Two Sundays in a row, no newspaper delivered. I pay for a Sunday Newspaper to be delivered to my home because it's the only day of the week I get a real newspaper instead of having to read the digital crap. It's no wonder they are shutting down. Horrendous customer service, having to download from the app at least 3 - 4 times to actually get the entire paper. What a sad joke the Post-Gazette has become read more

I signed up and paid for a digital two days ago and was told I would have access to it immediately. When I went to it said my password was incorrect so I went in and changed my password and again it said my password was incorrect. I then called to get the problem resolved and got that ubiquitous all representatives being busy so I sent them an email stating that if this problem wasn't fixed by the end of the day, I want my canceled and my money which they ignored. The next morning I responded to an unrelated email, letting them know customer service was useless and within 10 I received four identical emails telling me what to do what I had already done with no success. The next morning I called and got a voicemail and I left a message stating that I was fed up and wanted my canceled and my money refunded. Later on that day, I received another email stating that my was canceled and no further charges would be applied to my credit card and I replied that this is what I requested, but I am not paying the charge they put on my credit card for a I could not access this whole process took two days, three phone calls and exchanges and took up over an hour of my time when it should've taken less than five minutes and if somebody would have just responded and fix the problem, I would not be writing this right now. read more

I hate to give a negative review for a newspaper. I'm an old Pittsburgh girl, still interested in the city. I remember fondly reading the old "paper" newspapers, The Pittsburgh Press and later the PG. So I jumped on an e subscription offer. What a disappointment. While I wasn't expecting the NYT or WaPo, and was subscribing mostly for local news, my experience has been one of this paper consists of short blurbs. If I want blurbs, I can see them on WTAE website. We also got a trial subscription to the San Francisco Chronicle. The Chronicle newspaper has in depth articles, the kind I was hoping for from the PG. I will be canceling when my introductory price is up. I was hoping for more. Local newspapers are so important. It is too bad the PG is falling short. read more

your customer service stinks. called at 8 am as soon as you opened and still waiting. no wonder your going under. wont be renewing my next subscription read more

I was able to get past the fact they are a liveral media outlet, I only subscribe for the crosswords. They go on strike so no delivery. Ok..I'm patient. But then I find out SOME subscribers have been receiving the paper. Now that's dirty and they should be called out on that. read more

They have been stealing money from me for over two years. I've called several times and have told them to stop charging my account. Occasionally, they will stop charging my account. Then all of the sudden the charges show back up. I can understand why they would need to steal money given that no one wants to read their piece of trash articles, but someone seriously needs to do something about them. This is ridiculous. read more

Such a disappointment. My husband and I are old-school and like to read an actual newspaper everyday. The Pittsburgh Post-Gazette only offers a Sunday delivery in the area that we just moved to but we signed up anyway. Here we are, 4 weeks later and still have not received an issue yet! I have called every single week to report that we were missed and every week they tell me they are going to credit my account and message the carrier. On the third week they even said they would reach out to the District Manager who would contact the carrier. It's such a shame! All we want to do is give them our business. I mean, not many people care about getting a paper anymore so you would think they would make sure they take care of the people that do want one! read more

tried cancel during trail period the website won't let you then.i got charged for 4 weeks tried to cancel again and website still won't let you cancel sent email asking to cancel and refund because I tried cancel before trail was over but won't give you. don't subscribe becUse you can't canv read more

Once again, Sunday paper wasn't delivered on 6/19/22. The customer service is useless.

This company's customer service is absolutely awful. I have been a subscriber for decades and recently they just quit delivering our 2 print editions without notice and no know plan to resume it due to loosing a delivery person. I also just discovered that I have been paying double what a friend has been paying. They refuse to give me a refund and allow me to speak to anyone in finance. After 40+ years of being a subscriber I AM DONE. read more

Worst paper ever. I got a subscription and only got 1 paper. I have called the 4 times tell them. I asked why they did not give an answer.

I've been trying to get home delivery IN SHADYSIDE for over four months. I have never received one paper and called multiple times. I have several other papers delivered without any problems. Sadly, I finally canceled my subscription since home delivery was not happening. Everyone I spoke with was lovely, but no paper. read more

Only one star to get it on here - would give a minus 1000 if I could . First year - awesome carrier my 90yo mom's paper on porch every single day , then 4 days , 3 , now it's only published 2 . Carrier quit and replaced by carrier from Hell . Thrown from a car at 8:00 pm onto the last block of driveway . I call. No help , can't get to it on the last block , that's bad enough , then NO paper at all . I call again and this pos customer rep -who has no business doing this kind of work with this attitude - disconnected me saying he was connecting me with payment dept , any Moron knows is not open on Sunday . I don't know who is worse , the carrier or the customer service . Who needs this aggravation, they'll give me credit - they don't . I want the freakin paper !! I don't know how they run a business with these kind of employees smdh read more

Nice to see a news source taking control and reigning in some of the mindless demagoguery and Trump-hate posing as political commentary. Good for the PG wanting to be a newspaper for all, and not just butt-hurt Hillary voters. So go ahead and cry over the firing of the angry little cartoonist. But we all benefit when free thinking, open-mindedness and a true and healthy dialogue are promoted while groupthink and echo chambers are abated. read more

Ok, so this is the "liberal" paper of Pittsburgh, eh? Well you do have Tony Norman, who's a progressive and a comics fan, which is pretty cool by me even though he's also a bit of an Obamabot. Vote 3rd party and get back to me, ok Tony? Then there's Rob Rogers, one of the most incisive political cartoonists on the scene. Maureen Dowd is a mildly liberal bore. Reg Henry is milquetoast. Ruth Ann Daily is the daughter of Phyllis Schafly, Ann Coulter-lite, or an aspiring Stepford Wife. I can't figure her out. George Will. Ugh. Scott Mervis doesn't get the metal, but at least he's not Ed Masley who should be strapped to a pentagram and set ablaze for his clueless (fear-ridden?) derision of the music. Allison Romero has written a few good metal articles though, so maybe someone read my emails. Oh, Mervis' top guitarists list? A joke. Rob Owen's TV column is pretty good even though I don't always share his tastes. He reminds me somewhat of Robert Bianco who has long since moved on to USA Today. I used to love when he'd skewer popular shows I despised. "Seen" makes me want to smash an ice sculpture up with a hammer and put it chunks of it through the windows of mansions. Do we need to have sheer privilege rubbed in our noses? Who really needs to know about what fun old moneybags are having when The Great Depression has never ended? The local news articles are pretty good though. Sadie Gurman busts her ass! I met her once at a picnic. I got her card. Nice girl. Never called her though. The Post-Gazette's a decent paper, but then again I'm a socialist, so I'm hard to please when it comes to the news media. read more

PG, billing is yes a sham, I have been trying to change my credit card that takes the Post-Gazette monthly payment from. For the last 4 months I have repeatedly called them for this, each time giving them the new credit card number, again they keep billing on the old account I no longer use, now this month I was suppose to get a credit. I did not and the PG used my OTHER credit card as well. I literally just had to close my credit card to stop the PG from hitting it twice another month. Their customer support just takes the call and says ya ya, they will fix it, but they do not. No credit for double dipping. I see I am not the only one having these problems. PG, you DO realize the Tribune is free right? read more

Customer service is HORRIBLE! No paper today; I guess everyone was too full from Easter dinner. Firing Rob Rodgers was a huge mistake. Trying to get someone on the phone from customer service is awful; it should be called Customer Disservice. read more

Poor customer service. I am a 7 day subscriber (well, they don't have print editions for Tuesday and Sat anymore) and have been a loyal subscriber for over 20 years. All of the sudden I stopped receiving a newspaper. I haven't received one for 2 weeks. I have made 6 calls to them and each time have waited up to 1/2 hour. It has not gotten resolved nor has anyone bothered to return my call. When I walk around the neighborhood, it looks like the paper is being delivered on one street over and one behind. Myself and my 2 neighbors are not getting one and people on one street over who do not subscribe are getting one. Their less than stellar customer service has not resolved this problem, yet I keep paying for a service I don't get. read more

This paper has no idea to operate as a business. They do not deliver the papers you order and cause you to be on the phone every Sunday to address the problem. They still don't fix the problem. When your subscription runs out, they send you more papers you never receive, and bill for you them automatically. When you call multiple times for them to address this and look into it, they do not and send the bill to collections as they say they are investigating. A truly classless, money-grubbing organization that has no business operating. read more

how bad can it get, they posted my Mother's name in her obituary wrong, her first name was not Norman it is Pearl, when i called to find out how this could have happened no one had an answer, not even an apology, was only told why should i worry about it, i didn't pay for it, well if i didn't who did, bunch of losers in customer service, i quit my subscription, and the called out to find out why, well duh read more

The articles are adequate if you don't mind a bias political and racist view of everything. This review is related to home delivery service. It's horrible. I have been subscribing to home delivery service in Hampton twp for several years. Approximately once every 2 weeks, they fail to deliver the paper. When you call to get delivery that day, sometimes they respond, but more often you hear nothing. More effective and less costly to receive the news from another source than the Post Gazette. read more