I moved from New Bern in August or 2022 and now live in CT. I've sent two letters and called a half a dozen times and this gym refuses to cancel my membership - despite me living 700 miles away. The letters I sent get "lost" - they don't call back and do not expect common sense or logic because all they care about is getting money and they will do absolutely everything to prevent you from cancelling. I had to dispute it with my credit card - which of course complied. Now they have the gall to pursue my "unpaid balance". Guess what they told me - send a letter to cancel. read more

Early Sunday morning workout followed by a Sunday morning shower. The "thirty minute" circuit was in great condition with no one else on any of the machines. Same for the treadmills. This early, no one else working out and that's a good thing! Locker room was clean and the showers worked well. [Review 283 of 2024 - 3540 in North Carolina - 21318 overall.] read more

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I highly recommend this gym. It offers a lot of workout equipment, workout stations, and circuits. The gym is spotless, and the staff is very friendly. I read more

A great place to workout, friendly staff except for one older woman in the morning who needs a personality transplant. Great equipment that is updated regularly and kept very clean. Excellent locker rooms and showers also. read more

First time in many years I've been part of a gym. Christmas present for me and the wife for each other. Greatly priced for what they offer. There are two different packages, both of which are greatly priced. We went with the higher option so that we can get the most out of this. The place is spotless. I believe cleaner than my house. Lol. Now, I went the first time tonight and the employee at the counter was really nice and very helpful. Although he is running 12 hour shifts alone at night, he still managed to be very humble with everyone. We appreciate that as I know how that can be. Either way, great place, never crowded here in New Bern, and it'll keep me coming back. I'll update more as I use more benefits here. As for now, they got my vote. read more

Planet Fitness - Trainers Near Me - New Bern, North Carolina

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Love this place! The team does a great job, maintaining a clean and orderly gymnasium floor. This includes the bathrooms, so clean and well kept! read more

The staff here is so helpful and friendly. Great space for parking and the gym and locker rooms are super clean.

I enjoyed seeing Planet Fitness workers going around and deep-cleaning machinery and weights. Although most people who come to work out wipe down the machines after use, it's nice to see someone going around doing a more in-depth cleaning. I also noted a worker cleaning and mopping the bathroom/locker room. It was so nice to see that they clean regularly. read more

Enjoy the laid back atmosphere, the employees greeting and seeming to enjoy and appreciate the gym patrons, cleanliness, extra perks of Black Card membership, low price for regular membership, like being able to gauge how busy it is in the app before getting there read more

A great place to workout, very clean and the staff are very friendly and helpful when needed.

Love this location just wished they would get a standing tanning bed and heavier dumbells and bent bar weights

I always love going to planet fitness. I feel like it's always clean. The staff is super friendly and just a feel good atmosphere. I've been a member for a long time and no matter when I go I always feel welcomed. Definitely recommend to my friends. read more

I signed up at the New Bern location over three months ago while on duty in full uniform. Due to my commute, I needed a gym available where I could work out on duty. Everything was swell for months, staff was great, other members awesome. Then comes the "manager" Adam. He informed me I couldn't be on the premises with my firearm regardless of the fact I am on duty and in my ETJ. Well, the ownership changed hands since I signed up, and the "manager" can't be bothered with updating the phone system to the correct owner contact info. It's an investment firm out of CT, btw. Anyway, since PF customer service is non-existent, I thought about canceling the membership and disputing the fee with my bank since they breached the contract (there was no policy regarding same, I was not informed, and my contract mentions nothing about not being allowed to have my duty weapon on me). But, I decided to just transfer to a better club minus the beta manager. Gyms are a dime a dozen, avoid this one until Adam is gone. read more

This is a very nice facility. It has the modern appeal to it. The staff were pleasant. If I'm in the area I would definitely come back. read more

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Denied entry from a computer glitch! Member 5 years. Poor customer service. "8 people around checking in" and this red-headed employee said "your account is in collections (out loud)" which makes anyone look like a deadbeat. The manager acknowledged it was a glitch as there were two accounts for which there was no reason and they were paid up and could not explain the error. No apology for the other staff telling me I could not enter. Beth, the manager, said "It shows two accounts and I don't know why it shows two for the same person... and I don't have access to change it, sorry." She did not offer to call her manager, simply said "we're supposed to deny entry is there is an account problem which in this case is apparently a glitch." No apology, just "sorry you can not enter" by a red-headed staff member on 04/09/19 around 12pm. None of the staff were educated on customer service to simply "try" to call a manager. Its really training based. The facility is fine, just the front staff do not seem to have training beyond scanning your card. I got a blocked from my own gym and I'm paid up direct draft for years and embarrassed in front of several others implying i was delinquent. They could not explain. BUT they also said "we can't do nothin', we're not authorized"... they could have said they'd contact corporate or something. Really stunned at the lack of enthusiasm to solve the issue. I will be cancelling my membership. read more

I started going to this Planet Fitness gym in New Bern NC about 6 months ago primarily because they honor Silver Sneakers members. I was very impressed with the overall cleanliness and the friendly nature of all the staff I have encountered. I happen to also take advantage of the classes and the trainer which are included in the membership fees. I started enrolling in the Build your own program that allows me to tailor the training I get to suit my needs. Brittany, the trainer that is working with me understands my needs as to mobility and areas of strength. She has lately been very resourceful in finding the exact exercises I need to be more mobile and free of stiffness both during and after my training. I am very pleased with her and recommend her to others, she is intelligent and personable while professional. read more

First it's disgusting you would charge 100% of your fees even when the only option I have is online classes and no use of equipment at all, and if I don't have internet at home can do literally nothing. Second as I never utilized online I don't have an account set up, so I decided to do that.... of course I can't. I don't have my account number and at one number there is NO way to speak to a human to get my account number and ALL the other numbers disconnect on you. So now I'm paying for literally nothing. The SECOND you open I will be permanently closing my account. SMH read more

I love the no judgement!! I have been out of the gym for over 15 years and have recently started going back. I guess you could say that I'm a newbie all over again. Brittany was very patient with me explaining all of the machines. read more

Been coming to this gym since February. It's pretty big, and most of the equipment is popular, so finding the right time to come in is key. The staff is always super friendly! The areas are pretty stocked and clean. I enjoy coming to this location. read more

Thank you so much for letting the disaster relief volunteers use your shower facilities. We appreciate it very much. The gym also looked really nice and clean inside and staff was very nice. read more

It took me a long time to commit to signing up at planet fitness because of all the mixed reviews and how extremely self-conscious I am about working out and not doing enough and feeling like people are watching my every move... or it being full of a bunch of gym rats but that's absolutely not the case. I love that it's not crowded and it's very open and there's tons of equipment to work out on and Very clean. Even the people at the front desk are very kind, and always helpful, not giving the Up and down "are you here for a new years resolution" attitude or rude judgmental stares and laughs like most employees at gyms. so far, I love it. I've only been going for a few days now and I have no complaints whatsoever. read more

Nice place. Clean and well maintained. Lots of programs, including build your own, to choose from. No personal trainers but they do have an instructor who is health and diet certified and who guides a variety of fit classes. Staff is friendly and polite. Shout out to Brooke who gave me the tour. I recommend at least checking it out if you're interested. read more

Went into the gym today as I always do twice a week to use the tanning bed. I had misplaced my ID card so I've been giving them my name at the desk and just going in. Well, today that didn't occur. The young lady asked for my birthdate and I gave it to her. She then asked for my name and I gave her that also. To my shock she says and i quote, " your account has been placed into collections." I'm in shock at this moment because I had just looked at my bank account and saw my monthly membership had been taken out. I told her I could show her where it has been taken out for the last four years. She says yes you have one account in good standing and one account in collections. I may be no rocket scientist but why in the heck would I have two memberships to the same gym. She would not delete the other account and still denied me entrance into the gym. The manager was no help either. She says she can't do anything but will give me the owners email and not a number for them. She wouldn't even call while I was there. I've read similar reviews about this gym. I would NOT recommend this place to anyone looking for a fitness center. read more

I went here while on vacation, paid $10 for a 1 day pass. I am a current 24hour Fitness member, but this gym was pretty nice! I enjoyed my workout there. Equipment was clean. Purple is my favorite color(not that it matters for workout, but pleasing to my eyes). Didn't see any annoying gym rats(loud grunting men, and such, lol) and I felt safe there. My son and his girlfriend went with me, so weall had a good little workout there. read more

Probably the most unprofessional business establishment I have ever encountered in my life.

It's always clean, the employees are friendly, it suits my needs since I have an abnormal schedule.

Love this new gym!! The lots of new equipment and very up to date. The staff is very helpful and friendly. I have the black card membership and it comes with free tanning and massage chairs. read more

I really like this gym. The employees are always nice, and they keep the gym in tip top shape. There is plenty of equipment and dumbbells so waiting for a certain piece of equipment is never really necessary. Considering what you get for the price, you could not do much better than, Planet Fitness in New Bern. read more