I would NOT recommend Playtime Dental due to their lack of transparency and failure to properly verify insurance before performing major procedures. I specifically called ahead to confirm that they accepted Aetna DMO, and their staff assured me they did. Based on this, I scheduled cleanings for my three children and proceeded with additional dental work for my child when cavities were found. Only AFTER 3 dental cleanings for all three of my children and a major dental procedure under anesthesia was completed was I informed that Playtime Dental was actually out-of-network with my insurance. This left me with a substantial, unexpected bill that I would have never agreed to had I been given accurate information. This is completely unacceptable--it is standard practice for dental offices to verify insurance BEFORE performing major work, especially something as serious as crowns and anesthesia. Their failure to do so put my family in a terrible financial position, and they have refused to fully correct their mistake. If you are considering this office, be VERY cautious and double-check everything they tell you about insurance coverage. I would never trust them with my children's care again. read more

None of my kids need any major work, yet. My oldest will need braces. I take all my kids here and I find the staff friendly and helpful. They also have good patience for the little ones. Our cleanings always go great. read more

how they treat their employees! shouldn't talk about people, employees AND guests, behind closed doors. such an awful place to be. i worked there for not even 2 months. Jennifer, works in the front, treated me like absolute trash. taught me how to do something, when i did it, it was wrong so i got introuble. whitney will sit and laugh in your face, very unprofessional. whitney and jennifer will sit in the office and talk bad about employees AND patients behind closed doors. left work everyday crying from how bad i was treated. such an awful place who in my opinion, needs to be shut down. never again will i work for someone who thinks they are better than everyone else. which is unfortunately what whitney and jennifer think of themselves. awful place, filled with awful employees who only want the money. read more

Firstly the girls at the front desk are rude and have no emotion what so ever. I took my daughter in because she has a infected tooth and didn't even bother to send home any antibiotics or anything and sent me on my way with a bill of a little over 3,000 to get the infected tooth a couple cavity's taking care of. Mind you some of the cavity's were on teeth that were getting ready to fall out because she still has all her baby teeth. We left that office feeling defeated and my daughter still in pain. Lucky we found an amazing dentist to take care of her and not try to take advantage of us! read more

The office will lure you in with elaborate TV systems in each chair. They may even appear to be friendly when you check in. Get ready to sign documents stating that anything your child eats can and will ruin any expensive dental work they apply harshly to your child's mouth. Then don't be surprised if within two weeks your child loses the unprofessionally placed dental materials in their mouth because it simply isn't placed properly. Make sure you enjoy being told the reason they refuse your child is due to "your lack of confidence" in the office. If you feel comfortable with a dentist that will belittle you and make you feel like you can't possibly understand how cavities are formed then this is the dentist for you and your child. read more

Took my daughter in June to get a tooth pulled and put a spacer in. The spacer fell out the end of July. Called the office when the spacer fell out. I have yet to receive a return phone call. Thankfully she didn't damage her teeth when the spacer fell out. read more

My daughter Maddelynn loves playtime dental. She had to get 7 caps put on and they were amazing with her. Always explained what they were doing and reassured her everything was going good. I would recommend playtime dental to anyone looking for a good friendly pediatric dentist. read more

I took my daughter, Ella, who is only 5 to Playtime Dental. I was told I could watch through a small window into the examination room. The dental hygienist put the chair back and Ella had her hands up by her mouth. This is what she does when she is scared. The hygienist pulled her hands away from her mouth and forcefully put them on her stomach. Ella placed her hands back on her mouth. A man came to the other side of Ella and grabbed her hands while the hygienist tried to look in Ella's mouth. Ella then started moving her head back and forth, trying to keep the hygienist from putting the dental tool in her mouth. With the man holding Ella's hands, the hygienist then placed her arm around Ella's head, in a headlock type maneuver and again tried to place the dental tool in Ella's mouth. Ella really started panicking when this happened and started kicking her legs, moving her whole body back and forth, trying to break free from their grasps. At this time a third person came and grabbed Ella's legs, holding her down. Although I couldn't hear anything I could tell by her movements, she was crying. Still, all 3 people were holding her down. Ella was terrified. I watched all of this happen through a window. I felt helpless. When the third person came into the picture, I said "this is enough!" I tried desperately to get to her. The doors were locked. I ran to the reception desk and told them "They need to let go of my daughter now! Go tell them to stop! They can't hold a child down like that!" At this point, everything became a blur. Several people were trying to corral me into a private room while reassuring me Ella was "just fine". "Let us explain this technique to you". TECHNIQUE. That's the word they used. I told them I didn't want to hear any of their excuses, they needed to take me to my daughter NOW! They wouldn't let me back in the room. They just kept telling me they were bringing her to me. I felt completely helpless. My daughter was terrified. People were holding her down. And I COULDN'T get to her! Finally, FINALLY they let me back in the room. As soon as Ella saw me she came running down the hall and jumped into my arms, still crying. The workers were calmly telling me she was fine. FINE? This is what FINE looks like to you? I was so angry I knew better than to attempt to talk with them or stay one minute longer in that building. I carried Ella out and as I walked through the waiting room and saw the other parents I wanted to warn them what could happen to their kids but I was too upset and didn't want to cause a scene in front of the children. I got in my car and thought, "did that really just happen?" How is it possible that 15 minutes ago I was telling Ella, "Don't worry. You don't have anything to be afraid of. The dentist just wants to clean your teeth." How did this happen?? Why did they all act like this was a completely normal thing? 3 ADULTS held down my 5 year old daughter, just to clean her teeth! I am writing this to warn other parents of the potential risk that is involved with taking a small child to Playtime Dental. It is not my hope to put this place out of business. It IS my hope that they stop marketing themselves as a safe place for children. From their own words, "Our kid friendly dentist office environment will make your child's visit fun and entertaining all while providing high quality care. We use many kid relate-able techniques..." (Techniques....there's that word again.) "We pride ourselves on making each visit as fun and comfortable as possible." FAIL. I'm questioning the "techniques" that are being used in his practice and simply warning parents of the possible repercussions. read more