Professional, friendly, caring practice. Answered all my questions, even those I didn't know I needed to ask about my hearing and hearing aids. Extremely helpful explaining options. Very thorough follow-up and adjustments. Could not more highly recommend! read more

Pittsford Hearing and Balance is staffed by a male and female doctor of audiology. Dr. King is probably the most obnoxious care professional I have ever met. A hearing aid repair that was billed to the practice was passed on to me at $150. I saw this as King was scrolling through the information on the computer about the repair. He said he had to pay the bills....oh well. Doubling the repair price to the customer is kind of steep for elderly patients. He has a very condescending way about him. I only went there because it was convenient. I found another provider in Rochester who coincidentally used to be at that practice, but is quite different regarding how they treat patients. Also, if you go to this practice, you will be inundated with phone calls for setting up hearing tests and hearing aid cleanings. You may think, oh great, I will have my hearing aid cleaned, and you might think it is free, but they bill the insurance company for most types of visits. So I guess this means that my $5000 hearing aids are only worth $2500, not even. My mother, who is 90, lost her hearing aid. I purchased an over the counter hearing aid that serves my mom very well. In fact, I bought two, for a total of $100 online. I tried them; they were terrific. Elizabeth Warren is the co-sponsor of a bill to amend the Federal Food, Drug, and Cosmetic Act to require the Food and Drug Administration (FDA) to categorize certain hearing aids as over-the-counter hearing aids and issue regulations regarding those hearing aids. The regulations for over-the-counter hearing aids must: (1) provide reasonable assurances of safety and efficacy; (2) establish output limits and labeling requirements; and (3) describe requirements for the sale of hearing aids in-person, by mail, or online, without a prescription. This is an important bill that I hope will be passed. Don't pay $5000 for a pair of hearing aids unless you have to! read more