To a person, the staff is the best--always friendly, helpful, and accommodating. The gym is always clean, and the equipment is always in good working condition. Their Black Card Membership level is an absolute must! The added benefits are incredible! I have had memberships at many gyms over the decades, but Planet Fitness finally got it right! This is a gym that sets the standard for all other gyms, and the Franklin, Tennessee location (my home gym) is the absolute best! read more

Large, clean, well maintained gym. Friendly service as well. All equipment is new, comfortable heat/ac system. read more

I don't understand any bad reviews about this place. It's for everything you need for working out, not to mention the black card spa is amazing. I only go on weekday mornings between around 8:15 and 10 am and it's never so crowded I have to wait for any machine like some people are saying. It has 5 stair masters, and also totally top notch tanning beds - just as good as the ones at tanning salons that charge $100/month for a membership. The tanning benefit alone is worth the measley $25/month here. The massage chairs are the best I've ever tried. I can honestly say it's the official best $25 I've ever spent read more

I am a regular guest here and love how friendly the staff are, how spacious the gym is, and how I can workout in ease. I tend to come on off hours so not usually that crowded. I feel like it's very cleanly which is nice, esp during cold/flu season. read more

This place is way too crowded all the time. This is the most crowded planet fitness no matter what time you go day or night. It is absolutely horrible. They can't even fix the water fountain that has been broken for years. read more

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Clean and great place to work out. Usually machine have no wait. Staff is nice. Small square footage for planet fitness but seem like they have everything I am looking for when I work out. I have been to at least 10 different planet fitness across several states and I would say this is the one I prefer to come to. read more

Love this place! The staff is always helpful, friendly and very welcoming. We rarely have to wait for a piece of equipment, which makes for a timely workout if you are in a hurry. The clientele is also friendly and respectful in the use of the equipment. The staff is always cleaning and making sure it is a safe and pleasurable environment to workout in. It truly is a judgement free zone which makes working out enjoyable instead of a burden. Thank you Planet Fitness staff for being so helpful and supportive! read more

This has been my gym for the past 3 years and I've had nothing but really good experiences. Open 24/7, friendly staff, clean workout areas and bathrooms, and allows me to get my workout in. For the price, PF is really hard to beat! read more

One thing I enjoy about being a member of PF is being able to use multiple locations with no issues. This Planet Fitness is located on Murfreesboro Road in Franklin and sits in a decent size shopping center among eateries and shops. Given the location in the plaza, parking is never an issue. I will say that this PF is the most compact location I have ever visited. It is essentially one large "L" shaped space. There are two rows of cardio equipment that start mere feet from the door, each row having roughly 4p machines. In front of these two rows is the resistance equipment which is nestled up to the cardio machines in two rows as well. At the end of the cardio/resistance machines is the smaller free weight area and then to the around the corner from that is the large cable machine area. They do feature the stretching/abs area as well as the circuit room in addition to the Black Card room and of course the locker rooms. While the space is cramped, they have all new equipment, which was fantastic! Nothing in that gym was in bad shape! They also had around 34 TV's, each labeled with their channel...which is weirdly important as I strategically choose my cardio machine based off of the channel its in front of! The only downfall with this location, outside of the tight space, especially after work, is the service. The young lady at the front had zero interest in being of assistance for me. I was a new visitor to this club and wanted to use the black card area, and after standing at the desk for 2 minutes while she texted, I just called it a day. I think this could be a solid spot for a good workout, but definitely have to time it right! read more

So this is solely on the few staff members (ESPECIALLY THE ONE TRAINER Mackay and most of the female staff) that don't make any new comers or people who aren't from here feel welcomed! I'm from LA and I think people can tell I'm not from here but the stares and the looks of just judgements all the time! I thought planet fitness was suppose to be a judgement free zone. I'm a single mom, who also struggles from a history of hip dysplasia (I've had 3-5 hip surgeries on both hips and now have 5 screws in my right hip) and I'm just trying to get back into shape. I just don't understand if your a staff member why the need to make people feel more uncomfortable than they already feel. And today I passed by the trainer Mackay in the locker room and we almost ran into each other, what does this lady do, she takes one good look at me up and down doesn't say excuse me or anything and just walks pass me like I'm in her way and I need to move. The audacity that even a trainer can just disregard someone who literally is just trying to come to gym to escape from feeling insecure. I'm just so appalled and have never felt so discouraged to go to a gym. Before having my son I use to be a member at 24 hour and GOLDS GYM in LA and I have never felt this way ever in those gyms than I do at this particular "JUDGMENT FREE ZONE" Planet Fitness. read more

Planet Fitness on Murfreesboro Road is run down. I pay for a black membership so that I can use the massage chairs and only one of them is fully functional; the other one has been broken for months. Some of the lockers are broken in the men's locker room. The hair dryer mount is broken off the wall. This place is falling apart since I started going a year ago. I'm canceling my membership when it ends in April. read more

This gym is a absolute joke!!! I had to go in 4 times just to get a membership cancelled and still had to talk with the so called "club manager" who was completely unprofessional and wanted to be rude over the phone. Take your money somewhere else because who want to workout in a gym with broken equipment and obviously never cleans. Planet fitness in Franklin is definitely not worth it. read more

You need to get creative if you lift here. This place is always packed to the ceiling with people, so the chances your machine/weights are available to use at your convenience are very, very slim. Honestly, pretty frustrating too. Other than that, no other problems here. read more

Don't go to planet fitness if you are from out of town and just want to buy a day pass. They wanted to charge 21.95 for one day. This is a rip-off. I travel often for work and buy day passes for 5 to 10 dollars. Then to showcase their business acumen, they recommend a gym down the street that charges $10 bucks. So they literally don't want your business and are sending paying clientele to their direct competition. Makes no sense. read more

By the time we finished our membership here, we had really appreciated the help from Julia. She was always ready to help with any challenges we had. The facility is adequate and clean. The desk staff changed over a lot in the couple of years as did the trainers. I think it is a good place to workout for the price. read more

I walked in and asked if I could join the gym. I was greeted by an older lady with a lot of Botox who told me to go home, download an app and sign up through the app. When I asked if I could just sign up on the spot she said no. Guess they're not interested in new members. I walked out and called another Planet Fitness in the area and asked if I could sign up in person and he said sure... come on down, we'll get you signed up. Hmm. Huge pass on Planet Fitness in Franklin for their poor customer service. read more

Eh it's your average PF. It's a bit small but the staff is great. The bathrooms can be a bit messy and overflowing with trash which is why I give it three stars. Not bad for $10 a month. read more

I have been a Black card member for 2 yrs. In the last 3 months it has gone down terrible. The people are very friendly but the place is a mess. It use to be so clean. Now there is cobb webs in the corners the bathrooms are filthy. I ran a paper towel on one of the machines it was disgusting. And the tanning beds are very old. I go to a lot of Planet Fitness around the USA and these beds are the worse. Please get the cleanliness level back. And look into getting some new or newer tanning beds. Thank you Linda read more

Due to family circumstances outside of our control (unexpected travel out-of-state and tending to the failing health of an 88-year-old mother), we were 3 days late in canceling our membership. Even though the yearly renewal deadline is still 4 days away, your "zero tolerance" requirement for either certified mail or on-site cancellation indicates that we will receive no consideration for these real-life circumstances. You give me no choice but to give your "remote control" fitness operation a FAILING GRADE - so much for your "judgment free" claims! BUYER BEWARE. read more

I really enjoy this facility. The staff are very friendly and helpful, the locker room and workout areas are always very clean as well. The do a great job keeping everything looking good. All the machines and equipment are in great shape as well. read more

Big issues with members talking up 3 machines at once. Guys only use one at a time. But it's more like when there staff or trainers are not working they hog the equipment. read more

A special shout out to the staff member, Noah, for helping retrieve my AirPod from the Stairmaster. Also, Tim helped in the retrieval and they both had me back on track for exercising in no time. Much appreciated!! read more

This gym is terrible they have very bad service and you need a government ID in order to enter which means my son and I can't go in because what 14 year old had a government ID on them. read more

I have been recommending PF to everyone since joining. Great equipment and helpful staff. I actually look forward to working out!!

Honestly have had a pretty terrible experience as far as my black card membership goes. Horrible communication. Horrible service over the phone. There have been a couple of employees that were nice and welcoming, but there is one woman there that is very unpleasant almost every time I go. Never got a tour of the place, never got my black card membership bag or whatever they're suppose to give you so I had to ask for it. The facility is nice and it's not ever full when I would go in the mornings, but that's about all the nice I can say about it. Big mistake and a waste of my money for an entire year. read more

It doesn't matter who runs a local club when poor franchise rules back it up. You need a certified letter to cancel a gym membership because anyone could cancel the membership? Who cares just re-activate it when you find out someone closed the wrong account, it's a couple of clicks. Oh, or is it more important to grab ghost money because they make it difficult for customers to cancel. I was going to buy his new membership at Planet Fitness in our new state but I can't even do that without a certified letter to the old gym. I will by him a membership at a real gym. 5th gym I've used. Never had to write a letter. Even 24/7 Fitness doesn't make you write a letter because it's a Gym Membership. I just moved a 401k over the phone but they knew how to verify someones identity over the phone. Come on get it together. We are in the electronic age. Last time I sent a piece of mail in an envelope? over 5 years. read more

Warning to the public: if the only way to address a grievance is through the very club you had the grievance with, then that should be a sign that you are not dealing with a safe of professional organization. No one answers on the customer service phone. It's all rigged so you can't get anyone to help. And when the asst. manager won't give you the regional's phone number, then you know he is desperate for his own job. It is a dirty circle that turns around this gym. 2 years ago I hurt my back trying to manuever an "adjustable" chair in the express room. I complained to management. 2 years later they fixed it. We have to constantly wait for people to leave machines to let others on, as they dominate these machines themselves or with groups of friends. If you have a medical issue and can only use certain machines, this makes for lack of managing. If they monitored the floor behavior as much as they governed you about a mask, then they should be seen as a reputable place, but they aren't. For instance, Assistant Manager "Ryan" has one smart mouth and no respect for women. When I didn't want to cheerfully greet him at the desk as I was leaving , he would shout out "HAVE A NICE DAY" in a very sarcastic tone. Which brings me to the other day when I was there from an absence. I asked to speak to a manager about a doctor's letter I have that states I have a medical condition that exaserbates with the mask, declaring me to be exempt. Ryan, newly promoted, walks out of his office and tells me abruptly that he nor Corporate would allow my letter in this gym. When asked if I could see where it is in writing, he couldn't give me an answer. Hmmmm....So I told him I would think about all of this, and, I was going to locker room and then on a treadmill. Ryan approaches me 10 minutes after I am on the treadmill and says, I HAVE TO SEE YOUR MASK. (This was done in a threatening manner.) No one had a mask on at their treadmills or anywhere in the room, so why was Ryan singling me out? Then he told me if I didn't show him my mask I would have to leave. He knew my mask was in my locker so he made me go to the front desk and get a mask. Then I went back to finish my workout, and I noticed he was following me from a distance, everywhere I went. When I asked him for a Regional phone number he said he didn't know it. Manager doesn't know regional phone contact? I will be pursuing further action on this matter, but as a woman and 2 year member, my experiences here have been horrible, and for that I am giving a heads up to those who want a fair and legal place to work out, please seek other venues. Nobody should have to go through being chased around by a manager and ordered to do things that violate our Human Rights. read more

Pretty good gym for sure. The atmosphere is welcoming and it is very clean. Three stars for two reasons; no bench press and no squat rack. Good starter gym! read more

Definitely a sub-par location compared to the location I had been used to, in Newport, KY, I was using before I moved. Not a lot of space for free weights and cross-fit type exercises as well as only one spot to do pull-ups/chin-ups in which a lot of the time you are in the way of others who are being trained by the personal trainer. I felt like an a**hole for doing my abdominal lifts above my head in front of the class as if I were showing off (definitely not!). I didn't want to be that guy, but you gotta do what you gotta do sometimes. Would recommend to more casual exercisers and/or those who just use a treadmill or do simple lifts (not saying that's a bad thing by any stretch), but for those who typically require more energetic workouts, for the lack of a better phrase, I would encourage you to look elsewhere until they are able to put this location on par with some of its other locations around the country. read more

I used a PF in Texas for years and the quality of the one in Franklin is above and beyond what I have experienced anywhere else. It's new, so it is very clean and shiny. I like the no judgement slogan of PF and they stick to it. I never feel awkward and I like that the staff is helpful and nice. It's a little cold in there, but I think that's just a gym thing. I like the bells of the black card, but I would even recommend it without the added amenities of the black card. It just feels clean and friendly all the time. It gets a little crowded in the afternoons early in the week. I haven't gone in the mornings, though. Parking is a breeze since it is in a shopping center of sorts and there is a large shared lot. read more

Its pretty empty but the facility seems clean and its very new. Everything was very simple to use and it was a convenient, quick experience. The employee could have been friendlier, but there weren't any issues. read more

I've been a black card member here for a little over a week now and have been in almost every day. I have not been to any other locations, but I can easily say that this location seems well-equipped for the amount of people you'll find so close to Cool Springs. I love that it's 24/7, I love that it's clean (though most members don't seem to follow the rule of wiping down equipment after they've used it), and the staff has been incredibly kind. I'm a very naturally thin 23-year-old and have never been to a gym before this place, and the staff has been more than happy to show me how to use equipment. My biggest worry in joining a gym was that I would be stared at or judged, and I really can say that I've only made eye contact with one other member in the time that I've been at this gym Truly, people want to do their thing and let you do yours. I really am enjoying this membership and this location! read more

Planet fitness, specifically the one on Murfreesboro Rd in franklin, is fantastic! Being a fitness junkie and having spent many years in every gym known to man, as well as being a personal trainer for about a decade, planet fitness is refreshing. I don't have the same need to go workout for 3 hours a day and stare in the mirror at my progress and compare myself to what I looked like a month ago, and to the other people around me. And Planet Fitness caters to that. It's so clean and well maintained. The staff is super friendly and i truly believe the laid back atmosphere that encourages you to come do your own thing when it's convenient for you is because of the attitude generated by employees. The locker rooms are great. Never had a complaint and I LOVE the black card member benefits! read more

Great gym! Perfect location, super friendly staff and extremely clean! The atmosphere is nice and I always enjoy coming here for my workout.

Such an awesome gym and super clean! They are 24/7 and There is always someone at the front desk to help no matter what time I go in! The spa area is great they have lay down and stand up tanning beds, total body enhancement,massage chairs, and hydro massage bed! If you have not checked planet fitness out yet you need too! I love being able to walk in and not feel intimidated! read more

I came to this gym from out of town and have been very pleased with my last visits. I wish I had this gym at home because it's definitely a step up from the gym at home. Great equipment, fantastic staff, clean environment. Will be back next time I'm in town! read more

I was informed today that Planet Fitness did not allow an 80-year old gentleman with a disability use their restrooms. They turned him away blatantly, however, a bystander graciously offered to help him out. She walked him across the street to a different place, and then helped him to his car. She was not an employee there. I understand that places have their policies, but there is no common sense here. I believe that the employees should be held to a much higher standard than that, and offered to help the man in need instead of turning him away with no apologies. It should be about following the spirit of the policy, rather than strictly to the letter, especially with special cases like this. I will absolutely be sharing this all throughout social media. Unacceptable, especially for a facility that prides themselves on acceptance and claiming to be a judgement free zone. read more

I workout here 5 days a week, and love it! The staff is friendly, the place is immaculate, the equipment is in excellent shape.

After a bad experience at another PF in town, I was very impressed with the customer service of this location. On my first day, I asked if I could buy a lock for the locker room. The guy at the counter goes, "Oh, we don't make you do that here. Let me show you...." He takes me over to some lockers and shows me that all I have to do is put a combination of my choice in the lock and I'm good to go. No hassle. He saved me some money and the hassle of having to remember another combination. Thank you!!! He also answered some other newbie questions for me and couldn't have been more friendly. My experience with the other employees thus far have been nothing but stellar. They've been joyous, courteous and helpful. Thanks guys! read more

Extremely friendly staff, very clean facility. I'm an above average lifter and felt I could get an appropriate workout. I highly recommend