I rarely go to bank branches and I have only been to this branch three times but I had a great…read moreexperience.m each time. First time was to open an account which was hassle free. Second and third time were to order and pick up foreign currency. I like traveling but I dislike exchanging money at airport kiosks because their rates are never good. It makes most sense to get foreign currency at a bank. I ordered Euros on Friday and they had them ready for me on Monday which is super! The tellers were quick and very friendly.

I stopped in yesterday to get a document notarized. After waiting in line, I asked the teller if a…read morenotary was available and explained that we just moved here and needed to get some paperwork notarized for our house we are selling back in Colorado. She said yes, but then asked "Do you have an account here?" I told her we did not have an account anywhere locally yet. She said "Then we won't do it. I think they have a notary at UPS or the post office though". For real? I have never had that issue in the past when I have needed something notarized. We did go to UPS after that to get the paperwork notarized (and hey, I didn't even have to have an account there!). I understand we're not customers and would have been happy to pay for the service. At least I know now who I will NOT be using for our local bank.

I've tried this location three times now. The first time I went inside, and they were not very…read morefriendly at all. Second and third time we're both drive-through. I had one car in front of me when I pulled up to the drive-through. 22 minutes later I am on my way from transaction being complete. Beware you will have a long wait at this location.

I am extremely irritated with PNC, and this branch in particular. I have been a customer since…read morethis bank was still National City. The only thing that is better with PNC vs. National City is the online bill pay which seems to let you pay slightly faster, but everything else has gone downhill. Without going into great detail about my account activity, I have had some issues lately. As soon as I thought they were resolved, others have popped up. Even though not everyone working at this bank is awful, many seem to not care at all about serving loyal customers. It is hard to get through to someone on the phone quite often. And when you do, you hardly ever get the same person twice, even if you ask for someone by name. One woman, Cheryl, was "helping" me last week, said she would call back and never did. When I called back to ask for her, she was out to lunch. She did not resolve my issue first nor pass it on to someone that could before leaving the building. I was in a time crunch and it was urgent. Did that matter to her? No. Edwin was helpful last week, but when I had another problem today, not so much. Matthew that has answered the phone a couple of times is extremely nice and goes above and beyond to be pleasant and professional, but I am sure can't fix my issues the way I expect just because it's PNC and their new policies are ludicrous. Bank manager, Carrie, seemed to be glad to hear both my positive as well as negative feedback a week ago, but again, who is there to talk to about my new issue? No one. No one gives a damn. The left hand doesn't know what the right hand is doing. They also are not willing to work with you if you have a disabling condition that makes it hard to come inside the bank for something that could and SHOULD normally be able to be handled over the phone. Nope, you must come in. Oh you need special accommodations? Well, you need an appointment for that. They'll call you right back to set up a time. When the call never comes and you go inside without the appointment, there the same people are, not very busy I might add, and no apologies whatsoever. I would let it all go because I did speak to the manager after all of this last week, but again I have another problem that stems from the horrible service I received from Cheryl last week. They will not correct it for me. Another call to the manager may be in order. Besides all that though, PNC points became half the value of the points from National City so it took twice as long to accrue the same rewards. Then, my points account disappeared and I lost all of mine right before it was time to cash them in. Free banking has disappeared unless you have a certain amount in your account or a certain amount of direct deposits a month. It did not used to be that way. PNC also closed my savings account I had with National City when it transitioned over and I was never able to get a new one because it had to be done in person and the wait was too long inside, though that was a different branch... One headache after another. Two stars because there was a time I was happy with this bank and with this branch especially. There are still worse banks, sadly. A competitor down the street which changed names several times, has a lobby where you have to be locked inside the bank, one customer at a time. No thanks! So PNC might be better than some of the other options, especially in this neighborhood, but I don't recommend. I don't have the first clue on an alternative, but will be shopping around. Welcome to the future of banking where you don't matter and have to literally pay for second-class treatment. UPDATE: Since I couldn't get through on the phone I wrote a letter to Carrie, the manager. Today, one week later, I had two voicemails from her. She is going to correct the issue I have. She also wanted to speak to me, which is great, but again I cannot get through. The phone rang until it hung up. I am adding a star because she is helpful and seems to care, even if there are still other difficulties.

The staff at this location are very kind. I got frustrated and Parminder deescalated the situation…read more I appreciated that. Thank you Parminder!

I wanted to write a quick note about PNC …read more I was in the market to switch banks as we moved from California. I visited and spoke with all the local credit unions and big branch banks. I happened to find PNC from a friend of mine. This bank has the friendliness and most helpful staff, they were so excited to help and explain everything In detail to us about what they offer . Angie was awesome and I can't thank them enough for everything. It's so great to find a place that actually cares about their customers and not just the bottom line.

My mortgage is thru PNC so I went ahead and applied for a check account. As long as you use direct…read moredeposit, everything is free. Plus I was given a Pittsburgh Steeler debit card!!

Never very accommodating though I have banked there for decades…read more Generally disappointed in the support provided.

Let's be real, most people dread going into the bank. It usually feels like a long, drawn out…read moreprocess that eats up your whole afternoon. But my experience at this branch totally flipped that expectation. I went in to open another account, and it was hands down the easiest process ever. I wish I could give direct props to the banker that we worked with but forget his name, he was awesome. Super kind, incredibly friendly, and made everything feel smooth and stress free. Major props to this branch for making banking feel easy and pleasant!

Emmanuel met me in the lobby & got me through all the hurdles in a half an hour which was pretty…read morefast & he as well as the Entire Staff was extremely nice & someone said hello when I came into the door, that's always nice and it was well air air-conditioned!! Two shaved flat curbs for handicapped persons like my self, I mentioned that I think 2 ATM One Walk up One in Drive Thru u believe (I'll check next time I'm there!

This is my local Pnc, I've banked with them for years and am always impressed with every aspect of…read moreservice that I get from them. The app is awesome and I love that they pay back Atm fees, not that I have to go into the bank much, but randomly I had an old savings bond that I wanted to cash In so I paid them a visit. Everything is covid conscious so I love to see that, and my interaction was quick and efficient. Everyone is always friendly and I'm glad I'm a long Time customer of Pnc!

I am a long-time customer of PNC. I have taken out multiple home equity loans with them in the…read morepast. I have always made payments timely and paid the loan off when I refinanced my home. My wife and I have outstanding credit and plenty of equity in our home. We refinanced this summer and paid off our PNC home equity loan once again. I have now been trying for three months to obtain a new home equity loan with absolutely no movement. I've been told for three months that it is in underwriting. I've never had this issue in the past where I was able to get a home equity loan approved within two weeks by PNC Bank. I wish they would just tell me they have no interest in making a loan. I need to move on as we have home improvements we would like to make.

The staff is always smiling and helpful. The manager is welcoming and great. If you need a bank…read morethat treats you like family come to this place. Ed and staff go above and beyond for everyone!!

Since moving to Indy, we have banked with PNC. This is a nice small branch that works hard to get…read moreyou in and out quickly. They have been very helpful when we needed their services. They have a person sitting near the entrance, who greets you and points you in the right direction for your needs.

We came in today to open an account for my 14yo. Julie Johnson- unwin. She was amazing. She was so…read morepatient and answered a hundred questions.