Sent: Thursday, January 2nd, 2025…read more "Mrs. Kahalley, My name is [REDACTED]. I have a deposit securing your rental property at [REDACTED]. I applied and was approved, and I am looking to move in sometime in February, signing a lease this month. I have been working with your staff, particularly Beth Rudat, and I have some concerns regarding professionalism and lack of courtesy. Admittedly, I have been eager to secure this property from out of state as I am under a time constraint. Still, text message responses are being delayed intentionally, or messages or answers to questions are now entirely ignored by Beth. At first, I gave Shamrock the benefit of the doubt, but I did catch what Beth said when I asked her if I had annoyed her by texting too eagerly when she called with the news of my approval. She told your staff that someone had mentioned, "Someone should take my phone away." I thought that was a joke until Beth began ignoring my messages and not answering some of my questions altogether. My more significant concern came after I researched online reviews for Shamrock Rentals and found deeply concerning 1-star reviews from previous tenants about your staff's lack of professionalism and courtesy. Some of the staff at Shamrock Rentals treat the property owners very well but have a history of mistreating the tenants. Is this something I should be concerned about when working with you? I don't want any issues. I am giving you over 1/3 of my income to be a responsible tenant and care for your property, but I don't want my concerns ignored or to be disrespected. Other reviews say that the properties were not cleaned and had damage prior to move-in. Beth is fully aware that I cannot walk this property before signing the lease due to a recent surgery and being out of state on a time constraint. I am trusting you to have this home in order for my arrival. When I asked Beth if there would be a fresh coat of paint, something not uncommon for tenants to request, she shunned my inquiry entirely and wasn't even willing to speak professionally about it. I hope Shamrock is going to be fair and treat tenants better than what I am seeing so far. What I am witnessing lines up with what the online reviews say specifically about a lack of professionalism and courtesy, and it worries me. Please take the time to address my concerns, and if you are okay with it, have Lauren reach out to me to finalize the paperwork. I seem to have annoyed Beth, and she has chosen to be uncooperative with me. Respectfully, [REDACTED] P.S. Here in Kentucky and my home state of Colorado, we often hear famously about "Southern Hospitality." You are my first encounter with the deep south of Alabama, welcoming me to my first-ever rental house in what might be my new permanent state. I sincerely hope that Southern Hospitality is all we've believed it to be." {RESPONSE} Recieved: Friday, January 3rd, 2025 "Hi [REDACTED], Thank you for your email and for expressing your concerns. After careful consideration, I have decided that proceeding with the rental agreement through Shamrock Properties would not be beneficial for either of us. I foresee potential difficulties in the future with you as a tenant and I feel you will also have the same difficulties when dealing with our company. I have refunded both your security deposit and application fee ($1,750) to your USAA checking account. Funds will be in your account in the next 3-5 days. I wish you the best with your move and future endeavors. Aiveen Kahalley"

We rented a house with them and are very disappointed with the lack of professionalism of Shamrock…read moreProperties. Perhaps the name is not Irish and "sham" should have tipped us off. Between the two of us, my husband and I have separately and together signed 13 leases, renting from personal landlords and companies like Shamrock. Not once -- without exaggeration! -- has even one cent been deducted from our deposit. Not once! We have always had excellent relationships with landlords and received our full security deposits. When we moved out of the Shamrock property, the house was significantly cleaner than when we moved in. When we moved in, the house was dirty -- a terrible smoke smell in the carpets, torn floors, paint chipped off, very dirty oven and stove, and 100s of cigarette butts in the backyard. We cannot live like that. Shamrock took care of some and we took care of the rest. (I should add here that we're also home owners and that we would not trust them to rent our home in our absence -- they swore up and down that the house including the carpets had been cleaned, and the latter was clearly not the case. If I were the owner, I would worry about their care for my home and also the accuracy of any charges.) At the end of the lease, Shamrock took almost a month to return the deposit. Imagine our surprise when we finally received the check and it turned out they had deducted 1/3 of the security deposit. Truly impressive what they managed to 'find': a few spots above the stove (which were there before, and the stove itself was spotless, which wasn't the case when we moved in), paint touch-ups ($300), etc etc. Again; this is an entirely new experience for us. We had never received anything but the full security deposit. I understand that the owners of Shamrock may think this is a good short-term strategy, since it pads their bottom line, but we paid above market rate and are likely to be back, and we will make sure to stay clear of Shamrock and tell others about our experience.