I had a flood in my home and was very impressed with Select Restoration. John handled communication…read morewith my insurance company on my behalf and went above and beyond by sourcing flooring samples when my existing flooring was no longer available. As a busy professional, this saved me a great deal of time and stress. The crew was polite, clean, and efficient, and the work was completed professionally. Highly recommended.

I don't write reviews often, but when I do it's because the community needs to know, John @ SELECT…read moreis the man when it comes to insurance claims, emergency services and doing good! It was Christmas Day morning we discovered a slow leak in our basement. I called a handful of companies I found on Google, John's team was the only team to call me back the same afternoon and immediately offered me free advice on what to do myself. He didn't need to come same day, so we booked for next day. He arrived himself with all his tools to check for water and mould. For the last two months, he's been the only person who cares and has been following the details, everything from the emergency work to the things insurance missed in their own estimate of our house. He's one of those guys who works for the big insurance companies, they know him, his reputation and his estimates are realistic. He was able to get what we needed to restore the damage from the flood. No disputes, super smooth, I'm super happy. If it wasn't because of him I wouldn't have noticed the low estimate our insurance company offered at first. If you're reading this and are looking for someone help you with emergency work and restoration with an insurance claim, talk to John, he'll ensure you're doing things by the book, in the right order. There's a lot of scammers out there taking shortcuts and taking advantage of customers in an emergency situation, becareful. John knows a lot about water damage, mould and how to restore things to how they were and he takes care of all the paper work, without any addition fees. He's a do-gooder. Thank you John for everything you did for us in our new house and the new floors that needed replacing from water damage. Bless ya!

The experience with this company started well but turned to the worst in the end. The job was for…read moremold remediation. They did a good job to remove the mold, I give them that. However, as part of the remediation job, they had to remove a large piece of dry wall. The removal was included in the scope of work. It's my own stupidity to interpret that as the same dry wall will be replaced to put the place back to its original condition. The remediation person also said that the dry wall will be removed and replaced afterwards. It's also my own stupidity to interpret both removing and replacing are part of the same job. After the remediation was completed, they also told me verbally that "don't worry, the wall will be fixed". But no, the replacement is not part of the quote and they conveniently left that out. When I called to discuss, they (Kevin, Phil and Juan) said it's my own fault for not reading the scope carefully and for misinterpreting that replacing the dry wall was included in the scope. I'll eat this myself and lesson learned. And I just want to share my story as to this is how GTA Restoration conduct businesses with their customers. Now I will not work again with this company nor will I recommend to anyone because I feel cheated.

Excellent company. Good guys. They helped me clean up my messed up basement. They did all the work…read morein days. Superb service. Thank you thank you.

Do NOT overlook the multiple negative reviews of this company. Poor and inconsistent communication,…read moreand scope of work misinformation, led to a final invoice of 3x more than the initial estimate. I recently hired them to do some emergency water extraction from my flooded basement and while the technical crew who performed the work, were fine, as was the quality of the work, the lack of direct and clear communication from the office staff is extremely poor and unacceptable. There are way better companies out there who will respond just as quickly in emergency situations, with more professionalism and far less misunderstanding.

The experience with this company started well but turned to the worst in the end. The job was for…read moremold remediation. They did a good job to remove the mold, I give them that. However, as part of the remediation job, they had to remove a large piece of dry wall. The removal was included in the scope of work. It's my own stupidity to interpret that as the same dry wall will be replaced to put the place back to its original condition. The remediation person also said that the dry wall will be removed and replaced afterwards. It's also my own stupidity to interpret both removing and replacing are part of the same job. After the remediation was completed, they also told me verbally that "don't worry, the wall will be fixed". But no, the replacement is not part of the quote and they conveniently left that out. When I called to discuss, they (Kevin, Phil and Juan) said it's my own fault for not reading the scope carefully and for misinterpreting that replacing the dry wall was included in the scope. I'll eat this myself and lesson learned. And I just want to share my story as to this is how GTA Restoration conduct businesses with their customers. Now I will never work again with this company nor will I recommend to anyone because how they have cheated and taken advantage.

Honest & Reliable Service After a frozen pipe burst and…read moreflooded our basement Chris visited within hours to access damage and make honest recommendations saving us $$$. What a relief to find a company that values honest appraisals of damage!!

These guys are amazing! I had some flood damage in my condo and needed all of my flooring replaced…read more I called a couple companies to get alternates to the contractor my insurance company selected. There was no comparison to Restoration 1, they blew the competition away. The quoting process was easy, Eric came by right away and provided a very competitive price. He was easy to work with and helped me navigate the nightmare of working with my insurance company. Rob, their construction manager, sealed the deal though. His level of service was beyond compare. Every company said it would be impossible to match my existing flooring so I would need to replace all flooring because it's continuous throughout my condo. Naturally, I asked to see what they would be replacing it with. Rob came by with his bag of samples so I could see my options - my insurance contractor would not do this without first giving them the job, which is just crazy. Rob took one look at my floor and said "This is a nice floor, I don't have any standard samples you'll like. I'll have to track something down." And he did! He contacted a bunch of suppliers and a few weeks later he came to both my home and work to review the samples he found. He worked his ass off and made sure he found something I liked. The work itself was executed flawlessly. I decided to get my place painted while they were doing the floors, paid out of pocket since that wasn't covered by insurance. Again, great pricing on the painting. Very high quality work - they take their time and pay attention to the small details. I had a very small punchlist when they were done and they took care of it all without any complaints. I would both recommend them to others and I would use them again if I ever need work done. I found and reviewed them on Homestars as well, which is a great place to look for contractors.

After two bad interactions with the company, the owner reached out immediately to amend the…read moresituation and made right what was wrong.

We had an emergency flood over night and this company had the best Google reviews. We contacted…read morethem and they answered our call even though it was 2AM and they had someone here by 2:30. They helped us contact our insurance company and explained what our best options are. The work was clean, tidy and efficient. Due to their timely and diligent nature, we were able to resume full use of our home within a week! Thanks to a great team of guys!

Thank you for your help my flooded basement. Your quick response time is much appreciated.read more

If I could give 0 I would. If you end up dealing with a Phil... Run don't walk as fast as you can…read more You will be ripped off!

Stop using Purolator for your Rogers deliveries is a Very bad service! Stay away! There's always a…read moreproblem with this delivery company every time I need to receive something they fail to deliver every time! I don't know if is the drivers or the company logistics and admin but it's never ok, every package I have to receive from this company fails at first attempt and I have to wait for second, third time or have to go my self to collect it, that I would do from the beginning to avoid dealing with this company but the company who's shipping doesn't have a pickup up option they just deliver and has to be the worst company ever Yes! Purolator! If you can avoid at all cost dealing with #puralator do it! You save tons of stress, money and time! Very very Bad Service, Stay Away! Never ship from them! They never find the address or any make any excuse to not deliver, drivers are so unprepared that can't fin a number in a main Ave or street and they won't do the minimum effort to contact the client in any way to double check with or anything similar they just refuse to do the job properly! And return to the warehouse! And this every time I had to deal with them! On the top of everything customer service here only replies with a generic answer and never solving anything! Is just a bot! Trying to keep people at ease!

Located inside the Atrium beside MUJI, on street level, the entrance door was propped open. Quick…read moredrop-off was not working, but dropping off a parcel in the boxes worked. Quick and easy to use, there was no line. The drop-off box also had the option to request an accessible box.