I truly hate having to leave a negative review, especially when it involves such a personal and meaningful day -- our wedding. But I feel it's important to share our experience so other couples can go into their planning process informed. We hired Platinum Photography with the expectation -- and contractual agreement -- that we would receive retouched digital images, a custom wooden USB, and a physical 8x10 album. Unfortunately, the process from start to finish was filled with delays, broken promises, and poor communication. What followed was a frustrating string of extended deadlines, vague updates, and inconsistent messaging. The USB was only ordered months after the wedding -- after we followed up repeatedly -- and the album was denied, then later reluctantly agreed to after I pushed back and quoted the actual contract. The editing was also incomplete, with clear inconsistencies in the photos we received, and promises made about corrections (such as under-eye editing) were not fulfilled until pointed out directly. At one point, I was even offered a partial refund on the condition that I remove my review and forfeit the remaining items -- an incredibly unprofessional request. I was also wrongly accused of breaching the contract for making light personal edits to a few photos, despite the contract allowing for personal use (albums, scrapbooks, gifts, etc.). It's not that the photographer was rude or mean -- they were always polite. But it felt like a constant bait-and-switch, with excuse after excuse and very little accountability. As a busy mom of two, I simply didn't have the time or energy to chase down what should have been handled with care and professionalism. After months of back and forth, the album and USB are finally in progress, but I would never recommend this experience to another bride. Your wedding memories deserve more than constant follow-up, shifting stories, and delayed promises. Do your research, get everything in writing, and don't be afraid to advocate for yourself. read more

Terry is amazing! From the minute I met her, she has been so much fun and has made my fiance and I so comfortable and excited for our wedding. She has so many great ideas for engagement pictures and places for our wedding photos- we can't wait. If you are looking for a great photographer that appreciates the romance between two people and isn't ridiculously overpriced, check Terry and Platinum Photography out!! read more

Best photographer ! Terry listens to the customer and goes beyond to deliver. Easy to work with and takes such interesting pictures. She truly captures the moment. Often it is not easy to take group pictures but she gets everyone together quickly and takes phenomenal photos, not your typical group shots. read more

I have been in several weddings that Terry has shot for. I have always been impressed with her results and when my fiancée and I set a date it was an easy choice as to who we wanted shoot ours! She and her associates are fun loving and creative. They find ways to make everyone enjoy themselves and relax for those difficult group/family shots. They can work with your budget with a variety of packages and we look forward to having them at our wedding this August! read more