So disappointed over customer service. They charged us extra $2 for a ranch sauce that we didn't order. $27.99 combo tuned out $38 and we tipped the driver $5 cash. read more

I had an online to be paid in the store. to make a long story short I walked in and two people were in there one was working in the distance with the products. One was on the phone. It was a heavy-set white guy. He never put the phone down, until I asked the guy working with products in the distance about the parm/cheese packet and while still on the phone he answered me even though I was talking to the other guy. He said "we no longer give them for free you have to buy them and the chili Pepper shakers too. I said okay, he, put the phone down went and got the pepper shaker and said it was $1.49 and I said OK and he proceeded to pick the phone back up and start talking on the phone and I just waited patiently for a little bit and then I said to him can you check me out because the other guy said he just started there two days ago and he can't do it so then the heavyset guy said no when I get off the phone I will check you out and I said well, you could take me out now because I'm ready to go and he said I was on the phone when you came in and so you have to wait and I said well I'm standing in front of you so that takes precedence over someone on the phone. Mind you he put the phone down to go get that little pepper shaker to sell to me, but he couldn't put it down to just swipe my card and ring me up so I can leave. I felt like he just wanted to make me wait for no reason and maybe because he's racist and I'm black. I don't know, but I will never darken that doorstep again because I don't put up with disrespect and racism. got me a pepper shaker and said it was $1.49 after I had asked for Parmesan and he said that they no longer give those out for free they charge for them, which was fine. read more

Wtf. I think my pizza must have been someone's old order. I want to know why it tasted burnt. The sauce was dry , crust was dry. Truly a waste of money. If I didn't live in Norfolk I would have brought it back. read more

Pizza Hut - Nasty - Pizza Near Me - Virginia Beach, Virginia

My delivery driver Marshall was very polite and courteous on Easter Sunday. My family and I want to say thank you so much

hunter was a great help. when I walked in he helped me pick a good food option for a party as well just made me feel welcomed the moment I walked in. read more

I ordered online for quick service and when I walked in I was greeted nicely. The restaurant was being cleaned as I walked in. The food looks very presentable and has a great aroma that made me want to get home to eat it. The hours of operation are good because they stay open till 11pm. I recommend this to anyone who loves good pizza read more

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Not sure what happened to this location. They used to be so good and convenient not they are such a waste to go to even though they are right next to me. The customer service is lacking so much. The staff is extremely rude to customers. Right in front of my eyes I've witness horrible interactions from employees to customers. This is not acceptable anywhere! I would not recommend coming to this location. Location is not well kept. Employees do not enforce mask regulations and most of the employees are wearing masks below their noses which is not safe for them. read more

Pizza Hut - Dinner box - Pizza Near Me - Virginia Beach, Virginia

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Took over an hour just for me to get my order and not only that but I ordered pepperoni, jalapeño, bacon, banana peppers and onions and literally ONLY GOT GREEN PEPPERS on my pizza.....SOMEBODY SHUT THIS PLACE DOWN PLEASE!!!!!!!!! read more

Always comes fast, and 9/10 the pizza is still hot and delicious. The Cinnabon mini rolls will make you see Jesus. This is my new regular spot to order on a Saturday night. read more

I gave this place so many chances. So, many! But they are one of the worse establishments I've ever had to deal with. The order is ALWAYS wrong and they almost NEVER make it right. The pizza is ALWAYS late and cold. This last time was the last straw. I ordered a large thin crust pizza. They call me a half hour later and say they are out of large thin crust pizzas. I don't know how that's even possible but it also shows that a half hour after I ordered they STILL had not made my pizza. They offer to make it any other crust, including pan. I tell them to make it a pan pizza. So after another hour and 15 minutes it finally gets here. Guess what, it's cold and it's a hand tossed (not a pan pizza). They managed to mess up the order twice. Just unacceptable. I have no idea of the incompetence it takes to be this bad of an establishment but I no longer care to ponder about it. I'm done with this place and everyone else should be too. Avoid at ALL COSTS! read more

This location has the worst customer service and the food is not that great. I also didn't see the employees wearing masks

Don't order here. Save your money or spend it someplace else. Simple. I ordered a box but there wasn't three items. Not the ones I ordered. There was a pizza with pepperoni stacked on top of each other. Dry cheesy bread and no cinnamon on a hard ass brick. The operation would be somewhat better if they stay tf off the phone. read more

Will never order from here again. Literally 2 mins from my house and I called to place an order at 1119pm. Order stated 1 hour 20 mins delivery time. I called them back at 1225pm to inquire tine since store closes at 1am. Said delivery driver left store and it would be 2 hours from order time because they were busy. Then I get a message - phone doesn't ring - at 114am that the order was cancelled because the delivery driver came to the house and no one was home. Total lie because I've been waiting for 2 hours and no one showed. Now I can't even order any other pizza place due to this crap. Total crap service. I called the call center as soon as I get the message and they say order was cancelled and store is now closed. Don't order from here !! read more

This location has been riddled with issues for years. This is the second time in two months we've ordered for pick up, and the tracker claims it as ready in 15 mins, but when we show up, we've had to wait nearly an hour more. The website would not allow us to order delivery, probably due to lack of drivers, which is understandable. They are creating a lot of bad feelings and distrust with people waiting around without proper communication. The problem lies with the lack of honesty when ordering. We wouldn't have minded picking up later if we were told up front, but when we arrived they claimed it was in the oven when it hadn't even been made yet. Why lie? read more

Staff is pretty nice. They told me my food would be done in 15 minutes and I think it was done faster then that. They showed me my order before I left so we shall see how everything is when I get home. read more

Its pizza and its a chain. We went for the new hot dog pizza because why not try something odd. It was acutally pretty tasty. Delivery was fast and price was good. We also got the burnin buffalo hot wings and they were nice and crispy and a good size. read more

Terrible customer service! Delivery driver claimed to knock and ring the doorbell, I have three kids and a dog that go nuts anytime a person gets near the door. Called the store and spoke to the manager and she was very rude and thought it impossible that the driver went to the wrong address. The driver allegedly did attempt to call, but left no message and my phone didn't even ring. Don't waste your time ordering from this restaurant! read more

Ok..this was my second visit to this Pizza Hut...I like pizza but this pizza was plain awful..really dry burnt crust, bland sauce. .However, the staff is nice read more

This place completely lacks customer service skills, from their unwillingness to accommodate my delivery needs to the way they seem inconvenienced when I pull up to get my takeout order and it cuts their cigarette break short. My advice would be to pick another location, or to pick a local competitor who will treat you as if they actually value your business. You get one star for being close to my house, and that is it. read more

I love Pizza Hut. But every time I order from you guys I order a Pepsi and you send me Diet Pepsi. I'm not ordering a heart attack in a box and skimping on the fluid washing it down. Please. Pepsi. Stop the diet nonsense. read more

This location is super convenient as I live down the street from them. Nice employees, and the pizza always tastes great. The only annoying incident is that one caller who took my order, never input it into the system so I found myself picking up nothing and having to re-order in person. Also avoid the call center. They place your order at a location farthest from your address instead of placing it in the nearest location. That happened to me as well. read more

Literally the most rude staff I have ever seen. Still order there cause it's close, but hate dealing with the girl who always answers the phone! read more

We eat alot of pizza in this house, and the five of us have become a bit picky. Just about every weekend we enjoy a different place and this pizza hut has won hands down from all od the other places we order from. The thin crust pizza with chicken, bacon, tomatoes and spinach is always good. I highly recommend this place. read more

I order from this pizza hut on occasion, online. When you order online it gives you a count down for when your order should be at your doorstep, usually between 30-45 mins. On many occasions the delivery man bets the clock! I placed an order online yesterday and when I got my pizza it was undercooked. I didn't end up calling them about it because I was hangry and ended up eating oatmeal for dinner. I was very apprehensive to call them the next day and I even contemplated bringing the pizza into them so I could prove it was undercooked. I ended up calling and the manager, Stephanie, answered my call. I explained I ordered a pizza the night before and it was under cooked. She was very apologetic and never questioned me. She comped my next order (same value as my last). I was very satisfied with the customer service and the solution provided to me. I will continue to order from them in the future. read more

Whenever I receive my food it is always late and always cold. They forget additional items on my order and come back with the rest of my order also cold. Their customer service when they answer the phone is unprofessional. My family and i have been ordering from this location for one year and Monticello avenue Pizza Hut in Norfolk, Va makes continuous mistakes that will keep us from staying their customers indefinitely. read more

This is the second time I ordered from this Pizza Hut. On both occasions the pizza was undercooked. I also got wings this time, they were the smallest wings I have ever seen. I cannot recommend this Pizza Hut to anyone, I will be trying the other pizza delivery places nearby. read more

I guess I'm just lucky compared to the other reviews. I always order online and get carry out. The morning/afternoon crew always does a good job. The weekend crew... bunch of high school kids... that why I give it 4 instead of 5 and only go during int he mornings on weekdays. read more