If you have a fire, water, or storm damage repair needed for your home, Jim is the master at…read moregetting the insurance company to pay the ACTUAL repair cost. DO NOT accept the insurance company's first offer without consulting Jim Hicks. Highly recommend!

Jim Hicks Home Improvement - Beware DO NOT HIRE this…read morecompany. From the reviews I've read and my own experience, it appears he has been getting away with signing contracts, taking people's money, and not being held accountable. Use EVERY platform and agency to file complaints, report, and expose him! DPOR, FTC, BBB, TICTOC, FB, ECT! RECORD EVERTHING! I hired Jim Hicks Home Improvement after water damage left my home uninhabitable. Contract: $27,808.33, with a $4,171.25 retainer paid. Since then, I've experienced delays, miscommunication, and a lack of professionalism. Jim refused to finalize the scope of work, clarify vague "per bid" items, or provide material allowances before demanding more money. He submitted inflated estimates to my insurance company--up to $10,000 more than our contract--while offering me low-grade carpet under $1.50/sq ft. A subcontractor told me, "I know what I'm charging Jim, but I don't know what Jim is charging you... it's a business." He ignored calls, stuck to short emails, and dismissed my concerns as "emotional" or "overreacting." He also used derogatory language, calling his own subcontractor a "redneck." His lack of urgency and transparency has jeopardized my ability to return home. BEWARE

I think it matters who oversees the job. The job needed tweaks, but Karone JOHNSON ensured that I…read morewas completely satisfied with the work. Also, their carpenter Kevin/Keith is outstanding and when you work with to design your project, you will be very happy with the end ! They completed CUSTOM cabinets and shelving for what I'll call a pantry closet and redid my laundry room to better utilize the space. they do subcontract some of the work out so I think that work definitely needs your oversight and communication with Upgrade Remodel to make sure it meets your specifications. Overall, I am extremely satisfied with my job and would consider using them again. I do think they may be a tad bit overpriced, but I wouldn't nickle and on dime on something I would have to live with so I'm satisfied.

They never delivered on the contract as written. Each time they were at our house out of 3 times…read morethe staff were under supplied and given no time to complete the job or repairs. Way to expensive and they now will no longer warranty the job as they sold us on. The floor is falling through, the shelves are falling off the walls. The shower floor is stained with yellow glue, the side panels are scratched up, the toilet came unbolted from the pipe/floor. We will be seeing them in court this coming year once the 90 days is past and we can for the entire $30k cost of the bathroom since every panel must be removed to replace the shower pan, let alone the floor repairs. They do not have American workers, all foreign illegals it seems.

Total Home Improvement recently remodeled a bathroom in my home. The final results were incredible…read more Sean, the Project Manager, Matt, the Designer, and Kristi, the selection specialist, guided and kept me current throughout the entire project. Their expertise and professionalism was un-parallel. Carolyn B York County, Va. 07/06/20

total never dealt with any of my remodel issues - they just a couple of brothers who started a…read morepainting business and basically self trained to be a home builder/remodeling contractor. Not sure how they manage to stay in business. I would not let them mow my yard at this point. They cannot keep reliable subcontractors or designers because they treat anyone who is not related to them as the enemy vs dealing the companies issues. It is a true shame that their work has not held up. We failed our CO originally bc they had not had the insulation installed. It is just a shit show dealing with them.

Once again SAGE has come through in a difficult situation. I needed a repair that required the…read moreexpertise and services of multiple trades and in very limited time. SAGE was able to pull them all together and get it done--ahead of schedule and under budget!

Overall, we were very pleased with Sage. They worked with us to make sure the job was done the way…read morewe wanted it and we are very happy with the finished product. We had our kitchen completely gutted and refinished with a wall removed. The job took longer than expected and there were some mistakes (to be expected with any contractor) but everyone was always friendly, courteous, professional and responsive. In the end we are completely happy with the kitchen and would definitely recommend Sage and use them again.

Ryan's bathroom is the nicest room in my 33 year old house. He and his team take great pride in…read moretheir work. They are efficient and on time, and their craftsmanship is excellent. Ryan is easy to work with and always responsive. If you are not a design expert--and I am not--I would recommend getting input from him about your choices. I would have saved myself a lot of agonizing by just asking him about choices! He has expanded his business beyond bathrooms, and I look forward to using him again for any future remodeling projects.

Ryan has done improvements in two of our bathrooms. I can't recommend him highly enough. The…read moreworkmanship is superb. The value is excellent. Plus, he and his crew show up when they say they will, are very personable, and go the extra mile to clean up behind themselves. We were super impressed.

OUTSTANDING!! UB Granite is top tier! HEE BEST in Hampton Roads. We had our kitchen counter tops…read moreupdated with the most beautiful granite I've ever seen! They honor your home from initial contact. Quality is top tier, pricing most affordable in Hampton Roads, and QUICK! Never seen anything like it. Minnie, UNO, and the "QUIET ONE" are hands down the most professional business we've dealt with in along time. They truly care because they want the clients to be happy, not satisfied but truly happy and proud. Thank you so much!!!

UB Granite Countertop is truly the best in stone masonry that you can find in the Hampton Roads…read morearea. They are respectful of your home, fair in pricing, expedient with delivery and installation and in the end we have a beautiful dream kitchen. Don't be fooled by their name. They also are craftsmen at marble, quartz, etc. I am a customer who has worked directly with Uno and his team and I could not be happier with my results.

Lee and his team were incredible! They did a great job prepping and painting our home to get it…read moreready to sell. His prices were fair and competitive. They were very professional and fast!

Lee and his crew did an amazing job on our house in Poquoson Va.! We originally called him for…read morepainting but learned that he and his crew are extremely talented in just about anything home remodeling related! They turned our nightmare home project into a dream! From painting the inside of our home to remodeling our bathrooms and hanging complicated barn doors. And so much more! Absolutely the best contractors we've ever hired! If you are looking for a contractor you can trust will do an amazing job you've found him! The crew even cleans up everything when they are finished! Just can't say enough about this team of hard working contractors!! Pictures below show the beautiful job they did painting the outside of the house blue and repairing our screened porch as well as building beautiful new entry steps. A+++++