I recently had the misfortune of dealing with Platinum Stages UK. I enquired via their website (as phones were unanswered) about a 50mm Brass Pole on 18/04. No reply by the 22/04, so left a message. I received short e-mail back the same day not answering all of my questions (saying they use the "highest quality solid brass") & said the item would take at least a week to deliver; I sent another back thanking him & reiterating the questions he had missed. No reply by 23/04, but ordered (£315.98) through Paypal anyway. (He had also said they rarely discount the "custom" poles & it won't happen soon [one of my Q's] then saw a 20% off deal announced on Facebook a couple of weeks later). I received no confirmation, until I emailed on 24/04. I received a short/sharp e-mail from Alex saying he received my payment&they would inform when the item was shipped. The pole arrived unannounced on the 26/04 &was left with elderly neighbour. I removed it from the (intact) packaging to see it covered in DEEP chips, dents & scratches. I took pictures & re-packaged the pole without putting it up. My husband called them & left a message (no answer) & and I sent an e-mail with pictures (These: http://bit.ly/13kmdef) No reply by 29/04; I called them and got someone possibly on their mobile (bad signal) & a dog barking. He stated that it was the "order line only" & there "wasn't a number that he could give out" for the returns "department" & he would send an e-mail to the appropriate person to e-mail me back by the end of the day. By evening of 30/04 I'd heard nothing, so opened a dispute with PayPal for a refund. I received a rather rude e-mail from Alex on the 01/05 stating that I could return the item to them less shipping, pay the return postage, and pay a 10% 'restocking fee' as per their T&C's (which I'd not seen). I replied stating what they were asking for was illegal; as per the Sale of Goods act the item is not of satisfactory quality/as described & I then quoted Distance Selling Regulations. Alex then called (he sounded remarkably like the person I spoke to a couple of days before) who immediately said I wasn't covered under DSR which states all postage must be covered & no restocking fees charged, as the item was custom-made (wrong; exemptions are listed in Sections 4&6 of which custom made items are not one - they're only exempt under Section 13; my right to CANCEL the order in the 7-day cooling off period, but null and void if the item is faulty or not of satisfactory quality) & said I had to do it. I then said I had statutory rights under the SOGA because the item is not of satisfactory quality as shown in the pictures, & he said him&colleagues would be happy to sell a pole in that condition, and "brass is a soft alloy & can dent" (not chips & dents like that, surely?!) I explained as they breached their contract then the SOGA/DSR superseded their T&C's; he wouldn't listen. I requested he talk to my husband & he refused; when I said he will call him back in 30 seconds he said he'll "make himself unavailable" & he's "very busy" - when pointing out he wasn't too busy to talk to me he said he was trying to end the call. He said he had "no obligation to speak to him as he isn't the customer" & "his name isn't on the invoice, so I don't have to". I authorised him to speak on my behalf (which I can do with banks/utilities) & he still refused. When I said I wanted further communication in writing, he said before he called he had "sought legal advice" and was sending me a Recorded Delivery Letter to "prove [I'd] received it" stating where they stood & why I cannot obtain a full refund. I asked him to send me an e-mail stating this, which he agreed. He then said "if you decide to return before you receive it, then contact me.." I have yet to receive these & it's now the 9th. Paypul refund rejected. I escalated the dispute to a claim&emailed more evidence showing them that they were wrong & still offered them to settle the outside PayPal, as well as reiterating I was waiting for the e-mail/letter. No reply. On the 02/05 May, I posted pictures/descriptions on the PS US page, letting them know of the issues with the UK franchise. I received an e-mail on the 3rd (they got my address from PS UK) saying they would contact me that day to discuss/resolve. Nothing since & post has gone from the FB page. Today, 09/05, I rung PayPal (PS replied to the claim on the 02/05). They reviewed the website & said the pole is not considered custom-made due to the drop-down options of "up to 240cm", so I WAS covered. They granted the full refund & said I had to cover the cost of return postage & ask PS to reimburse the £22.37. Paypal won't refund 'til it's been delivered, so told PS the delivery date. My guess is they will ignore my e-mail, as per the other one. I have also been blocked from their FB page. I have since been informed of other people who have had trouble with them. My advice? DON'T BUY FROM PLATINUM STAGES UK! read more

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I recently had my studio refitted with Platinum Stages poles. I previously had x-poles but had so many on going problems with them and the joints. I went for the one piece removable Platinum poles in the end. I can't fault the products and the staff we're pretty friendly. They even gave me a discount because I ordered more than one pole. Received within a week. read more

I had a couple of problems that could easily be corrected, I never had a confirmation email for my star standalone pole which was over £500 with delivery. It's a lot of money to pay an took a long while to come though, but when it did arrive, it was packaged very well, perfect condition and was as instructed very easy to put together and use! Would reccommend to use platinum stages, but just be prepared to wait for your order coz it does take ages to be delivered. Oh and when trying to call, no one ever answered the phone but did answer emails so at least there was communication Ordered a 1ft extension for it and 2 weeks later still not here yet, but am hoping it shouldn't be too much longer now. read more

Used this company as it was recommended by a friend. Bought 2 poles for my club, the service I recievced was outstanding. I received the poles quickly and when I had asked for them. read more

Fantastic service and superb quality product. I bought a pole for my wife and she loves it. Fast delivery and great customer service ethic. Would definitely recommend. read more