he asked William if he could give the master key fob to the employee to let us in. At first he refused to do this and incredibly kept saying there was nothing he could do to help us and no one he could call. My frustration level was going through the roof so he finally gave the master fob to the restaurant employee- the fob didn't work. After a back and fourth with William another fob was found and the employee let us into our room. I cannot emphasize enough how awful this hotel is. This arrogant, incompetent and unhelpful night manager should be fired immediately. Save yourselves the aggravation and don't stay here read more

I booked the wrong date by mistake and tried to cancel less than 12 hours later and they wouldn't refund me.

Nice restaurant bar area. Terrible staff for event space. Unorganized. Unprofessional

Stayed the weekend with my partner, could not have asked for friendlier staff and service. Room was clean and well appointed, and the view was stunning. Brad at the front desk in particular was incredibly kind and helpful. Would highly recommend to anyone staying in downtown Pittsburgh. read more

Personal items stolen. Items accidentally left behind but staff deny finding items. Housekeeping staff and management are confident if items are left in rooms they are found prior to the next guest checking in. I guess they just disappeared. read more

The staff at check in on 11/2 was completely incompetent. Worst Marriott experience we have had in a while. There were 4 people at the check in desk and it took over 10 mins for anyone to acknowledge us. With ambassador status we are used to getting late check out. You would've thought we were speaking another language when asking for the supposed "perk" of status. The hotel itself is dated and trashy. Not a good location if looking to get to downtown or sports stadiums. Overall do not recommend, spend your money or points elsewhere. read more

The parking situation is horrendous. They use a 3rd party valet. There is 1 guy staffed and we waited 30 minutes before he came around and said we had to drive around and come back as he couldn't move the 20 cars in front of us by himself. You can park in the parking garage they have, but the yellow bar for the height warning scraped the top of my mini van. I have no roof rack or anything, and it scraped the whole top of my van. My mini van is less than 6ft tall. They have no handicapped parking in the front or rear of the bldg. The halls when you get off the elevator to go to your room are hot and humid. No air whatsoever in the halls. read more

This place was hot as F* CK My whole group couldn't sleep because it was so hot and we're from arizona. It was VERY uncomfortable and we're here for 5 days! The front desk said the whole building had the ac off because it was cold outside. We have a person in our group on the 18th floor and her room has cold air. Ours was the 14th and it was blowing HOT air. the front desk said that IMPOSSIBLE, and they sent someone up twice and they didn't do anything. The first night they told us to open the windows. the 3rd night everything was still the same hot as crap we haven't closed the windows since we got here. We asked the front of they had any fans and the girls at the front were no help. one girl looked at me like i was a pile of shit on the floor, and the other girl wouldn't even look up at us just talked to us staring at her phone and apparently she was a manager. this was ridiculous. just find another hotel . read more

First impressions are everything. Perhaps we hit them at an exceptionally busy time, but there really didn't seem to be enough staff to manage the influx of customers during our check-in process. When we pulled up, we couldn't figure out whether it was a valet-only situation or if we should self-park. I left the car off to the side since there weren't any spaces available...and went inside to check in. There were a few people working behind the desk and the line wasn't moving too quickly. Too bad for you if you chose the wrong place to stand...because someone will inadvertently jump in front of you - regardless of how long you've been standing there. Sadly, people need to be corralled. When I finally got to a person at the front desk, it was very quick (because I used the app check-in ahead of time) - but I wasn't given any information about the property, parking...etc. I know...it's not brain surgery...but it was my first time at this hotel and I wasn't told about my concierge benefits (which I had since I'm a platinum marriott snob...but it was a weekend night...so no concierge anyway!....)...and...more importantly...parking. We figured it all out, but it was a stressful cluster after a long-ass drive from Nashville, TN. The room was nothing exceptional...just a regular room. The bed was comfortable; an improvement from the Courtyard Marriott that we stayed at earlier in the week. We were only there for one night...so if it wasn't for the lousy check-in process, this might have been a better experience. read more

Amazing rates for its location in the city. This Marriott puts you in walking distance of basically the entire downtown area, and about a 20 minute walk to Point State Park. We did a weekend here at $95/night which is an absolute steal for the quality of this hotel, and we really enjoyed taking full advantage of its views of the city. Pool and exercise room are in nice, clean condition as well. There is also a sauna which is a neat plus. Parking under the garage is super convenient and rather affordable when compared with other locations in town. The only confusing part was the WiFi, as it's the access code login is kind of hidden at the bottom of the page, otherwise you have to pay $7/night. The staff was kind enough to remove this charge when I explained my confusion, but WiFi should always be free when you're paying for a room. read more

The good thing about this hotel is if you are attending an event at the PPG Paints Arena....it is right across the street. The staff at the desk, the server in the breakfast area and the young men at the valet were really nice. My only problem was the $22 per person breakfast. it's just a hotel standard breakfast and definitely was not worth $22 per person. I thought the waiter said $22 total and there were three of us, but when we got our bill, we realized it was $22 per person. Wasn't that good at all and not worth that price. The hotel lost water sometime during our stay and were scrambling to get it turned back on. read more

This hotel does not honor confirmed room rates!!! I had made a reservation for October 2023 for the Pittsburgh Marriott City Center hotel. My original reservation was made early in the summer. In early October, I called to confirm the reservation and ask about any discounts. I was given a new discounted rate and received an email confirmation of the new rate. I did not ask about the rate at check-in but after checking out I noticed that I was not charged the discounted rate, but the previous rate. I called the hotel to dispute the charge and was told to call customer service. After 3 weeks and several phone calls, the Marriott has not revised the bill to the discounted and confirmed rate. I have forwarded the confirmation emails to several people at the Marriott and still no resolution. Now, the Marriott says my complaint is resolved and that they will not honor the discounted rate because I tried to negotiate it at check-in! They ignore the fact that I forwarded the confirmation email dated a week before check-in that shows the discounted rate! DO NOT DEAL WITH THE PITTSBURGH MARRIOT CITY CENTER! SHADY!!! read more

If you have ever read a review of mine, there's a high possibility you know I'm a Penguins fan. I drop a hint every two or three reviews. I typically attend 4-6 games a year, and the Marriott City Center is my usual home away from home. Although name "city center" (and technically being the middle of the city), I find the location has a major plus and con. The plus: it is right next to arena. Literally. The only hotel that even compares in a close factor is the Cambria Suites, and Marriott is better than Choice all day everyday. The con: the area around the arena is not fully built up yet, so if it's not game day, there aren't many options to hang out at. You'll need to walk over to the area by the Renaissance, or take a taxi to north shore or south side to hang out. Marriott namesakes have my favorite scent (every full service Marriott brand has a signature scent that is prominently funneled into the lobby), so I always feel welcomed when walking into one. The valets are efficient and speedy; it's never taken more than 5-10 minutes to get my car. The front desk is also fast and they're very helpful. I still remember my very first time staying at this hotel 3 years ago. It was only my second time in Pittsburgh and I wasn't familiar with the area, so the receptionist took the time to obtain a map and hand draw all her favorite running paths, stores, and restaurants. I've also never had a problem checking in early. Obviously I know it depends on the time of day and how busy they were the night before, but I appreciate that I've never had to drop off my luggage and come back. The rooms are roomy and comfortable. I've stayed on both sides of the hotel, and I don't think either way faces a better view. They both have an industrial view of the city, but I don't spend a lot of time in my room when I'm there so I don't mind. The rooms are always clean. I'm a room service fiend (I'm lazy), and I've always experienced a good meal. If I had to nitpick, the elevators are a tad slow. I've waited a long time after games to get up into my room. Also, the microwave is in the business center, which I find weird. I guess I should be appreciative that they have a microwave at all! The pool and fitness center are small but they get the job done, and there's a Starbucks conveniently located in the lobby. Marriott Pittsburgh City Center is one of my top choices when visiting the Steel City, and should be your number 1 choice when going to a Penguins game. Go pens! read more

Pittsburgh Marriott City Center - Salmon in room service! - Hotels Near Me - Pittsburgh, Pennsylvania

This review is of the Marriott, Pittsburg City Center. We made reservations in April to stay a night in September, our event was postponed to a later date. I cancelled 5 days prior to the reservation and was told its nonrefundable, to bad I wasn't told that front. Trying to get in touch with customer service or an actual manager is a nightmare. I've been placed on hold until I just hung up, I was told the manager was to busy to talk and would call me back, (Still waiting after three weeks), The hotel sends you to the reservation line, who tells you the hotel has to deal it and back and forth it goes. I asked for a district manager or Upper manger, no knows who or if they exist. It is absolutely the most terrible and disappointing display of guest service I have ever experienced! I have now paid for a room that I never used. Thanks for nothing, Marriott I will NEVER patronize or recommend a Marriot property again. Tony A. read more

We came into town to see a Penguins game and chose this hotel because it's across the street from the PPG Arena. When we arrived we did the obvious thing and chose valet parking. When checking in we were greeted by a wonderful staff of three people at the front desk. They gave us the rundown of the hotel and offerings and were quick to answer our questions of the local neighborhood. We are constantly traveling to Pittsburgh throughout the year for both business and pleasure and this was a jewel. The room was modern and comfortable. The hotel was quiet, even with having the rival Capital fans in a large number. The only downfall is the 4 elevators. The restaurant in the lobby is decently priced and has good food and amazing cocktails. We came down after a late check in and they took fantastic care of us just before closing. This is an amazing hotel with a staff to match. You can get anywhere from downtown to the strip district to north side with a little walk. Can't wait to stay again. read more

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