I'm writing this letter as a very displeased former owner of a 2018 Pleasureway XLMB that we purchased in February 2018. It's important to know that, although we took delivery of the vehicle in February, we live north of Philadelphia Pa and didn't use the vehicle until the end of May. After one weekend of use, the check engine light come on. The Mercedes dealer indicated that contact points on the DEF sensors were bent which he said should have been checked before it left the dealer. The backup camera system has never worked since we took possession of the vehicle. We took it to two RV repair shops, both indicated that the cable that runs from the radio to the camera was faulty. Instead, our personal assistant at Pleasureway, Michael Paulo, only ok'd the replacement of the contacts at the radio and the camera. When that didn't work, he sent a new camera. The camera STILL didn't work, but Michael Paulo refused to believe that the cable itself was faulty. We finally gave up and replaced the whole Navigation/camera system with a Pioneer system. After 2 weekends of use, the cabinet latches over the sink and the cab loosened and wouldn't stay in the open position. We had to replace them. Also, the latches that hold the table top in the cabinet loosened and the top flew out of the cabinet while we were driving. These latches can't be tightened. The strip of laminate next to the hinge side of the refrigerator came off (it bowed because it was too long). We repaired that ourselves. Then the rods/stays of the windshield cover started coming out. Until this point, we used the vehicle for 3 local weekend trips and one week-long trip about 200 miles away. October 30th, we set off on a cross-country trip from our home in Pa to Malibu Ca. On Day 1 of the trip, we stopped at a rest stop and saw that the window behind the murphy bed had completely shattered/exploded. Literally, all of the glass was gone. We called Michael Paulo in bit of panic, as we didn't know what to do. The first words out of his mouth were, "this isn't covered under warrantee." Seriously?! That was the least of our concerns. Here we were on the first day of a cross-country trip with no window. The only help Michael Paulo offered us was to provide us with the names of Pleasureway dealers and the part number of the window (which ended up as a point of confusion because the part number he gave us was the manufacturer part number and not the Pleasureway part number). It took 4 weeks to get the window shipped to La Mesa RV in San Diego. Every single week day I had to call either La Mesa or Pleasureway to make this happen. In the meantime, we crossed the entire country with a piece of tarp and duct tape covering the window opening, through torrential rains and 40 mile per hour winds, always worrying about the duct tape holding up, if the new window would ship, and very concerned for our safety while we slept with only the tarp separating us from the outside. We do not believe that something hit this window and broke it. We, along with La Mesa RV, believe this was a faulty window that shattered and should definitely be covered under warranty. The really unfortunate part of this whole story is that my husband and I have had such a distasteful experience with Pleasureway, both the customer service and the company itself, that instead of having years of enjoyment from this motorhome, we have sold it. As we crossed the country, we told everyone that asked us about our Pleasureway not to buy from your company and will continue to do so via any avenue available. read more