BEWARE OF DESANTIS PROPERTY MANAGEMENT COMPANY…read more As a loyal customer since DeSantis Property Management took over from F. David Sylvester many years ago, I have watched the quality-of-service decline substantially. Here are just a few examples of my experience: I was charged more than $1,200 for snow removal on three separate occasions when the work was never performed nor needed. It took numerous phone calls and a significant amount of time before the company finally acknowledged the error. DeSantis charged a $100 monthly pet fee. However, when I terminated their services, they retained the accumulated pet fee funds, even though those funds were intended to cover pet-related damages to the owner's property. The company appears to rely on a single contractor rather than obtaining competitive bids. In my experience, the pricing was substantially higher than expected and the quality of work was questionable. For example, I was charged twice to clean the same gutter within six days, with what I considered to be an inadequate explanation as to why. My assigned property manager frequently failed to respond to phone calls and emails in a timely manner, if at all. When I raised these concerns with the owner on several occasions, the lack of responsiveness was largely dismissed as normal because employees were often "in the field." If you decide to sell your property, DeSantis requires the use of its exclusive listing service. Unfortunately, the listing broker assigned to my property was often unresponsive to phone calls and emails and failed to provide timely updates. Out of frustration, I ultimately removed the property from the market, only to be charged a $500 fee just for asking for updates and other related questions. When questioned the owner stated we had to do a lot of work on this. After terminating my contract, tenants informed me that DeSantis was often unresponsive to repair requests. When work was eventually performed by the company's designated contractor, the property was reportedly left in poor condition, requiring the tenants to clean up the mess themselves. It also seems there are so many incompetents working there and you can never get a straight answer from anyone. In Conclusion: As a customer of DeSantis Property Management since its earliest days, I can no longer recommend the company. Based on my experience, the level of service, responsiveness, and overall value provided has fallen well below what I believe property owners should expect from a professional management company. After so many years as a customer you would expect a much higher level of service.

DO NOT RENT FROM THIS COMPANY!!!! RUNNN…read more If i could give zero stars I would. I should have seen the red flags in the beginning when they tried to tell me I had to pay $250 extra to move in because of "bad credit" when i have never had bad credit in my life and had to get my own credit report to prove my actual credit score. Then I paid to move in 3 days early to get a email 3 days later about picking up keys to a apartment I already moved into. Then times moves on and I'm told to put all the utilities in my name ok that's fine i call and ask about a water bill and get told to call the water company when i RENT not owned so my bill should be added to the portal so i can pay simple right NOPE i had to continue to call and get the run around about paying my bills. Then 2 months later all of a sudden I get a knock on the door saying my balcony has to come down because code informants was never informed of me moving in with no notice no call no nothing. Comes to find out they were selling the building and squatter had been living next door, the garage wall needed restructuring, roof needs replacing all on a apartment I moved into 6 months ago that they claimed was "newly renovated" BULLSHIT. Then once the building was sold I asked to get my personal information removed and was told "if it bothers you that bad move it to your spam" just ridiculous. Lucky my building has been bought by a GREAT LANDLORD but i just don't want anyone else to have to deal with this same experience DO NOT BELIEVE THEIR GOOGLE REVIEW

Lobos management has its good and bad. I will start with the good…read more Good: There are some really responsible daytime customer service members. When I just moved to my apartment in mid-August 2022, a power outage happened specifically to my suite, leaving me totally in the dark. I called customer service the next day, and the lady who answered my phone was straight to the point, told me it was a serious matter, reported the incident, and a technician came to my apartment and fixed the circuit that afternoon. The lady's name is Bethany, and she is the best thing about Lobos Management that I encountered so far. Aside from Bethany, there was also another customer service lady who guided me through the payment site, and I believe I left Lobos Management a 5-star because of that. Now let's go to the bad: Bad: There are two really bad things about Lobos Management that I encountered so far. The first is the emergency customer service line. Emergency service line: As I mentioned above, an outage happened to my suite an evening in mid-August. My intuition was to first call the emergency customer service line to see if they could resolve my issue. However, the Indian customer service member was ingenuine, irresponsible, and non-functional. He told me in the phone call that he would contact a technician, and did not call me back to give me an update after 2 hours of waiting. I stayed up until 2 am that day just to keep waiting outside in the hallway and call him again and again continuously for 6 hours just to ask for an update on the status of my case, but he just kept being so ambiguous and slippery with his response that I could not formulate any expectation on when my case could be at least reviewed. To be fair, I knew that night the company could be short-staffed and that my case could not be processed that night. I even told him that I could accept the possibility that my outage could not be resolved that night but I need him to say it just so I could at least know I could go to bed without a technician knocking on my door at 5 am, but he just kept on being ambiguous and saying sorry. I later gave up hope and went to bed. As expected, he never called me back, and I had to call day-time customer service the next day to resolve the issue. I actually experienced another incident where that specific emergency line was useless, but I just don't want to waste my time listing it out.

Do NOT rent from this place. They nickel and dime their tenants, yet when you ask for something…read moresimple, like a screen for the 1980's windows, you'd think you asked for their first born. They raise the laundry prices in December, for what??? A Christmas present! This place is run by a bunch of morons. Do yourself a favor and stay FAR AWAY!!!!!

RPM Pittsburgh has been managing my house for 6 months and I am quite happy with their services…read more I'd recommend them to a friend. Pros: - They take care of all repairs and let me know about any unexpected costs as they happen. - They scheduled extra work (termites, fall maintenance) when I asked for it, took care of everything. - I get a monthly statement about income. When the statements look confusing I email RPM and they always explain the charges/income. - Direct deposit to my bank account. Cons: - It took them a few months to replace the garage door on my house, which didn't affect me much but might have made the tenants a bit unhappy. - Sometimes it can take a few days for my property manager to get back to me via email.

DO NOT RENT FROM THIS COMPANY. RED FLAGS IMMEDIATELY UPON MOVE IN CONTINUE TO WORSEN. I cannot…read morerecommend Real Property Management (RPM) based on my move-in experience. It's been 24 hours and a total nightmare move-in! My new place is absolutely inhabitable upon move in-and there is zero concern from Claudette, my property manager, who has been dodging my urgent correspondences. Before my lease began, I repeatedly asked for early access to the property and several updates about the garage. Claudette, assured me that early access wasn't possible because the team was still "working hard" to deep clean the home and that it would be completely move-in ready on July 1. I relied on those assurances when planning my move. When I arrived with a vehicle full of my belongings, the home was nowhere near move-in ready. The cigarette odor throughout the house was so overwhelming that it triggered a migraine after only a couple of hours inside. The walls were drenched in sticky nicotine sap that my body absorbed just by being in the room. The home still needed extensive cleaning, the garage was not even accessible, and the kitchen was in an alarming condition. The cleaning company's own report later documented heavy dirt, grease, biological contamination, and the removal of rodent feces from the kitchen cabinets and drawers before they could even be disinfected. That should never be the condition in which a home is turned over to a new tenant. Instead of unpacking, I spent my move-in day begging desperately for human communication with RPM, documenting the property's condition, communicating with cleaners through a language barrier, trying to determine where I would stay, and being sent maintenance requests asking me to coordinate repairs that should have been completed before I received the keys. The biggest disappointment, however, was Claudette's communication. Despite multiple emails, photos, videos, and requests for updates, I was largely ignored. I repeatedly asked for a phone call but was instead directed back to the maintenance portal. At no point did she ask whether I had somewhere to stay after it became obvious I couldn't move into the home, nor did she provide a meaningful timeline or clear plan for resolving the situation. I chose RPM because I believed I was renting from a trusted, professional property management company. Instead, I was left without a move-in-ready home on my lease start date, wondering where I was going to stay, while trying to manage problems that should have been resolved long before I was handed the keys. I cannot WAIT for the next 364 days to be over!!! DO NOT RENT FROM THIS COMPANY. This experience fell far below the standard I expected from RPM, and I sincerely hope management reviews both the condition of this property and the way this situation was handled. Based on my experience, I cannot recommend renting through this company. DO NOT RENT FROM THIS COMPANY!!!!!!

Best rental company in Pittsburgh! I rented with Costello for almost 5 years. John and his team…read morewere always kind, efficient, prompt, and helpful. Our apartment was beautiful, and we barely needed any maintenance requests while living there. From move in to move out, everything was seamless and easy. We really loved our first home together at a Costello property. The only landlord in Pittsburgh that I would recommend and give 5 stars!

From the owner: We are a locally owned residential rental company with units in Shadyside, Squirrel Hill,…read moreFriendship, Highland Park, Lawrenceville, Bloomfield, East Liberty, South Side, Oakland, Aspinwall, Point Breeze, Edgewood, Swissvale, Penn Hills, Beacon Hill, and Braddock. Our successful business model is to provide the best apartments with the best service. Our tenants enjoy renovated, comfortable spaces with access to a friendly office staff, professional maintenance team, and knowledgeable leasing consultants. Our online tenant portal makes it easy to view your lease, pay your rent, submit maintenance requests, and communicate with management. All of our properties are pet friendly for friendly pets with a two animal maximum. We require up to date rabies vaccination records (and licenses for dogs) before they can enter the property, but we don't require additional rent or deposits for pets. There are no breed or weight restrictions. However, all of our tenants are required to carry renter's insurance, so your agent will need to be aware of any animals in your home. We treat each tenant like they are family and each home like it is our own. We are proud that many of our units rent by referrals from current or past tenants. If you are in need of a new place to call home, we invite you to become part of our community. Call today to tour! 412-609-5063

Rats in our apartment. first they told us it wasn't an emergency, and the second time they said the…read moreexterminator didn't work for them so they cant send someone asap. we will see how this is resolved but the rats are still here!

I stayed at colebrook affiliates with forbes management. Do not stay there!!! landlord would not…read morechange the window blinds. they stated per thier lease that only the windows in front of the apartment would be changed only. my apartment wasn't facing the front of the street. the place had mice not 1 mouse but 2. I called management to exterminate the mice. Maintenance came and gave us little dollar mouse traps from home depot. my boyfriend had to buy mouse traps to kill the mice because management did not care. The rugs were disgusting when I moved in, it look like they didn't touch the floors at all due to the animal hair and brown marks as if the last tenant maybe had a dog or cat. Long story short they didn't touch those floors before I moved in. I would not move in here. They don't fix anything. They keep your deposit charging 500 dollars for a cleaning fee another 200 for carpet and 200 dollars for paint. That is utter ridiculousness!! what paint charge 200 dollars a can of paint is how much??? We had chipped walls in the bathroom, the toilet had the most horrible rust ring around the toilet. tenants got their mail stolen. Our garage door would just open up in the middle of the night due to an electrical error. each year the rent would raise 100 dollars. The heat was controlled by the weather it would not come on unless it was below 60 degrees outside. it was so cold And the heat would not come on.. it was miserable. Cheap blinds that broke just from touching them. i will never stay in another one of thier apartments ever again! I had a horrible experience Rent was literally 1400, when I fell short never worked with me. Management threatened to go to the magistrate every chance they got, I couldn't keep up because of the yearly increase. I beg of you please go somewhere else. it's not worth it. The best part about the apartment was the location but it was supper noisy due to the nursing home next door.

I can't tell you enough how amazing Steiner is. If you're looking for an amazing apartment or a…read morehome, wonderful people who truly care about you and your needs, and an amazing team of professionals in both the office and on the maintenance team, Steiner Realty is truly for you. I've lived in a Steiner apartment for four years, and it has been the best experience I've ever had. They truly go over and beyond. The maintenance team immediately fixes any issues that may arise (they take amazing care of their properties, so there aren't really any issues to begin with!), the folks in the office really take their time answering any and all questions, and they truly care about their renters. I moved cross country for the first time in my life, and the folks in the office really made the whole process easy for me. If I could live in this apartment forever, I would. They are super nice, informative, professional, hardworking, and overall outstanding. Even my introverted cats who are scared of everyone except my wife and I LOVE the maintenance team, so that says a lot. Everyone at Steiner Realty truly deserves a raise, in my opinion. I've worked as a Leasing Agent before, so I have extremely high standards- Steiner absolutely went over and beyond my standards in every aspect. The quality of my apartment is outstanding, and I have been absolutely blown away by how amazing my time has been while living here. They keep everything super clean- they even salt the sidewalks and parking lots before any storm, big or tiny. They always answer the phones immediately when you call, and they take their time with you. If someone was in my parking spot, they would have them towed immediately for me. One of my light bulbs went out, and they came and replaced ALL of my lights, and even gave me extra bulbs. They even email you after you get maintenance done to make sure you are happy with the results. They all truly go over and beyond. I could go on and on. More people need to know how amazing Steiner is, and how amazing their properties are too.

word of advice. don't co-sign a lease for anyone with these guys…read more even if the lease expires and gets renewed they will still hold you to it unless the renter has a credit score of around 650. this is probably fully illegal and never heard of such an arrangement.

5731 centre ave. pittsburgh, pa 15206 do not rent:…read moreillegal, no individualized temp. in each apartment, again... no one has individualized temp gagaues. last week it was 8 degress. i fianlly called the health inspector, they will be here and i will keep you updated!

Loved renting from Bob! He was so nice every time I contacted him but wasn't overbearing or in my…read morespace ever! He was understanding of month to month leasing and my cat! He basically was the most understanding landlord ever and that's saying a lot from me! I agree that he was extremely reasonable with giving my deposit back too. I would definitely recommend renting from this company to anyone!

If you encounter and problems, call the health department immediately. I would rate them 0 stars if…read moreI could. From the moment I moved in without a doorknob on the back door and the kitchen ceiling leaking my first day there, until my move out process has been nothing short of hell. Do not get their renters insurance through the app because your claim will be denied. They ruined my property and I had to go to court because they really only want your money and refuse to dish out a dime. Do not expect to get your security deposit back either. You'll have to thoroughly clean the unit, change light bulbs, the furnace filter, prove that the scraps on the wall was there before you moved in, change the batteries in the smoke detector, have carpets professionally cleaned. Every hour you're late turning your keys in is $200! The roof leaks nonstop but it's on you to clean the damaged carpet. Slum lords is a compliment when describing them. RUN

They are Slum Lords. They don't fix any problems at all. There was mold growing in the ceiling that…read morethey would paint over. They wouldn't do anything about the Mouse Problem and still have the nerve to increase my rent. DO NOT RENT WITH THEM YOU WILL REGRET IT!!!

Aesthetically pleasing properties, and that's what you're paying for. We lived in one of their two…read morefloor lofts years ago and froze all winter long with $600+ heating bills and were infested with mice (which we had to take care of). The floors were refinished but there was zero insulation and you could just feel the cold air leaking through the seams. This isn't something I would overlook especially with single pane windows. In addition, the open plan kitchen was great except they didn't seal the brick so on a weekly basis we were cleaning pans of mortar that was falling from the walls. As far as the mice go, we killed about 2 dozen on or own despite constant complaints. This was the common theme, complaints were rarely acknowledged.

I don't usually write reviews of businesses, but I wanted to let neighbors know about the negative…read moreexperience that my sister and I had renting from Wylie Holdings. We rented an apartment for one year, and while living there we didn't have many issues, aside from having to call them multiple times to fix things. When we moved out, we made sure that everything was meticulously clean, because we really needed our security deposit back. But they refused to return most of the deposit, hitting us with charges that were totally unreasonable. The deposit was also returned to us late (slipped into our mailbox with no postmark, after the 30 day due date required by law). We took them to small claims court to try and get our money back, but we unfortunately lost. At court, Ron King (who we had never even met before in person) was very dismissive and rude to us. We were left with a very bad impression of Wylie Holdings. From talking to others we know who have rented from them, we know it's not the first time they have done something like this. We just wanted everyone to be aware, especially if you are currently renting from them.

I was in the process of moving out of one of their properties but still had furniture, some…read morevaluable tools and a $300 vacuum. My townhouse was locked and secure. All of my stuff was stolen. I asked for it back thinking maybe they thought I moved out and removed the items that were left there. I had to go into the office to talk with someone. When I got there they told me that yes, there had been maintenance people in the townhouse but they don't need tools or a vacuum. It was probably $1500 with it stuff. Then he said he doesn't know what people I associate with and they probably came into my townhouse and stole it. Even though it was locked and I had the only key. This is the ONLY place I've ever had this type of experience with. RENT FROM THEN AT YOUR OWN RISK. Rude, unprofessional, and do not fix things even you ruin onto an issue with the property.

Apart from providing a property that was filthy and not up to code, when my daughter's lease ended,…read morethey withheld $175 of her security deposit due to lawn care. Everything they instructed us to do was followed, and we provided pictures to prove it. We were told by 2 different "supervisors" that it was a misunderstanding and a full refund would be given. That never happened and we were basically told to stop calling. Can't get much more slimy than stealing money from students.