This is by far the worst Planet Fitness I've ever been to. It's so bad that I drive to a different location even though this one is two blocks away from my home. All of the lockers are broken from people breaking into them, everything is absolutely DISGUSTING. It seriously looks as if no one has ever cleaned anything, especially the walls and floors. Equipment is broken for months on end, and there's always broken glass in the parking lot from where people have smashed windows to break into cars. It's a total nightmare. They also won't pay for heating/cooling, so in the summertime it's 90 degrees in there and your sweating as soon as you walk in, and in the winter it's 50 degrees. read more

I usually enjoy Planet Fitness, but this location really missed the mark. Several of the fitness floor lights have been out for almost a year now, which has made the gym look gloomy and uninviting -- not the kind of atmosphere you want when trying to get motivated for a workout. On top of that, the temperature inside was uncomfortably cold, both on the floor and especially in the men's locker room. It made the entire visit unpleasant. I even have a photo that clearly shows the poor lighting conditions. Management really needs to address these issues -- lighting and temperature are basic comfort factors that shouldn't be overlooked. Until things improve, I'll be avoiding this location and reporting this to the Better Business Bureau. Do better. read more

Planet Fitness - A disheveled spot - Gyms Near Me - Chicago, Illinois

The Stairmasters have been out of service for more than a month. They have 4 and 3 out of 4 aren't working

great size gym, nice staff, and never too busy but more than half the lockers are broken so you can't lock stuff up, and machines stay broken for months at a time read more

I got to this gym Almost everyday after school some days it's crowed so I barely get to do anything and others it's not crowded so I get to do what I have to do, the employees are very chill and cool, it's clean and the water fountain is actually filtered and cold so it's good for refilling. The only thing I don't like is people putting stuff in the lockers and not locking they can get their stuff stolen that's it thank you read more

Planet Fitness - Me - Gyms Near Me - Chicago, Illinois

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I don't know what is going on at PF Little Village, but during one of the hottest summers, the air conditioning has been broken for the past month. The heat index has to be over 100 degrees in there. This is not healthy for a health center. The men's room has only had one functioning stall for the past 3 weeks. There are multiple treadmills out of order. Recently the roof began dropping water in the middle of the main floor where there is a huge area of mop buckets collecting water. I have going to this location for about 3yrs and know mishaps happen but they always take forever to fix here and now that they are getting more severe and spread out, it is not an optimal space to "get healthy". None of this reflects the service the young staff that works there which works hard to keep it clean. I actually feel sorry for the kids that work there because they probably get the brunt of all the complaints with not much they can do about it being these are all infrastructure problems. I never see a manager on duty here. Maybe twice in the post 3yrs. I'm really disappointed with PF. They are always offering to upgrade to black card status, but for what? To go to another location which might be just as bad if not worst? I do intend to upgrade to another gym. read more

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I have considered signing up at this location for months now. What has kept me from signing up at it is the distance to it from my neighborhood, plus the freedom of not being trapped into monthly payments which is a feature my current fitness center (Breakthrough FamilyPlex) beats any fitness center with. The urgency to visit Planet Fitness - Little Village came after my neighborhood fitness center was closed for days due to the holiday which is my only gripe about it, leaving me with no other option. It is a nightmare for any fitness enthusiast to endure, but luckily Planet Fitness was open. I have ventured out before during the holidays, landing at a different fitness center, but I have always had this location in mind. Calling this location to inquire if they were open and if they had day passes, I was informed that the day passes to use the fitness center cost $20. However, in order to save money the employee referred me to daypass.planetfitness.com to fill out my information, so that I can try the fitness center out as a guest. Oh my God! The parking lot for this location was very congested the day of my visit. It may have been because of it being a holiday week why it was so congested. Not only is the parking lot shared with other known businesses with one being Pete's Fresh Market which makes it appear as the fitness center is crowded, but I assure you it is not once you enter the building.. I was impressed upon entering because it has just about every machine you would need for the perfect workout. I would imagine that there should not be any instances of not finding an open machine with there being so many. As for covid-19 precautions, there are disinfectant spray bottles given to visitors for them to clean whatever machine used. Not only were machines cleaned by visitors, but Planet Fitness staff too! Machines were marked off one every two machines to allow social distancing, or in their words social fitnessing, hehe. Masks are required plus they offer masks to visitors if in need of one. I loved having eighteen flat screen televisions in front of me with different things being showcased as I worked out because it took my mind off of looking at the machine as every minute went by. It felt great being able to ride an upright stationary bike which my regular gym does not have. There are just certain positions you can get into on an upright stationary bike that you cannot on a recumbent stationary bike. And they do have plenty of both, upright and recumbent bikes to ride. Interesting concept of both the Pf 360, and 30 minute workout areas. Inside of both there is a flashing traffic light guiding you when to start and finish your workout on whatever machine you are on. Another area was the Abs & Stretching where I conducted an abdominal workout and yoga. The Abs & Stretching area has a very intimate vibe, even if there is someone else in the room other than yourself. All in all, a pleasant experience with Planet Fitness - Little Village. After visiting this location, I would not mind driving out to it again as well as maybe opening a membership being that Planet Fitness is very affordable. I spent a total of three hours and seven minutes working out. Even though I did not spend a dime to utilize the fitness center, I had planned to get my money's worth in the form of time spent. Surely I got that, as well as cramps in my abdominal region during my ab workout on the abdominal crunch machine, hehe. ~Blessings~ Thomas G read more

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I've been with Planet Fitness for quite some time and have been to many locations. This was my first time coming to this specific location and it really made me question my membership due to the unprofessionalism from the assistant manager here. As we all know, there's limited smith machines at almost all these gyms. I asked politely each individual how many sets they have left and I let them know I would be in the area once they're done also known as what we call "dibs". This is done at all locations I've been at. There's never been an issue and once I knew it was finally my turn, the assistant manager who happened to be working out as well let me know there's an "unwritten rule" you HAVE to stand at the corner right in front of the smith machines and stand in line for the machines. I had been waiting 30 minutes for a machine and was there way before her. This isn't how it works at other locations but if this were a rule at this location I'd expect some sort of signage dictating that you have to stand at a certain area to wait for a machine or have this included in the contract. Doing this just because she didn't want to continue waiting. And regardless of this rule, while you may be the assistant manager, that isn't a way to come up to a member and especially with that hostility. I cannot spend 30 minutes just standing waiting if I'm able to stay in the area and also be productive and work out in other machines. Go to any other PF but this one. * in the end I let her have the smith machine, wasn't polite about the situation at all. read more

People don't wipe down machines and there is hella mold on the ceiling. There aren't enough machines and the ones that get used are always broken. Stairmaster is always broken 1/4 of them only work. read more

Planet Fitness - Mold all over the ceiling - Gyms Near Me - Chicago, Illinois

I tried cancelling my membership several times to no conclusion. It wasn't till I revised my bank statements that I realized they've been charging me fees for years without notice. I tried calling their corporate office and they only have an email. I'm going to the bank this morning to try getting help. Their bad business practices endanger everyone who works their. Their treatment of customers when trying to cancel is insulting at the least. If they had an owner living in Chicago, I'd go to his house and knock on his door personally. Eff this place. Crooks! read more

Great place to work out locally. 5 min walk from the L train. Miguel at the front desk was super helpful today, and the front desk is usually very attentive to guest requests. Big thanks to the team here for keeping cleaning supplies stocked! read more

Not crowded at all. Best place to go to get in shape. Also quiet so you can exercise in peace. 24 hours open as well so you can go at any time read more

Planet Fitness - Bout to get it in - Gyms Near Me - Chicago, Illinois

My new HOME location.Moved to Pilsen last year and this Little Village PF is the closest to me.Soooo convenient.Love the fact that it's right next door to Pete's Freshmarket.I can go workout then grocery shopping immediately after.Great staff!!!!! They are always helpful.Glad to have this PF near me. read more

i've been a member of this gym for a little over a year now and the woman's showers have been a problem since november. there is never any hot water and when i inform the staff they just say there's no hot water. that is honestly unacceptable how can there be no hot water for months?!!! it's been a problem i've made the manager aware of since january and there still hasn't been any hot water read more

Has to be the most disgusting planet fitness restroom I've seen so far. Just rebuild. And health inspectors need to visit this place. Will never come back to this location. AGAIN BEWARE. The smell in the ladies locker room made me almost vomit. I'm from Texas and this place should be shut down. SO DISGUSTING. read more

Bad customer service. Like pulling teeth trying to get front desk people to help. No greeting, they just stand there talking amongst themselves and stare directly at you and while doing so read more

The planet fitness have plenty of parking the times I've been here. I've worked out in the mornings and every time it has been clean. The personnel are always claiming and making sure everything is running smooth. The place has plenty of workout machines and I've enjoyed them on my workouts. Also there are plenty of TV's to watch your favorite programs, I wished they had Closed caption so I can read what's going on TV while listening to my music. People are focused on working out and when done you can taste a shower and leave clean. I'll keep coming back when I'm near. read more

Absolutely love this location. I started my weight loss journey about to months ago and Planet Fitness is a perfect fit for me. Let's start with location, this PF is located in a plaza with PLENTY of parking. Also located in the plaza is a Pete's Market so you can pick up your healthy foods after your workout! This location is open 24 hours so it is convenient for all their members. The gym is always super clean with plenty of hand sanitizer stations, disinfectant, and paper towels to keep the machines and your hands clean! They also offer individual disinfectant bottles so you do not have to share with other members. This location has replaced the machines so almost all the machines are new. Now to the staff. I usually go to this gym anywhere from 11pm to 2am depending on my work schedule. I absolutely love the night staff. Ernest and Kevin are my favorite employees. A company is only as good as there employees and they definitely a good fit for PF. They are always super welcoming and friendly. And they are constantly cleaning keeping the gym safe and clean. They have always been super helpful. They have showed me how to best utilized the PF app and even linked my debit card to my account so now I don't need to bring a card or cash to the gym! They really help make the gym comfortable for its members. read more

Gym very clean! Friendly staff! Front desk does an amazing job at assisting with your needs. Staff is always greeting the members. But, I gotta say my favorite is Jonathan, the trainer, he makes working out fun as well as providing you confidence and motivation. He also shows you the skills that you need in order to achieve your goal. Hands down the best gym by far as well as price friendly! Give everyone at the little Village location top stars !! read more

How to sue planet fitness(your welcome) Common types of small claims lawsuits against Planet Fitness We often receive the question, can I sue Planet Fitness in small claims? The answer is yes as long as the dispute is for $10,000 or less (more on this below). Here are some examples of small claims lawsuits against Planet Fitness: Failure to cancel your membership. For example, you requested Planet Fitness cancel your membership but they never cancelled it. Failure to refund your account. For example, Planet Fitness agreed to issue you a refund but never did. Charges to your credit card. For example, if you cancelled your Planet Fitness membership and they kept on charging you. What to do before suing Planet Fitness in small claims court Send a Demand Letter A demand letter is a letter that outlines a set of requests. For example, you could request a refund and explain why you are requesting a refund. If you eventually decide to sue in California small claims court, you are required to first request your money or property back before you can file the lawsuit. While you can request your money or property back orally, it is recommended you do so in writing in the form of a demand letter. What to include in the demand letter? Unsure of what to include in your demand letter to Planet Fitness? Here are a few suggestions: How much money you are owed. Why you are owed money. Your contact information. Where to send payment. Give them a few days to respond (usually about 7 to 14 days). State that if they don't respond, you intend to sue. Where to send the letter: Planet Fitness 4 Liberty Lane West Floor 2 Hampton, NH 03842 You can also send a copy of the letter to their registered agent in California: Cogency Global Inc. 1325 J St STE 1550 Sacramento, CA 95814 Make sure to always verify this information by reviewing the California Secretary of State's website as this information may change. Learn how here. If Planet Fitness ignores your demand letter, what is the next step? You can sue Planet Fitness in a small claims court. read more

Whew! What an experience. Went to gym yesterday 20 minutes before a class. Was told by front desk I must sign up a day before but they will make an exception today (yay) and to wait for the trainer. Fast forward, Class time rolls around and the trainer is nowhere to be found. The lady at the front desk tells me the trainer is using the bathroom and will be out shortly. 10 minutes goes by and nobody has come, so I decide to just workout and schedule for a class the following day (today). Talked directly to the trainer (who did not show up for the original class) and confirmed my booking time after my workout. I come to the gym at 1PM today for my scheduled workout and not only is the trainer no where to be found, the staff was not at the front desk. None. I waited and even went to the bathroom and got on the treadmill for 10 minutes to see if anyone would show (I'm pretty understanding, or so I like to think). The whole time nobody was at the front desk nor did I see the trainer. I ended up working out on my own but toward the end of my workout (about 45 minutes) guess who is at the front desk? The staff and trainer! Wow, my timing must be impeccable. So unfortunately my training experience here is a 0-10. I would try a new time but the trainer said he was going on active duty is isn't going to be available for a while (salute to you sir). I will not be returning to this gym as my experience has just been piss poor. I'll try another planet fitness location but I'm still baffled on how my experience unfolded here. read more

I visited the club in little village this morning (I am a member at Pulaski) and I very surprised as to how disgusting it was, compared to my home club. The bathrooms smelled so bad and were so dirty I wanted to throw up... I went to let the staff know that it was really bad, and they did absolutely nothing to improve the smell or clean the bathrooms... The showers were not any better and I had to shower there.... I tried to clean it myself with the cleaning supplies I found, however the first shower had no hot water, so as I went to go clean the second shower it didn't have A SHOWER HEAD!! so I had to rush home and shower. I am by far so very disappointed at how dirty this gym is... they have no care for gym members or their gym... I hope this helps improve this gym because it has such great potential and I really want to like it. read more

They have a "no bag" "no jacket" policy that they just started on top of no use of the locker rooms. That's unreasonable in a cold climate place like Chicago. So the front check-in person saw me come in with my bag which I put my coat in-- since there's no where else to put it-- then comes up to me in the middle of a run and tells me to put my bag and items in the car. Mind you, he just saw me come in and greeted me while I'm holding the bag. This is the first day that they're enforcing it, yet I saw other ppl with their items. Anyway, he tells me I have to put my items in my car and that I needed to do it right away and is rushing me. I tried to leave and ended up hurting myself trying to interrupt my treadmill run. I'm so disgusted with this place. If you're going to enforce something, do it consistently and make sure everyone is abiding by it. read more

BE AWARE Yesterday 02/16/2022 during my workout someone broke the lock on my locker and stole my wallet and 750 dollars in cash. When I reported it to the front desk, the manager told me that there could be nothing more to do than an internal report (of which, she did not want to give me a copy) While I was talking to her, I realized that there were at least 3 more people who also got their lockers broken into. I imagine since they had not lost money they did not make a report. It is a frustrating situation. 3 years paying membership to the company and not taking responsibility for situations like this is very upsetting but more importantly I'm now worried about my safety. Where can I report an incident? the gym managers did absolutely nothing to help. I think they should be held responsible for losses like this The gym has access to the cameras in the window time that the robbery occurred but they did nothing. If anyone knows how I can take this to court if necessary, I appreciate your support. this is not a safe place, be careful. at least they should make it known that it is not safe to leave belongings in lockers. Tomorrow I will go to the gym after the robbery and I hope they have a solution. In any case, for now this will be my only way of expressing what happens in this location. read more

When it's not crowded it's great. However, when it is there's always men using the smith machines for over 30 minutes and half the time the aren't using the actual machine they are just taking up the space to use the bench. There's plenty of space for using benches near the dumbbells so I don't understand why they don't allow other people to use the machine. Since there's only 3 smith machines the employees should be keeping an eye out to make sure no one is misusing the space and everyone can be able to get their workout in. read more

On Thursday June 9th in the evening..one of the kids who works there got himself soo upset over a member who was working out SHIRTLESS ... the member saw him coming his way so he put his shirt back on...the worker still had to tell him the rules but he threw in that he would cancel the young man out if he did it again..whatever that means..kinda sounded like a threat to me..anyhow then later the worker saw another guy... a big guy in a muscle tank he didn't have that same nasty attitude with him as he did with the shirtless kid but told him the shirt was intimidating or something like that..the big guy we have seen for YEARS at this gym and he ALWAYS wears muscle shirts ..whats funny is the worker was good with members working out in FLIP FLOPS, BAREFOOT, IN UNDERWEAR, and BRAS, and dress clothing but not shirtless or muscle shirts frickin hilarious..no wonder MANNY left this gym read more

I stopped in Saturday morning at 11 a.m. & expected it to be crowded, & surprisingly it was not! They have an open floor with treadmills, ellipticals, weights, and so on. There are big screen t.v.'s for the people working out on the cardio machines which I didn't care for, but was able to watch some college football. There is a "stretching zone" that is off to the side with mats, yoga balls, and hip extender work out machines. There is also a "circuit zone" with other machines. The locker rooms are nice with ample space and have 2 large mirrors with blow driers. The showers looked decent, and right behind them are closed off changing rooms for privacy which are nice because you can close the door. Overall, I was happy with my visit. You CAN'T beat $10 a month & I hope that this gym remains clean and well kept. I did not check out the tanning beds, massage chairs, or anything else. I just got the basic membership, so it's limited to just the workout floors. read more

Planet Fitness - Bathrooms are decent - Gyms Near Me - Chicago, Illinois

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I normally don't leave reviews of places. Everyone has their own experiences, but I felt compelled to leave this one. I recently moved in the area and started using this particular Planet Fitness due to its location. I have used many planet fitness facilities throughout the years. I love the size of this particular facility, but what really turns me off about this particular facility are the changing areas and the restrooms. They are absolutely filthy. The men's and the women's changing areas are completely disgraceful. I have brought myself and my girlfriend to this facility often and we constantly complain to each other about how filthy the changing rooms and bathrooms are. There's no excuse as paying members that we have to endure such uncleanliness of a facility. Members can catch diseases due to unclean surfaces. I only use this gym because of the location and the size but I would not recommend this gym for anyone. It's absolutely disgusting in the changing rooms and bathrooms. It's a reflection of how this place is managed. read more

I was personally called by the staff member today because of a disposable paper towel she had left in the locker room. I asked her why this was done, as this is an unusual practice, and why she felt she had to notify me specifically. She then replies that that this is standard practice to notify customers that they have continuous issues with. Mind you, I am a frequent flyer at this location; I only come to this location occasionally. I asked what she meant by calling customers who have issues with. There was no appropriate rationale given by PF staff, nor was she able to articulate the PF policy and procedures regarding her actions. Bottom line, my take on this situation is that because I am a black (woman) individual at this location, it is okay for PF at this location to harass and discriminate against black customers. Hell NO. I pay taxes and have 20 yrs of life serving this country, and I am still an active member of the US military for ALL USA CITIZENS NOT SOME. I will not tolerate being harassed or discriminated against while I walking on USA soil. This goes for using my USA-paid membership at the Little Village PF. I am currently waiting for management and the official PF standard of practice regarding this 11/6/23 incident at this location. Indeed, they have store records of official procedures in which ALL the customers at this PF location, regardless of ethnic background and gender, have personally called and followed up on when they incidentally left disposable paper towels, toilet paper, empty shampoo containers, hair etc. read more

Why is there no hot water in the female shower? Like am I doing something wrong or do you not offer warm showers?

Really very disappointing with customer service is Ana with her hair model strange I used to be member here but have to go out state a while She is really f*** stupid and no attitude to being customer service desk,,I know every single business have regulations and understand,,but I used to be member and know about that and she made so complicated when I want back Here no really expensive one and she have to know that so that she successfully get members read more

This is by far the cleanest Planet Fitness that I have been to and the staff is great. I have also visited the Logan Square and Streeterville locations. They have a lot of space here at this location, it isn't lacking free space and is usually only crowded for about 1-2 peak hours in the evening read more

I would give zero stars if I could. they don't ever pick up their phone number. yes I called the right number like 15 times now. I emailed them 2 weeks ago.. and nothing read more

My sister and I started coming at night when it's less crowded. We're always greeted by Ernest or Kevin, two amazing workers that gives us a warm welcome every time we come in. They assist with all our needs. The place is very clean on the floor and in the bathroom. I suggest a spin on the hydro Bed after every work out (: read more

Filing a class action lawsuit against this franchise TODAY.Still trying to cancel with no success this business is a SCAM.They never answer phone read more

I have to say that I am very surprised at number of Mixed Reviews! I personally like to inform myself before getting involved into just about anything and in this case with this particular Planet Fitness I wanted to make sure I knew everything about it - not just through yelp but also from my personal experience stopping in for a face to face collection of information. First, I would like to address the staff: I found the staff to be extremely helpful, very welcoming, and very informative. My boyfriend and I never felt any kind of pressure to sign up that same day, we made it very clear, we are the type to think things over and the staff that helped us wasn't bothered by that and we were not treated any less than someone who was clearly signing up the same day of a tour. The gym introduction was pretty great, again the staff immediately greeted us and the minute we mentioned we were interested in signing up - we waited just a minute or two before we were on a tour. My first impressions: The gym itself was pretty clean, it didn't reek of wet moldy towels, the equipment looked up to date and also clean, and the energy in that gym is unlike the energy I've experienced at other gyms! We did our guided walk through and the staff member was very straight to the point, he really took his time to tell us / show us everything we needed to know - and he often asked us if we had any questions. Clearly they know how to approach interested clients! One thing that is a deal breaker is the conditions within the locker room! I have to say that I was very impressed with my initial walk through, I am no expert and only god knows how clean it really is, and in my opinion everything looked clean. The individual showers looked clean, the individual changing rooms looked clean, locker room counters were clear and clean, the individual lockers didn't reek, and overall the room itself smelled clean -- most gyms mask that moldy wet towel smell with sprays and chemicals, that's when you know you're walking into filth. Overall I was pretty impressed with the locker room situation. Thumbs up to the staff for maintaining it! Needless to say, The next day as promised, my boyfriend and I signed up as Black Card Members and the staff seemed thrilled about it! It's been a couple days now, being members, and our personal experience physically interacting with the gym/locker rooms have been really positive! The staff still prove to be extremely helpful, welcoming, and eager to ensure our experience is a positive one! My boyfriend and I are very pleased with this this particular Planet Fitness, See for yourselves - take a tour, familiarize yourself with the facility and the staff! By the way, signing up was very quick and easy, hassle free, it must have taken no longer than 10 minutes - and we were on our way to working out afterwards! I should mention - My boyfriend for a long time was a member of LA Fitness (on Canal) and we are now pleased with the decision to sign up with Planet Fitness. read more

Do NOT go here at all costs! They will share your confidential info (name and date of birth etc.) with everyone that enters the place!! The managerial staff is incompetent (Mr. Jesse Sanchez to be specific). They were unable to provide a robust explanation as to why they would let your info sit out on a clip board for everyone to review (hello! Identity theft central!). FYI, I saw several of the gym goers full names, email addresses and DOBs, that it wasn't even funny. Even after requesting that my information be stored in a electronic database, they refused and said it was the "rules" to write it down on a piece of paper. Are you kidding me? Is this 2015 or 1985? Dealing with these folks is simply not worth your time. (Or even the nominal fee of $9.95 a month) Trust me. Btw, I left a message for the regional director (Katie Palmer) regarding this policy and she didn't bother to return my call. Figures. Stick with the many other gyms like LA Fitness or Xsport! read more

GREAT experience here today! Fantastic session with the amazing Jonathan!!! He really took his time to help me develop a plan just for me and my fitness goals. Kept it fun and on point. Gave me confidence to try more and do more at PF to complete my healthy lifestyle changes. The front desk staff was also amazing!!! Location was clean, nice new machines. I'm a member at another location but came here specifically for help from Jonathan...so glad I did!!!! He's the BEST!!!!!! read more

Planet Fitness is not marketed nor designed to be an all-encompassing gym. If you are someone that specializes in a certain sport training/conditioning or a serious weightlifter (nothing MANly about it) like myself, then this nor any Planet Fitness gym, anywhere, is not going to be the gym for you. In fact, when I chance to look up and see the facile and insincere platitudes scrawled across the walls, I chuckle to myself. It's so transparently ingratiating that it does a 360 and becomes mocking. I love it. If you're overweight or a new exerciser, don't go on Pizza Monday. If you're bulking or carb cycling, go to Pizza Monday-it's free pizza!!! Anyway, this place is a life saver to get your cardio in during the abysmal Chicago winter. Get your gym on and then go next door to Pete's for your groceries. Then you don't have to leave the house again! Last year it saved me from succumbing to seasonal depression. Like everyone else has said, you cannot beat the price. Plus, after coming here for a year, this one is kept consistently clean and tidy. Any foul smell emanating from the men's locker room comes from inconsiderate patrons who squirt their thrice-off brand body spray into the ether. But this is the bane of every gym locker room- this and naked old people who no longer give a you know what. In January I pay my dues by card or cash upfront for the year and it's one and done. The staff is approachable, and if they aren't always smiling, then great- it means they're human like the rest of us. read more

This Planet Fitness location is fabulous! It is brand new taking place of an old big box store, so the place is HUGE. The machines are clean and sparkly fresh. There are lots of machines and rarely see the place crowded. I have gone at lots of different times and even at busy hours, I have been able to find my desired machine free. I am new to this whole ~working out~ thang and this place is not intimidating and has lots of regular folks who are there working on their fitness. The other patrons seem friendly and non-judgy which is always good in a gym. The staff is also very friendly and have been receptive with questions or issues. The only issue I've had is that sometimes people have not respected the 30 minute circuit, going to exercise on the machine I'm about to use with little regard. I understand this mostly has to do with people who don't read or pay attention, but could possibly be resolved with more staff check-ins. Overall, I am SO PLEASED that this place opened and I hope it stays clean and not-too-crowded. read more